We recently received funding from the Robert Wood Johnson Foundation to explore characteristics of healthcare micro-systems. This is part of a larger study of the quality of healthcare in America. Your micro-system has been nominated as one in which we might be especially interested in learning more about. By the term “micro-systems” we mean small, organized groups of clinicians and staff working together to provide care for a defined set of patients.

The purpose of the study is to help us gain a better understanding of what makes micro-systems more effective.

During our interview, I will be asking you about what your micro-system is particularly successful at doing.

I will also be asking about:

  • what characteristics you believe are important for us to know about,

  • how patients may experience it differently from other systems,

  • how you go about making improvements,

  • what sorts of barriers you have run into, and

  • how you have overcome them.

During the interview I will be taking notes. We will summarize the findings in the committee report. We will be sending you a copy of the report when we it is available. The information you give me will be confidential. If for some reason we would like to identify a particular site by name in the report as an example, we will specifically ask your permission to do so.

PAUSE FOR QUESTIONS AND COMMENTS (before I go on, do you have any questions you'd like to ask about this?)

Before we start the interview, let me review information about your micro-system. As I understand it, your micro-system is:

Is that right? If no:


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