APPENDIX B

Letter of Invitation

Date

Internal Address

Dear Participant,

I am writing to ask you to participate in a study to analyze characteristics of exemplary health care micro-systems. By the term micro-system, I mean a small, organized unit with a specific clinical purpose, set of patients, technologies and practitioners who work directly with these patients. A micro-system may be part of a larger organization and is embedded in a legal, financial, and regulatory environment.

This study is part of the Institute of Medicine's Quality of Health Care in America Project, which began in June 1998. The goal of the QHCA Project is to provide leadership, strategic direction and analytic tools that will contribute to a major improvement in quality in the health care industry during the next decade. Within the QHCA Project, The Subcommittee on Building the 21st Century Health Care System, which I chair, has been assembled to identify key characteristics and factors that enable or encourage providers, health care organizations, health plans and communities to continuously improve the quality of care.

The Survey of Health Care Micro-systems is funded by a grant from the Robert Wood Johnson Foundation. The Steering Group for this study includes Paul Batalden, M.D.; Gene Nelson, D.Sc.; Tom Nolan, Ph.D.; Steve Shortell, Ph.D.; and me. Over the next two months we will be asking a carefully selected group of micro-systems about their level of performance, patient experience, use of information and information technology, investment in improvement, and leadership and management. We would like to include your micro-system in our study.

Your participation will involve completing the attached pre-interview survey and taking part in a 90-minute telephone interview. Someone from the IOM staff will be calling you in the next few days to determine if you are interested in participating in the study and, if so, to schedule a telephone interview. I hope you will agree to join our study. Responses to the interview will be confidential. The committee will use the information from the study to make recommendations in its final report.



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OCR for page 67
Exploring Innovation and Quality Improvement in Health Care Micro-Systems: A Cross-Case Analysis APPENDIX B Letter of Invitation Date Internal Address Dear Participant, I am writing to ask you to participate in a study to analyze characteristics of exemplary health care micro-systems. By the term micro-system, I mean a small, organized unit with a specific clinical purpose, set of patients, technologies and practitioners who work directly with these patients. A micro-system may be part of a larger organization and is embedded in a legal, financial, and regulatory environment. This study is part of the Institute of Medicine's Quality of Health Care in America Project, which began in June 1998. The goal of the QHCA Project is to provide leadership, strategic direction and analytic tools that will contribute to a major improvement in quality in the health care industry during the next decade. Within the QHCA Project, The Subcommittee on Building the 21st Century Health Care System, which I chair, has been assembled to identify key characteristics and factors that enable or encourage providers, health care organizations, health plans and communities to continuously improve the quality of care. The Survey of Health Care Micro-systems is funded by a grant from the Robert Wood Johnson Foundation. The Steering Group for this study includes Paul Batalden, M.D.; Gene Nelson, D.Sc.; Tom Nolan, Ph.D.; Steve Shortell, Ph.D.; and me. Over the next two months we will be asking a carefully selected group of micro-systems about their level of performance, patient experience, use of information and information technology, investment in improvement, and leadership and management. We would like to include your micro-system in our study. Your participation will involve completing the attached pre-interview survey and taking part in a 90-minute telephone interview. Someone from the IOM staff will be calling you in the next few days to determine if you are interested in participating in the study and, if so, to schedule a telephone interview. I hope you will agree to join our study. Responses to the interview will be confidential. The committee will use the information from the study to make recommendations in its final report.

OCR for page 67
Exploring Innovation and Quality Improvement in Health Care Micro-Systems: A Cross-Case Analysis Sincerely, Donald M. Berwick, M.D., M.P.P. Enclosures: Pre-interview survey IOM Brochure Roster of members: Committee on Quality of Health Care in America Subcommittee on Building the 21st Century Health Care System