Nolan, Thomas W. System Changes to Improve Patient Safety. BMJ 320:771–3, 2000.

Nolan, Thomas W., Marie W.Schall, Donald M.Berwick, et al. Reducing Delays and Waiting Times Throughout the Healthcare System. Boston, MA: Institute for Healthcare Improvement, 1996.

Norman, Donald A. The Design of Everyday Things. New York, NY: Doubleday/Currency, 1988.

Nugent, William C., Charles M.Kilo, Cathy S.Ross, et al. Improving Outcomes and Reducing Costs in Adult Cardiac Surgery. Boston, MA: Institute for Healthcare Improvement, 1999.


Oxman, A., M.Thomason, D.Davis, et al. No Magic Bullets: A Systematic Review of 102 Trials of Interventions to Improve Professional Practice. CMAJ 153(10):1423–31, 1995.


Pearson, Pauline and Kevin Jones. The Primary Health Care Non-team? BMJ 309:1387–8, 1994.

Perrow, Charles. A Framework for the Comparative Analysis of Organizations. American Sociological Review 32:194–208, 1967.

Peters, Thomas J. and Robert H.Waterman, Jr. In Search of Excellence: Lessons from America’s Best-Run Companies. New York, NY: Warner Books, Inc., 1982.

Pine, B.Joseph, II, Don Peppers, and Martha Rogers. Do You Want to Keep Customers Forever? Harvard Business Review Mar/Apr, 1995.


Rainey, Thomas G., Andrea Kabcenell, Donald M.Berwick, and Jane Roessner. Reducing Costs and Improving Outcomes in Adult Intensive Care. Boston, MA: Institute for Healthcare Improvement, 1998.

Raschke, Robert A., Bea Bollihare, Thomas A.Wunderlich, et al. A Computer Alert System to Prevent Injury From Adverse Drug Events: Development and Evaluation in a Community Teaching Hospital. JAMA 280(15):1317–20, 1998.

Robinson, James C. and Lawrence P.Casalino. Vertical Integration and Organizational Networks in Health Care. Health Affairs 15(1):7–22, 1996.

Rosenstein, Alan H. Using Information Management to Implement a Clinical Resource Management Program. Joint Commission Journal on Quality Improvement 23 (12):653–66, 1997.


Schneider, Eric C., Virginia Riehl, Sonja Courte-Wienecke, et al. Enhancing Performance Measurement. NCQA’s Road Map for a Health Information Framework. JAMA 282(12):1184–90, 1999.

Scholtes, Peter R. The Team Handbook: How to Use Teams to Improve Quality. Madison, WI: Joiner Associates, 1988.

Science Panel on Interactive Communication and Health. Wired for Health and Well-Being. The Emergence of Interactive Health Communication. T.R. Eng and D.H.Gustafson, eds. Washington, D.C.: U.S. Department of Health and Human Services, U.S. Government Printing Office, 1999.

Senge, Peter M. The Fifth Discipline: The Art and Practice of the Learning Organization. New York, NY: Doubleday/Currency, 1990.

Shortell, Stephen M., Charles L.Bennett, and Gayle R.Byck. Assessing the Impact of Continuous Quality Improvement on Clinical Practice: What It Will Take to Accelerate Progress. Milbank Quarterly 76(4):593–624, 1998.

Shortell, Stephen M., Robin R.Gillies, and David A.Anderson. Remaking Health Care in America, Second Edition. San Francisco, CA: Jossey-Bass, 2000a.

Shortell, Stephen M., Robert H.Jones, Alfred W.Rademaker, et al. Assessing the Impact of Total Quality Management and Organizational Culture on Multiple Outcomes of Care for Coronary Artery Bypass Graft Surgery Patients. Medical Care 38(2):207–17, 2000b.

Shortell, Stephen M., Jack E.Zimmerman, Denise M.Rousseau, et al. The Performance of Intensive Care Units: Does Good Management Make a Difference? Medical Care 32(5):508–25, 1994.

Shum, Chau, Ann Humphreys, David Wheeler, et al. Nurse Management of Patients with Minor Illnesses in General Practice: Multicentre, Randomised Controlled Trial. BMJ 320:1038–43, 2000.

Solberg, Leif I., Milo L.Brekke, Charles J.Fazio, et al. Lessons from Experienced Guideline Implementers: Attend to Many Factors and Use Multiple Strategies. Joint Commission Journal on Quality Improvement 26(4):171–88, 2000.



The National Academies | 500 Fifth St. N.W. | Washington, D.C. 20001
Copyright © National Academy of Sciences. All rights reserved.
Terms of Use and Privacy Statement