TRB's second Strategic Highway Research Program (SHRP 2) Report S2-L06-RR-2 Guide to Improving Capability for Systems Operations and Management examines the way transportation agencies should be organized to successfully execute operations programs that improve travel time reliability.
After the guide was submitted for publication, the American Association of State Highway and Transportation Officials (AASHTO) converted the SHRP 2 Reliability Project L06 research into a web-based tool that is designed to be user-friendly, easy to access, and updatable. The web tool, Systems Operations and Management Guidance, is available on the AASHTO website at http://www.aashtosomguidance.org.
The same project that produced SHRP 2 Report: S2-L06-RR-2 also produced SHRP 2 Report S2-L06-RR-1: Institutional Architectures to Improve Systems Operations and Management
Table of Contents
|1 THE INSTITUTIONAL CAPABILITY MATURITY MODEL||1-1|
|ELEMENTS OF INSTITUTIONAL CAPABILITY MATURITY||2-2|
|RELATIONSHIP BETWEEN TECHNICAL AND BUSINESS PROCESSES AND INSTITUTIONAL ARCHITECTURE||3-3|
|LEVELS OF INSTITUTIONAL CAPABILITY MATURITY||4-4|
|MANAGING IMPROVEMENTS IN INSTITUTIONAL MATURITY||5-9|
|CHANGE MANAGEMENT TACTICS||10-10|
|BASIC GUIDANCE STEPS||13-14|
|ORGANIZATION AND STAFFING TEMPLATE||26-31|
|RESOURCE ALLOCATION TEMPLATE||32-37|