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Crossing the Quality Chasm: A New Health System for the 21st Century (2001)
Institute of Medicine (IOM)

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. "Appendix B: Redesigning Health Care with Insights from the Science of Complex Adaptive Systems." Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: The National Academies Press, 2001.

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Crossing the Quality Chasm: A New Health System for the 21st Century

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