Social Security Administration Electronic Service Provision:

A Strategic Assessment

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Size: 174 pages, 6 x 9

Publication Year:2007

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PAPERBACK ISBN-10: 0-309-10393-2 ISBN-13: 978-0-309-10393-0	$40.25	Add to Cart

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Authors:
Leon J. Osterweil, Lynette I. Millett, and Joan D. Winston, Editors, Committee on the Social Security Administration's E-Government Strategy and Planning for the Future, National Research Council
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Table of Contents
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Front Matter	i-xiv
Summary	1-13	(skim)
1 Background and Current Context	14-31	(skim)
2 Lessons from Electronic Services in Financial Institutions	32-53	(skim)
3 The Social Security Administration's Information Technology - Present and Future	54-90	(skim)
4 Toward Organizational Transformation for Electronic Service Delivery	91-124	(skim)
Appendix A Committee and Staff Biographies	125-134	(skim)
Appendix B Panelists and Briefers at Open Committee Meetings	135-136	(skim)
Appendix C Social Security Administration Major Office Missions	137-143	(skim)
Appendix D Overview of Selected Legislation Pertaining to E-Government	144-148	(skim)
Appendix E A Short History of E-Government	149-160	(skim)

Description

Social Security Administration Electronic Service Provision examines the Social Security Administration's (SSA's) proposed e-government strategy and provides advice on how the SSA can best deliver services to its constituencies in the future. The assessment by the Committee on the Social Security Administration's E-Government Strategy and Planning for the Future was based on (1) its examination of the SSA's current e-government strategy, including technological assumptions, performance measures and targets, planned operational capabilities, strategic requirements, and future goals; (2) its consideration of strategies, assumptions, and technical and operational requirements in comparable public- and private-sector institutions; and (3) its consideration of the larger organizational, societal, and technological context in which the SSA operates.

Social Security Administration Electronic Service Provision:

A Strategic Assessment

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