Research Recommendations: To Facilitate Distributed Work

• EXECUTIVE SUMMARY

• 1. TECHNOLOGY AND THE CHANGING WORKPLACE
  • New Opportunities for Flexible Work, This Report
    • Approach and Emphasis
    • Scope and Definitions-Telecommuting Versus
    • Distributed Work
  • Technology and Society
    • The Rise of Distributed Work-Representative Concerns
    • Other Impacts and Public Policy Considerations
  • Summary Comments

• 2. DISTRIBUTED WORK: CURRENT REALITY AND PROMISE
  • Aspects of Distributed Work Enabled by Computing and Communications Technology
    • Information Processing
    • Audio and Video Communications
    • Computer-mediated Communications
    • Information Sharing and Use of Remote Facilities
  • The Reality of Today's Distributed Work
    • The Mobile Worker-A Composite
    • Distributed Education
    • Collaborative Work-The Need for New Products
    • Linked to Underlying Databases or Objects
  • The Potential for Increased Distributed Work

• 3. DISTRIBUTED WORK AND GROUP PROCESSES
  • Distributed Work in the Context of Business Organizations
  • Strategies for Accommodating Distributed Work
  • Basic Group Processes to Be Supported for Effective
  • Distributed Work
    • Selecting Goals
    • Recruiting Group Members
    • Managing Distributed Groups
    • Obtaining Information

• 4. FACILITATING DISTRIBUTED WORK
  • Identifying Barriers to Expansion of Distributed Work
    • Complexity-of-Use Barriers
    • Cost-of-Technology Barriers
  • Designing Communications Infrastructure to Support a Range of Capabilities for Distributed Work
    • Supporting Typical Work Routines
    • Envisioning the Applications Enabled by Unlimited Bandwidth
    • Enabling Integration of Low- and High-Bandwidth Applications
  • Meeting Requirements for Multimedia Communication
    • User Requirements
    • Technology Requirements

• 5. RESEARCH RECOMMENDATIONS
  • Infrastructure Research
    • Mobile Work
    • Multipoint, Multimedia Distributed Work
  • Applications Research
    • Domain-Specific Research
    • Generic Research
  • Conclusion

• BIBLIOGRAPHY

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