TCRP Report 142:

Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations

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Size: 142 pages, 8.5 x 11

Publication Year:2010

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Authors:
Richard Weiner; David Koffman; Russell H Thatcher; Thomas Procopio; Caroline Ferris; Mary Davis; Clementine Morris; Will Rodman; Lisa Jacobson; Marilyn Golden; Transportation Research Board
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TRB's Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) ...
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Table of Contents
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Front Matter	i-xii
Summary	1-4	(skim)
Study Issues, Goals, and Methodology	5-5	(skim)
Organization of the Report	6-7	(skim)
An Overview of Paratransit Vehicle Operator Issues	8-8	(skim)
FTA ADA Paratransit Compliance Reviews	9-9	(skim)
Demographic Factors Affecting Availability of Qualified Workers	10-10	(skim)
Impact of Management Characteristics and Practices	11-11	(skim)
Shortage of Vehicle Operators in Other Sectors: Fixed-Route Transit, School Bus, and Trucking	12-12	(skim)
Successful Approaches to Recruiting and Retaining Transit Vehicle Operators	13-13	(skim)
Workforce Planning: A Tool for Facilitating Vehicle Operator Availability	14-14	(skim)
Successful Approaches Cited in Other Transportation Sectors	15-17	(skim)
Attractiveness of the Operator Position	18-18	(skim)
How Providers Attract Applicants	19-19	(skim)
Factors Adversely Affecting Operator Satisfaction and Performance	20-20	(skim)
Implications of Findings	21-22	(skim)
Responses	23-23	(skim)
Workforce Status	24-24	(skim)
Pre-Qualification Requirements	25-25	(skim)
Training Completion Rates	26-26	(skim)
Annual Post-Training Turnover Rates	27-27	(skim)
Use of Split Shifts	28-29	(skim)
Pay Rates	30-30	(skim)
Impact of Wages on Turnover	31-31	(skim)
Union Representation and Impacts on Wages	32-32	(skim)
Types of Fringe Benefits Provided	33-33	(skim)
Level of Fringe Benefits Provided	34-34	(skim)
Relationship Between Paratransit and Fixed-Route Workforces	35-36	(skim)
Factors That Impact Vehicle Operator Recruitment	37-38	(skim)
Efforts Made to Improve Recruitment	39-40	(skim)
Factors That Impact Vehicle Operator Retention	41-41	(skim)
Efforts Made To Improve Retention	42-44	(skim)
Innovative Procurement Strategies	45-48	(skim)
Developing an Employee Profile and Pre-Qualifications	49-49	(skim)
Competitive Wages	50-50	(skim)
Recruitment Efforts	51-51	(skim)
Providing Effective Training and Tools	52-52	(skim)
Training	53-53	(skim)
Workable Schedules	54-54	(skim)
Management Support	55-55	(skim)
Underlying Causal Factors That Impact Vehicle Operator Recruitment and Retention	56-56	(skim)
Compensation, Turnover, Productivity, and Total Cost	57-57	(skim)
Compensation and Recruitment and Training Costs	58-58	(skim)
Purpose of the Analysis and Data Sources	59-59	(skim)
Regression Analysis	60-60	(skim)
Starting Wage, Provider Type, and Turnover	61-61	(skim)
Health Care Coverage, Provider Type, and Turnover	62-62	(skim)
Summary of Findings	63-64	(skim)
Methodology	65-65	(skim)
Productivity Results - DART, Dallas, TX	66-67	(skim)
Productivity Results - LYNX, Orlando, FL	68-68	(skim)
Methodology	69-69	(skim)
On-Time Performance Results - LYNX, Orlando, FL	70-70	(skim)
Complaint Rate Results - DART, Dallas, TX	71-71	(skim)
Summary of Findings	72-73	(skim)
Methodology	74-74	(skim)
Charlotte Area Transit System Special Transportation Service	75-76	(skim)
MV Transportation, Denver, CO	77-77	(skim)
Veolia Transportation, Baltimore, MD	78-78	(skim)
Observations	79-79	(skim)
The Other Costs of Turnover	80-80	(skim)
Characteristics of Successful ADA Paratransit Operators	81-82	(skim)
Effective Recruiting Approaches	83-86	(skim)
Comprehensive Pre-Employment Screening	87-87	(skim)
Realistic Job Previews	88-89	(skim)
Compensation	90-91	(skim)
Training in Advanced Technologies	92-92	(skim)
Providing a Supportive Work Environment	93-95	(skim)
Best Practice: Early and Ongoing Input and Involvement	96-96	(skim)
Best Practice: Mentoring	97-98	(skim)
Chapter 9 - Benefits and Issues Related to Workforce Integration and Wage Parity	99-99	(skim)
Costs and Benefits of Workforce Integration and Wage Parity	100-102	(skim)
Varieties of Integration	103-103	(skim)
Instituting Full Workforce Integration and Wage Parity: Chelan-Douglas Public Transit Benefit Area (Link Transit), Wenatchee, WA	104-104	(skim)
Integration of an Alternative to Paratransit: The City of Annapolis Department of Transportation (Annapolis Transit), Annapolis, MD	105-105	(skim)
The Dynamics of Recently Instituting Wage Parity: Utah Transit Authority (UTA), Salt Lake City, UT	106-107	(skim)
Approach and Methodology	108-108	(skim)
Lessons Learned	109-110	(skim)
Denver Regional Transportation District (RTD), Denver, CO	111-111	(skim)
Community Transit, Everett, WA	112-112	(skim)
Access Services, Inc. (ASI), Los Angeles, CA	113-114	(skim)
Madison Metro Transit, Madison, WI	115-115	(skim)
Orange County Transportation Authority (OCTA), Orange County, CA	116-116	(skim)
Palm Tran CONNECTION, Lake Worth, FL	117-117	(skim)
City of Phoenix Public Transit Department, Phoenix, AZ	118-118	(skim)
San Diego Metropolitan Transit System, San Diego, CA	119-119	(skim)
San Mateo County Transit District (SamTrans), San Mateo, CA	120-121	(skim)
King County Metro Transit (Metro), Seattle/King County, WA	122-123	(skim)
Chapter 11 - Future Research Needs	124-125	(skim)
References	126-127	(skim)
Bibliography	128-128	(skim)
Appendixes	129-129	(skim)
Abbreviations used without definitions in TRB publications	130-130	(skim)

Description

TRB's Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services.

Appendixes to TCRP Report 142 were published electronically as TCRP Web-Only Document 50: Survey Instrument, Productivity Charts, and Interview Protocol for Case Studies for TCRP Report 142.

TCRP Report 142:

Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations

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