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Getting better: means getting help to recover from an illness or injury (Foundation for Accountability, 1997).

Living with illness or disability: means being able to get help in managing an ongoing, chronic condition or in dealing with a disability that affects function (adapted from Foundation for Accountability, 1997).

Measure: a standard of dimension; a fixed unit of quantity or extent; an extent or quantity in the fractions or multiples of which anything is estimated and stated; hence, a rule by which anything is adjusted or judged (Webster's Revised Unabridged Dictionary, 1913).

Patient centeredness: refers to health care that establishes a partnership among practitioners, patients, and their families (when appropriate) to ensure that decisions respect patients' wants, needs, and preferences and that patients have the education and support they need to make decisions and participate in their own care.

Quality of care: the degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge (Institute of Medicine, 1990:21).

Safety: refers to avoiding injuries to patients from care that is intended to help them (Institute of Medicine, 2001).

Staying healthy: means getting help to avoid illness and to remain well (Foundation for Accountability, 1997).

Timeliness: refers to obtaining needed care and minimizing unnecessary delays in getting that care.


Foundation for Accountability. 1997. Reporting Quality Information to Consumers , Portland, Ore.: FACCT.

Institute of Medicine. 1990. Medicare: A Strategy for Quality Assurance, Vol. 2. ed. Kathleen Lohr. Washington, D.C.: National Academy Press.

Institute of Medicine. 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C.: National Academy Press.

Miles, Matthew B., and A. Michael Huberman. 1994. Qualitative Data Analysis. Thousand Oaks, Calif.: Sage.

Webster's Revised Unabridged Dictionary. 1913 ed. Springfield, Mass.: G.C. Merriam Co.

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