APPENDIX B
Transit Contracting Survey Parts 1 and 2 with List of Recipients and Respondents

The survey instruments sent to transit systems (Part 1) and their general managers (Part 2) nationwide for this study are reproduced in reduced size on the following pages. Table B-1 lists all systems that received the surveys and indicates which parts were completed and returned.



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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience APPENDIX B Transit Contracting Survey Parts 1 and 2 with List of Recipients and Respondents The survey instruments sent to transit systems (Part 1) and their general managers (Part 2) nationwide for this study are reproduced in reduced size on the following pages. Table B-1 lists all systems that received the surveys and indicates which parts were completed and returned.

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience THE NATIONAL ACADEMIES Advisers to the Nation on Science, Engineering, and Medicine National Academy of Sciences National Academy of Engineering Institute of Medicine National Research Council November 27, 2000 Dear The 1997 Transportation Efficiency Act for the 21st Century calls on the Transportation Research Board to study experiences with contracting out transit services. Findings from this study will assist you and other public transportation providers in deciding if and when to contract transit services, and in identifying best practices for doing so. We need your help by completing the enclosed two-part questionnaire. The first part asks for information about your operations contracts. The second part (in blue) asks you, the chief executive, to judge your agency’s experience with contracting. Please forward the first part of the survey to the person on your staff best able to provide detailed information about specific contracts. We ask that you complete the second survey yourself. Whether or not you currently contract for transit services, it is important that both parts are completed and returned. Because the study results are due in the spring, we would very much appreciate your prompt reply— please no later than December 31, 2000. All your responses will be kept confidential. The study report will be distributed widely during the summer. If you have questions about the study, need clarification concerning any aspect of the questionnaire, or would like an electronic version, please contact With your help, this survey will provide valuable information for transit operators and policy makers in the years ahead. Sincerely, Gorman Gilbert Chairman Committee for a Study of Contracting Transit Services 2101 Constitution Avenue, NW. Washington. DC 20418 Telephone (202) 334 2934 Fax (202) 334 2003 www.national-academies.org/trb

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 5008 Milwaukee County Transit System Milwaukee WI X X 5009 Oshkosh Transit System Oshkosh WI   5010 Metro Regional Transit Authority Akron OH X X 5011 Stark Area Regional Transit Authority Canton OH   5012 Southwest Ohio Regional Transit Authority Cincinnati OH X X 5015 The Greater Cleveland Regional Transit Authority Cleveland OH X X 5016 Central Ohio Transit Authority Columbus OH X X 5017 Miami Valley Regional Transit Authority Dayton OH X X 5019 City of Middletown-Middletown Transit System Middletown OH X X 5020 Springfield City Area Transit Springfield OH   5021 Portage Area Regional Transportation Authority Kent OH 5022 Toledo Area Regional Transit Authority Toledo OH X X 5024 Western Reserve Transit Authority Youngstown OH   5025 Duluth Transit Authority Duluth MN 5026 City of Moorhead-Transit Moorhead MN X X 5027 Metro Transit Minneapolis MN X X 5028 St. Cloud Metropolitan Transit Commission St. Cloud MN   5029 Bay Metropolitan Transportation Authority Bay City MI 5030 Battle Creek Transit Battle Creek MI X X 5031 Suburban Mobility Authority for Regional Transportation Detroit MI X   5032 Mass Transportation Authority Flint MI   5033 Grand Rapids Area Transit Authority Grand Rapids MI 5034 City of Jackson Transportation Authority Jackson MI X X 5035 Kalamazoo Metro Transit System Kalamazoo MI   5036 Capital Area Transportation Authority Lansing MI X X 5037 Muskegon Area Transit System Muskegon MI X X

