NCHRP Report 660: Transportation Performance Management: Insight from Practitioners
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  • Status: Final Book
  • 58 pages
  • Downloads: 18
NCHRP Report 660:
Transportation Performance Management: Insight from Practitioners
(2010)
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Overview

Authors

Description

TRB's National Cooperative Highway Research Program (NCHRP) Report 660: Transportation Performance Management: Insight from Practitioners explores the concept of performance management and examines how other agencies bring performance management into the decision-making process.

Topics

  • Transportation — Administration and Management
Contents

Table of Contents

skim chapter
Front Matter i-ix
Summary 1-8
1.0 Benefits of Performance Management 9-9
1.1 Purpose of the Guidebook 10-10
1.2 Guidebook Development 11-11
1.3 Guidebook Structure 12-12
Chapter 2 - Performance Management Structure 13-13
2.0 Strategic Planning 14-15
2.1 Performance Management 16-18
2.3 Introduction to the Practitioner Insights - Practices to Ensure Success 19-20
Chapter 3 - Use Performance Management to Help an Organization Focus 21-21
3.0 Initiate a Performance Management Program to Identify and Address or Avoid a Compelling Problem 22-22
3.1 As a Program Develops, Use Measures to Diagnose Problems 23-23
3.2 Support Performance Management with a Nimble Strategic Planning Process 24-24
3.3 Use Performance Management to Improve Agency Transparency 25-26
Chapter 4 - Performance Management Must Engage with Employees 27-27
4.0 Senior Management Must Support the Program 28-28
4.1 Hold Staff Accountable for Agency Performance 29-29
4.2 Empower Staff to Take Ownership of the Program 30-31
4.3 Employee Challenges Are Inevitable 32-32
Chapter 5 - Performance Management Requires a Customer Focus 33-33
5.0 Align Performance Targets with Customer Expectations 34-34
Chapter 6 - Sustain Performance Management by Building Constituencies 37-37
6.0 Senior Management Must Work to Institutionalize Performance Management 38-38
6.2 Use Performance Management to Build Bridges with State Legislators 39-39
6.3 Make Performance Management Efforts Visible to the Public 40-41
7.0 Initiate 42-42
7.1 Design 43-44
7.2 Execute 45-46
7.3 Apply and Evaluate 47-48
Abbreviations used without definitions in TRB publications 49-49

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