Information Technology in the Service Society:

A Twenty-First Century Lever

Status: Available Now

Size: 288 pages, 6 x 9

Publication Year:1994

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PAPERBACK ISBN-10: 0-309-04876-1 ISBN-13: 978-0-309-04876-7	$29.00	Add to Cart

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Authors:
Committee to Study the Impact of Information Technology on the Performance of Service Activities, National Research Council
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Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses ...
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Table of Contents
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Front Matter	i-xv
Semmary and Overview	1-23	(skim)
1 Introduction and Impact of Information Technology at the Macroeconomic Level	24-51	(skim)
2 Impacts of Information Technology at the Industry Level	52-96	(skim)
3 Impacts of Information Technology at the Enterprise Level	97-135	(skim)
4 Impacts of Information Technology at the Activity Level	136-164	(skim)
5 Improving Decision Making About Information Technology	165-192	(skim)
6 Information Technology in Services: Implications for Public Policy	193-214	(skim)
Appendixes	215-216	(skim)
A Selected Research on Economic and Strategic Impacts of Information Technology	217-227	(skim)
B Methods for Deriving Bureau of Economic Analysis Measures of Output	228-233	(skim)
C Methods for Deriving Bureau of Labor Statistics Measures of Productivity for Service Industries	234-246	(skim)
D How the Committee Conducted Its Study	247-265	(skim)
E List of Executives Interviewed	266-270	(skim)

Description

Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.

Authoring Organizations

Computer Science and Telecommunications Board (CSTB)

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