Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations (2010)
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Richard Weiner; David Koffman; Russell H Thatcher; Thomas Procopio; Caroline Ferris; Mary Davis; Clementine Morris; Will Rodman; Lisa Jacobson; Marilyn Golden; Transportation Research Board; Transit Cooperative Research Program (TCRP); Transportation Research Board (TRB)
TRB's Transit Cooperative Research Program (TCRP) Report 142: Vehicle Operator Recruitment, Retention, and Performance in ADA Complementary Paratransit Operations provides guidance for understanding the relationships that influence and enhance operator recruitment, retention, and performance in Americans with Disabilities Act (ADA) complementary paratransit services.
Appendixes to TCRP Report 142 were published electronically as TCRP Web-Only Document 50: Survey Instrument, Productivity Charts, and Interview Protocol for Case Studies for TCRP Report 142.