Methods of Rider Communication

National Academies of Sciences, Engineering, and Medicine

doi:10.17226/13963

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Methods of Rider Communication

(2006)

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TRB's Transit Cooperative Research Program (TCRP) Synthesis 68: Methods of Rider Communication examines methods of communicating with transit customers in a variety of situations. The report explores the state of the practice in transit agency communications with customers, investigates how transit agencies determine the effectiveness of their communications activities, and reviews lessons learned in developing communications programs and communicating by electronic means.

Contributor(s): National Academies of Sciences, Engineering, and Medicine; Transportation Research Board; Studies and Special Programs Division

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2006. Methods of Rider Communication. Washington, DC: The National Academies Press. https://doi.org/10.17226/13963.

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Publication Info

91 pages | 8.5 x 11 | DOI: https://doi.org/10.17226/13963

Chapters		skim
Front Matter	i-vi
Summary	1-4
Chapter One - Introduction	5-6
Chapter Two - Literature Review	7-19
Chapter Three - Characteristics of Communicating with Riders	20-24
Chapter Four - Communication Costs	25-26
Chapter Five - Effectiveness of Rider Communication Techniques	27-29
Chapter Six - Examples of Communicating With Riders	30-42
Chapter Seven - Conclusions	43-45
References	46-47
Bibliography	48-50
Abbreviations and Acronyms	51-51
Appendix A - Survey Questionnaire	52-59
Appendix B - List of Agencies Responding to the Survey	60-61
Appendix C - Good Practice Cards from the Ministry of Transport and Communications of Finland	62-91
Abbreviations used without definitions in TRB publications	92-92

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