Social Security Administration Electronic Service Provision:

A Strategic Assessment

Status: Available Now

Size: 174 pages, 6 x 9

Publication Year:2007

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Authors:
Leon J. Osterweil, Lynette I. Millett, and Joan D. Winston, Editors, Committee on the Social Security Administration's E-Government Strategy and Planning for the Future, National Research Council
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Table of Contents
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Front Matter	i-xiv
Summary	1-13	(skim)
1 Background and Current Context	14-31	(skim)
2 Lessons from Electronic Services in Financial Institutions	32-53	(skim)
3 The Social Security Administration's Information Technology - Present and Future	54-90	(skim)
4 Toward Organizational Transformation for Electronic Service Delivery	91-124	(skim)
Appendix A Committee and Staff Biographies	125-134	(skim)
Appendix B Panelists and Briefers at Open Committee Meetings	135-136	(skim)
Appendix C Social Security Administration Major Office Missions	137-143	(skim)
Appendix D Overview of Selected Legislation Pertaining to E-Government	144-148	(skim)
Appendix E A Short History of E-Government	149-160	(skim)

Social Security Administration Electronic Service Provision:

A Strategic Assessment

Authoring Organizations

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