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 5038 Niles Dial-A-Ride Niles MI   5039 Saginaw Transit Authority Transit Services Saginaw MI X X 5040 Ann Arbor Transportation Authority Ann Arbor MI X X 5041 City of Anderson Transportation System Anderson IN   5042 East Chicago Transit East Chicago IN 5043 Metropolitan Evansville Transit System Evansville IN X X 5044 Fort Wayne Public Transportation Corporation Fort Wayne IN   5045 Gary Public Transportation Corporation Gary IN 5047 Bloomington-Normal Public Transit System Bloomington IL X X 5050 Indianapolis Public Transportation Corporation Indianapolis IN X X 5051 Greater Lafayette Public Transportation Corporation Lafayette IN X X 5052 South Bend Public Transportation Corporation South Bend IN X X 5053 Terre Haute Transit Utility Terre Haute IN X X 5054 Muncie Indiana Transit System Muncie IN   5055 City of Loves Park Transit System Loves Park IL 5056 Greater Peoria Mass Transit District Peoria IL X X 5057 Rock Island County Metropolitan Mass Transit District Rock Island IL X X 5058 Rockford Mass Transit District Rockford IL   5059 Springfield Mass Transit District Springfield IL X X 5060 Champaign-Urbana Mass Transit District Urbana IL   5061 Decatur Public Transit System Decatur IL X X 5065 Pekin Municipal Bus Service Pekin IL X X 5066 Chicago Transit Authority Chicago IL  

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 5088 Sheboygan Transit System Sheboygan WI X X 5090 Richland County Transit Mansfield OH   5091 Wausau Area Transit System Wausau WI 5092 City of Rochester, Minnesota Rochester MN 5093 Allen County Regional Transit Authority Lima OH 5094 Waukesha County Transit System Waukesha WI X X 5095 Lorain County Transit Lorain OH   5096 Waukesha Transit Commission Waukesha WI X X 5097 Campus Bus Service Kent OH X X 5099 Eau Claire Transit System Eau Claire WI   5102 Hammond Transit System Hammond IN X X 5103 North Township of Lake County Dial-A-Ride Hammond IN X X 5104 Northern Indiana Commuter Transportation District Chesterton IN   5107 Henderson Area Rapid Transit Henderson KY 5108 Janesville Transit System Janesville WI X   5109 City of Beloit Transit System Beloit WI   5110 Bloomington Public Transportation Corporation Bloomington IN X X 5112 Milwaukee County Paratransit System Milwaukee WI   5113 Pace, Suburban Bus Division Arlington Heights IL X X 5117 LAKETRAN Grand River OH X X 5118 Northeast Illinois Regional Commuter Railroad Corporation Chicago IL X   5119 City of Detroit Department of Transportation Detroit MI   5132 Twin Cities Area Transportation Authority Benton Harbor MI 5133 Chippewa Falls General Public Shared-Ride Taxi System Chippewa Falls WI X X 5135 City of Kankakee TaxiVan Program Kankakee IL   5138 City of Newark Transit Operations Newark OH 5141 Detroit Transportation Corporation Detroit MI 5142 Steel Valley Regional Transit Authority Steubenville OH

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 5143 Brunswick Transit Alternative Brunswick OH X X 5145 City of Kokomo Kokomo IN X X 5146 Madison County Transit District Granite City IL   5147 City of Holland Dial-A-Ride Holland MI 5148 Blue Water Area Transportation Commission Port Huron MI X X 5149 Heart City Rider/Goshen Transit MACOG South Bend IN   5152 Onalaska Shared Ride Taxi City of Onalaska Onalaska WI 5154 Metropolitan Council St. Paul MN 5155 Metro Mobility St. Paul MN 6001 Amarillo City Transit Amarillo TX X X 6006 Mass Transit Department-City of El Paso El Paso TX   6007 Fort Worth Transportation Authority Fort Worth TX X X 6008 Metropolitan Transit Authority of Harris County, Texas Houston TX X X 6009 Laredo Metro, Inc. Laredo TX X X 6010 City Transit Management Company, Inc. Lubbock TX   6011 VIA Metropolitan Transit San Antonio TX X X 6012 Waco Transit System, Inc. Waco TX X X 6013 Port Arthur Transit Port Arthur TX X X 6014 City of Brownsville Brownsville Urban System Brownsville TX X X 6016 Beaumont Transit System Beaumont TX   6017 Central Oklahoma Transit & Parking Authority Oklahoma City OK 6018 Metropolitan Tulsa Transit Authority Tulsa OK X X 6019 Sun Tran of Albuquerque Albuquerque NM X X 6020 Crescent City Connection Division-Louisiana Department of Trans. New Orleans LA X X 6022 Capital Transportation Corporation Baton Rouge LA  

