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Suggested Citation:"Appendix B: Letter of Invitation." Institute of Medicine. 2000. Exploring Innovation and Quality Improvement in Health Care Micro-Systems: A Cross-Case Analysis. Washington, DC: The National Academies Press. doi: 10.17226/10096.
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Page 67
Suggested Citation:"Appendix B: Letter of Invitation." Institute of Medicine. 2000. Exploring Innovation and Quality Improvement in Health Care Micro-Systems: A Cross-Case Analysis. Washington, DC: The National Academies Press. doi: 10.17226/10096.
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Page 68

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INNOVATION AND QUALITY IMPROVEMENT IN MICRO-SYSTEMS 63 19. Geertz, Clifford. The Interpretation of Cultures. New York, Basic Books, 1973. 20. Denzin, Norman K. Interpretive Interactionism. Newbury Park, Sage Publications, 1989. 21. Patton, Michael. Q. Qualitative Evaluation and Research Methods. Newbury Park: Sage Publica- tions, 1994. 22. Miles, Mathew B. and A. Michael. Huberman. An Expanded Sourcebook: Qualitative Data Analysis. Thousand Oaks, London, Sage Publications, 1994. 23. Ragin, Charles C. The Comparative Method: Moving Beyond Qualitative and Quantitative Strategies. Berkeley, University of California Press, 1987. 24. Miles, Mathew B. and A. Michael. Huberman. An Expanded Sourcebook: Qualitative Data Analysis. Thousand Oaks, London, Sage Publications, 1994. 25. Miles, Mathew B. and A. Michael. Huberman. An Expanded Sourcebook: Qualitative Data Analysis. Thousand Oaks, London, Sage Publications, 1994. 26. Miles, Mathew. B. and A. Michael. Huberman. An Expanded Sourcebook: Qualitative Data Analysis. Thousand Oaks, London, Sage Publications, 1994. 27. Rogers, Everett M. Diffusion of Innovations. New York, Free Press, 1995. 28. Institute of Medicine. To Err is Human. Building a Safer Health System. LT Kohn, JM Corrigan, MS Donaldson, eds. Washington, DC: National Academy Press, 2000. 29. Blumenthal, David and Kilo, Charles M. A Report Card on Continuous Quality Improvement. Milbank Q 76:625–648, 1998. 30. Shortell, Stephen M., Bennett, Charles L., and Byck, Gayle. Assessing the Impact of Continuous Quality Improvement on Clinical Practice: What It Will Take to Accelerate Progress. Milbank Q 76:593–624, 1998. 31. Patton, Michael. Q. Qualitative Evaluation and Research Methods. Newbury Park: Sage Publica- tions, 1994. 32. Eysenbach, Gunther. Consumer Health Informatics. BMJ 320: 1713–1716, 2000.

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Exploring Innovation and Quality Improvement in Health Care Micro-Systems defines and describes health care micro-systems and analyzes characteristics that enable specific micro-systems to improve the quality of care provided to their patient populations. This study reports on structured interviews used to collect primary data from 43 micro-systems providing primary and specialty care, hospice, emergency, and critical care. It summarizes responses to the interviews about how micro-systems function, what they know about their level of performance, how they improve care, the leadership needed, the barriers they have encountered, and how they have dealt with these barriers.

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