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TCRP Report 139:

Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems (2010)

209 pages | 8.5 x 11

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209 pages | 8.5 x 11

TCRP Report 139:

Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems (2010)

Overview
Table of Contents

Authors

Lance Anderson; Candace Blair Cronin; Daniel Fien-Helfman; Michelle Pohl; Brian Cronin; Ream Lazaro; Valerie Lazaro; Anne Singleton; Transportation Research Board

Description

TRB's Transit Cooperative Research Program (TCRP) Report 139: Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems explores resources for fixed-route bus, general public demand response, and Americans with Disabilities Act (ADA) paratransit systems resources to assist in the recruitment, development, and retention of managers. The Guidebook is accompanied by CRP-CD-77, which provides Model Job Descriptions for 32 broad job titles that indicate the structure and content for job descriptions for manager jobs.

The CD-ROM is also available for download from TRB's website as an ISO image. Links to the ISO image and instructions for burning a CD-ROM from an ISO image are provided below.

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A separate report presenting the research methodology, the results of a literature review, and the results from focus groups held with 15 other non-transit public and private sector organizations used in production of TRCP Report 139 is available online.

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TCRP Report 139:

Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems (2010)

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TCRP Report 139:

Guidebook for Recruiting, Developing, and Retaining Transit Managers for Fixed-Route Bus and Paratransit Systems (2010)

Overview

Authors

Description

Table of Contents

Front Matter i-ix

Chapter 1 - Introduction 1-2

2.0 Recruitment Overview 3-3

2.1 Advertise Job Openings Through Transit-Specific Channels 4-5

2.2 Use Online Recruitment Techniques 6-9

2.3 Match Recruitment Source to the Type of Candidate Desired 10-12

2.4 Conduct a Compensation Study 13-15

2.5 Highlight Employee Benefits 16-17

2.6 Recruit Internally for Management Positions 18-20

2.7 Recruit Nontraditional Applicants 21-24

2.8 Use a Panel or Multiple Interviewers 25-27

2.9 Utilize Structured, Behavioral-based Job Relevant Interview Protocols 28-30

2.10 Incorporate Realistic Job Previews (RJPs) 31-33

3.0 Training and Development Overview 34-35

3.1 Leverage Existing Training and Development Opportunities 36-38

3.2 Explore Available Funding for Training 39-40

3.3 Identify Online Training Resources 41-43

3.4 Make Training Easy to Access 44-46

3.5 Institute Mandatory Training for Managers 47-49

3.6 Address Training Needs in Conjunction with Performance Appraisals 50-52

3.7 Offer Tuition Reimbursement 53-55

3.8 Emphasize Ongoing Professional Development at All Levels 56-59

3.9 Implement Succession Planning 60-63

4.0 Retention Overview 64-64

4.1 Offer Competitive Benefits 65-67

4.2 Offer Flexible Work Schedules 68-70

4.3 Implement a Rewards Program for High Performers 71-72

4.4 Spend Time Up Front Hiring High Quality Managers 73-74

4.5 Establish Person-Organization Fit 75-77

4.6 Provide Training and Development Opportunities 78-80

4.7 Engage Managers in Developing and Supporting the Mission 81-83

4.8 Build a Culture of Ownership 84-86

4.9 Create a Positive Organizational Culture 87-89

References 90-92

Figure 1: Framework for the Selection and Application of Human Resource Management Tools 93-93

Figure 2: Competencies 94-94

Figure 3: Training Skills Matrix 95-95

Figure 4: Safety and Security Training Curriculum 96-99

Figure 5: Certified Community Transit Manager: Examination Topics and Training Outline 100-100

Figure 6: Performance Evaluation Form 101-105

Figure 7: Additional Effective Practices from Transportation and Other Sections (from ICF International's data files) 106-130

Appendix B - Checklist for Transit Manager Recruitment, Training and Retention Excellence 131-141

Introduction to Transit Case Studies 142-142

1 AMTRAN 143-145

2 Atomic City Transit 146-149

3 Cache Valley Transit District 150-152

4 Capital Transit 153-154

5 Coast Transit Authority 155-157

6 Delmarva Transit 158-159

7 Golden Empire Transit 160-161

8 Havasu Area Transit 162-164

9 Jefferson Transit 165-167

10 Mass Transportation Authority 168-170

11 OATS 171-173

12 OCCK, Inc. 174-176

13 Palace Transit 177-178

14 Pee Dee Regional Transportation Authority 179-181

15 Port Authority of Allegheny County 182-185

16 Souris Basin Transit 186-187

17 South Lane Wheels 188-190

18 Transfort 191-192

19 UMASS Transit 193-194

20 Virginia Regional Transit 195-198

Commonly Used Acronyms 199-199

Abbreviations used without definitions in TRB publications 200-200

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