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 6023 Lake Charles Transit System Lake Charles LA   6024 Shreveport Area Transit System Shreveport LA 6025 City of Alexandria Alexandria LA X X 6026 City of Monroe Transit System Monroe LA X X 6032 Regional Transit Authority of Orleans and Jefferson New Orleans LA   6033 Central Arkansas Transit Authority North Little Rock AR 6034 Pine Bluff Transit Pine Bluff AR 6035 Wichita Falls Transit System Wichita Falls TX X X 6037 City of San Angelo San Angelo TX   6038 City of Lafayette Transit (COLT) Lafayette LA 6040 Abilene Transit System Abilene TX 6041 Handitran Special Transit Division, City of Arlington Arlington TX X X 6048 Capital Metropolitan Transportation Authority Austin TX   6049 Las Cruces Area Transit-RoadRUNNER Las Cruces NM 6051 Corpus Christi Regional Transportation Authority Corpus Christi TX X X 6053 Texoma Council of Governments Sherman TX   6056 Dallas Area Rapid Transit Authority Dallas TX X X 6058 St. Bernard Parish Government (SBURT) Chalmette LA X X 6059 Brazos Transit District (formally known as BVCAA dba Brazos Transit) Bryan TX   6068 Transportation Services Department City of Grand Prairie Grand Prairie TX X X 6070 City of Mesquite Parks & Recreation Mesquite TX X X 6074 Lewisville Dial-A-Ride Lewisville TX   6075 City of Temple Temple TX X X 6076 City of Denton Public Transportation Department Denton TX X X 6077 Transit Services Division Santa Fe Public Works Department Santa Fe NM X X

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 6078 City of Plano Plano TX X X 6080 Terrebonne Parish Consolidated Government Houma LA X X 6081 City of Longview Kilgore TX X X 6082 The Gulf Coast Center Galveston TX X X 6086 Fort Smith Public Transit Fort Smith AR X   6088 Jefferson Parish Department of Transit Administration Gretna LA   6089 City of Tyler Tyler TX X X 6090 Lower Rio Grande Valley Development Council McAllen TX   7001 StarTran Lincoln NE X X 7002 Transit Authority of Omaha Omaha NE   7003 City Utilities of Springfield Springfield MO X X 7005 Kansas City Area Transportation Authority Kansas City MO   7006 Bi-State Development Agency St. Louis MO 7007 Bettendorf Transit System Bettendorf IA X X 7008 Five Seasons Transportation Cedar Rapids IA   7009 Davenport Public Transit Davenport IA 7010 Des Moines Metropolitan Transit Authority Des Moines IA 7011 City of Dubuque-KeyLine Dubuque IA 7012 Sioux City Transit System Sioux City IA X X 7013 Metropolitan Transit Authority of Black Hawk County Waterloo IA   7014 Topeka Metropolitan Transit Authority Topeka KS 7015 Wichita Transit Wichita KS 7016 Columbia Area Transit System Columbia MO 7018 Iowa City Transit Iowa City IA X X 7020 City of East Dubuque Dubuque IL   7030 Coralville Transit Coralville IA 7032 St. Joseph Transit St. Joseph MO X X 7035 Johnson County Kansas aka Johnson County Transit Olathe KS X X 7037 City of Liberty Liberty MO X X 7038 City of Olathe Olathe KS  

