TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs.
The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices.
National Academies of Sciences, Engineering, and Medicine. 2011. Resource Manual for Airport In-Terminal Concessions. Washington, DC: The National Academies Press. https://doi.org/10.17226/13326.
Chapters | skim | |
---|---|---|
Front Matter | i-viii | |
Chapter 1 - Introduction to Airport In-Terminal Concessions | 1-5 | |
Chapter 2 - Overview of Airport Concession Programs | 6-21 | |
Chapter 3 - Establishing Goals for the Concession Program | 22-39 | |
Chapter 4 - The Passenger and Customer Profile | 40-51 | |
Chapter 5 - Developing the Concession Space Plan | 52-78 | |
Chapter 6 - The Concession Mix | 79-103 | |
Chapter 7 - The ACDBE Program | 104-120 | |
Chapter 8 - Concession Contracting Approaches | 121-136 | |
Chapter 9 - Business Terms and Concession Agreements | 137-154 | |
Chapter 10 - Procurement | 155-172 | |
Chapter 11 - Services, Storage, and Logistics | 173-187 | |
Chapter 12 - Capital Investment | 188-199 | |
Chapter 13 - Managing the Concession Program | 200-215 | |
Chapter 14 - Case Studies | 216-247 | |
Glossary | 248-251 | |
References | 252-252 | |
Bibliography | 253-258 |
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