We recently received funding from the Robert Wood Johnson Foundation to explore characteristics of healthcare micro-systems. This is part of a larger study of the quality of healthcare in America. Your micro-system has been nominated as one in which we might be especially interested in learning more about. By the term “micro-systems” we mean small, organized groups of clinicians and staff working together to provide care for a defined set of patients.
The purpose of the study is to help us gain a better understanding of what makes micro-systems more effective.
During our interview, I will be asking you about what your micro-system is particularly successful at doing.
I will also be asking about:
what characteristics you believe are important for us to know about,
how patients may experience it differently from other systems,
how you go about making improvements,
what sorts of barriers you have run into, and
how you have overcome them.
During the interview I will be taking notes. We will summarize the findings in the committee report. We will be sending you a copy of the report when we it is available. The information you give me will be confidential. If for some reason we would like to identify a particular site by name in the report as an example, we will specifically ask your permission to do so.
PAUSE FOR QUESTIONS AND COMMENTS (before I go on, do you have any questions you'd like to ask about this?)
Before we start the interview, let me review information about your micro-system. As I understand it, your micro-system is:
Is that right? If no:
ALSO CLARIFY ANYTHING ON PRE-SURVEY THAT IS UNCLEAR