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 7040 City of Joplin Metro Area Paratransit System Joplin MO   8001 Utah Transit Authority P.O. Box 30810 Salt Lake City UT 8002 Sioux Falls Transit Sioux Falls SD 8003 Fargo Metropolitan Area Transit Fargo ND   X 8004 Billings Metropolitan Transit Billings MT X X 8005 Colorado Springs Transit System Colorado Springs CO   8006 Regional Transportation District Denver CO X X 8007 Pueblo Transit Pueblo CO X X 8008 Grand Forks City Bus Grand Forks ND X X 8009 Missoula Urban Transportation District Missoula MT X X 8010 City of Greeley-The Bus Greeley CO X X 8011 Transfort FortCollins CO X   8013 City of Casper Casper WY   8014 Rapid Transit System Rapid City SD X X 8016 Mesa County Grand Junction CO X X 8019 Bis-Man Transit Board Bismarck ND X X 8020 The City of Cheyenne Transit Program Cheyenne WY X X 8021 City of Logan dba, The Logan Transit District Logan UT   9001 Regional Transportation Commission of Washoe County Reno NV X X 9002 City and County of Honolulu Dept. of Transportation Services Honolulu HI X X 9003 San Francisco Bay Area Rapid Transit District Oakland CA X X 9004 Golden Empire Transit District Bakersfield CA X X 9006 Santa Cruz Metropolitan Transit District Santa Cruz CA X X 9007 Modesto Area Express Modesto CA   9008 Santa Monica’s Big Blue Bus Santa Monica CA 9009 San Mateo County Transit District San Carlos CA 9010 City of Torrance Transit System Torrance CA

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 9012 San Joaquin Regional Transit District Stockton CA   9013 Santa Clara Valley Trans. Authority San Jose CA 9014 Alameda-Contra Costa Transit District Oakland CA X X 9015 San Francisco Municipal Railway San Francisco CA   9016 Golden Gate Bridge, Highway and Transportation District San Francisco CA X X 9017 City of Santa Rosa Santa Rosa CA   9019 Sacramento Regional Transit District Sacramento CA X X 9020 Santa Barbara Metropolitan Transit District Santa Barbara CA X   9022 Norwalk Transit System Norwalk CA X 9023 Long Beach Public Transportation Company Long Beach CA X 9024 City of La Mirada Transit La Mirada CA   9027 Fresno Area Express Fresno CA X X 9028 City of Vallejo: Vallejo Transit Vallejo-San Francisco Ferry Vallejo CA   9029 OMNITRANS San Bernadino CA X X 9030 North San Diego County Transit Development Board Oceanside CA X   9031 Riverside Transit Agency Riverside CA   9032 City of Phoenix Public Transit Department Phoenix AZ X X 9033 City of Tucson Tucson AZ X X 9034 City of Glendale-Transit Glendale AZ X X 9035 South Coast Area Transit Oxnard CA X X 9036 Orange County Transportation Authority Orange CA   9039 Culver City Municipal Bus Lines Culver City CA X   9041 Montebello Bus Lines Montebello CA X X 9042 City of Gardena Transportation Department Gardena CA   9043 City of Commerce Municipal Buslines Commerce CA

