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TRB's National Cooperative Highway Research Program (NCHRP) Synthesis 365: Preserving and Using Institutional Memory through Knowledge Management Practices explores practices regarding the preservation and use of institutional memory through the knowledge management practices of United States and Canadian transportation agencies. The report examines practices for the effective organization, management, and transmission of materials, knowledge, and resources that are in the unique possession of individual offices and employees.

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Suggested Citation

National Academies of Sciences, Engineering, and Medicine. 2007. Preserving and Using Institutional Memory Through Knowledge Management Practices. Washington, DC: The National Academies Press. https://doi.org/10.17226/14035.

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Publication Info

120 pages |  8.5 x 11 |  DOI: https://doi.org/10.17226/14035
Chapters skim
Front Matter i-viii
Summary 1-7
Chapter One - Introduction 8-11
Chapter Two - Summary of Findings from Literature Survey 12-18
Chapter Three - Summary and Analysis of State Transportation Agency Questionnaire Results and Literature Survey Regarding Specific Efforts to Capture Knowledge of Experienced Retiring or Exiting Employees 19-20
Chapter Four - Summary and Analysis of Questionnaire Results Regarding the Existence of Knowledge Management Programs: Questionnaire Questions 2-5 21-22
Chapter Five - Summary and Analysis of Questionnaire Results for Questions 6-12 Regarding Cultural Receptivity, Authority, and Responsibilities 23-25
Chapter Six - Summary and Analysis of Questionnaire Results Regarding Knowledge Management Staffing: Questions 13-19 26-28
Chapter Seven - Summary and Analysis of Questionnaire Results Regarding Specific Knowledge Management Practices: Questions 20-32 29-34
Chapter Eight - Summary and Analysis of Questionnaire Results Regarding Effectiveness of Knowledge Management Practices and Training Initiatives: Questions 34-37 35-36
Chapter Nine - Transportation Case Studies 37-39
Chapter Ten - Non-Transportation Case Studies 40-43
Chapter Eleven - Conclusions 44-47
References 48-50
Bibliography 51-51
Appendix A - Survey Questionnaire 52-63
Appendix B - Questionnaire Responders 64-65
Appendix C - Detailed Results for Question 1 66-67
Appendix D - Detailed Results for Questions 2-4 68-70
Appendix E - Detailed Results for Question 5 71-72
Appendix F - Detailed Results for Questions 6-17 73-82
Appendix G - Detailed Results for Questions 20-33 83-91
Appendix H - Detailed Results for Questions 34-37 92-94
Appendix I - Annotated Literature Survey Regarding Challenges Owing to High Rate of Retirements and Leave-Taking 95-98
Appendix J - Annotated Literature Survey: Standards and Guidance Documents Issued by International Standards-Developing Organizations Regarding Knowledge Management 99-100
Appendix K - Annotated Literature Survey on Knowledge Management Practices 101-110
Appendix L - Annotated Survey of Other Knowledge Management Resources 111-112
Abbreviations used without definitions in TRB publications 113-113

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