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 9044 Arcadia Transit Arcadia CA X X 9050 Simi Valley Transit Simi Valley CA   9052 City of Corona Dial-A-Ride Corona CA 9061 Yuba-Sutter Transit Authority Marysville CA X X 9062 Monterey-Salinas Transit Monterey CA   9078 Central Contra Costa Transit Authority Concord CA 9079 SunLine Transit Agency Thousand Palms CA X X 9086 City of Riverside Special Transportation Riverside CA X X 9087 Santa Maria Area Transit Santa Maria CA X X 9088 Napa County Transportation Planning Agency-VINE Napa CA X X 9089 Sonoma County Transit Santa Rosa CA   9090 Yolo County Transportation District Woodland CA X X 9091 City of Visalia-Visalia City Coach Visalia CA   9092 City of Fairfield, Fairfield-Suisun Transit Fairfield CA X X 9093 Redding Area Bus Authority (RABA) Redding CA   9095 San Diego Association of Governments San Diego CA X X 9119 Laguna Beach Municipal Transit Lines Laguna Beach CA X   9121 Antelope Valley Transit Authority Lancaster CA   9127 Chico Area Transit System Chico CA 9129 City of Mesa Mesa AZ X X 9131 City of Scottsdale-Scottsdale Connection Scottsdale AZ X X 9132 Maricopa County Special Transportation Services Phoenix AZ X X 9134 Peninsula Corridor Joint Powers Board San Carlos CA   9135 Sun Cities Area Transit System, Inc. Sun City AZ X X 9136 Regional Public Transportation Authority Phoenix AZ   9137 Surprise Dial-A-Ride Transit System Surprise AZ X X 9140 Peoria Transit Peoria AZ  

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 9144 Livermore-Amador Valley Transit Authority Livermore CA X X 9146 Foothill Transit Zone West Covina CA   9147 City of Los Angeles Department of Transportation Los Angeles CA 9148 Victor Valley Transit Authority Hesperia CA X X 9149 City of Lompoc-Lompoc Transit Lompoc CA X X 9150 City of Alameda Ferry Services, c/o City of Alameda Alameda CA X   9151 Southern California Regional Rail Authority Los Angeles CA X X 9154 Los Angeles County Metropolitan Transportation Authority Los Angeles CA X X 9155 City of Vacaville Vacaville CA X X 9156 City of San Luis Obispo San Luis Obispo CA   9159 Western Contra Costa Transit Authority Pinole CA X X 9161 City of Union City Transit Division Union City CA X   9162 Eastern Contra Costa Transit Authority (ECCTA) Antioch CA   9163 Camarillo Area Transit, c/o City of Camarillo Camarillo CA X X 9164 Ventura Intercity Service Transit Authority Ventura CA X X 9165 Thousand Oaks Transit, c/o City of Thousand Oaks Thousand Oaks CA   9167 Davis Community Transit Davis CA X   9168 Roseville Transit Roseville CA X X 9171 Santa Clarita Transit Santa Clarita CA X X 9172 City of Tempe Transportation Division Tempe AZ   9173 Merced County Transit Merced CA X X 9175 City of Lodi Lodi CA X X 9177 Town of Guadalupe Guadalupe AZ X X 9180 Coconino County Community Services Transportation Services Flagstaff AZ   X

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience FTA Designator Federal Grant Recipient City State Part 1 Part 2 9182 Altamont Commuter Express San Joaquin Regional Rail Commission Stockton CA X X 9185 San Diego Metropolitan Transit Development Board San Diego CA X X NOTE: X indicates returned survey part. RESPONSE TOTALS   Part 1 Parts 1 and 2 Part 2 Respondents 259   237 Respondents to Parts 1 and 2   233   Respondents to Part 1 only 26   Respondents to Part 2 only   4 RESPONSES BY REGION Region   Respondents Part 1 Part 2 1 New England (CT, MA, ME, NH, RI, VT) 36 13 11 2 New York-New Jersey 35 21 19 3 Mid-Atlantic (DC, DE, MD, PA, VA, WV) 51 21 21 4 Southeast (AL, FL, GA, KY, MS, NC, SC, TN) 88 43 39 5 Great Lakes (IL, IN, OH, MI, MN,WI) 92 46 42 6 Southwest (AR, LA, NM, OK, TX) 49 29 28 7 Plains (IA, KS, MO, NE) 23 8 8 8 Mountain (CO, MT, ND, SD, UT, WY) 17 11 11 9 Pacific Southwest (AZ, CA, HI, NV) 87 54 46 10 Pacific Northwest (AK, ID, OR, WA) 24 13 12   Total 502 259 237