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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience
APPENDIX B
Transit Contracting Survey Parts 1 and 2 with List of Recipients and Respondents
The survey instruments sent to transit systems (Part 1) and their general managers (Part 2) nationwide for this study are reproduced in reduced size on the following pages. Table B-1 lists all systems that received the surveys and indicates which parts were completed and returned.
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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience
THE NATIONAL ACADEMIES
Advisers to the Nation on Science, Engineering, and Medicine
National Academy of Sciences
National Academy of Engineering
Institute of Medicine
National Research Council
November 27, 2000
Dear
The 1997 Transportation Efficiency Act for the 21st Century calls on the Transportation Research Board to study experiences with contracting out transit services. Findings from this study will assist you and other public transportation providers in deciding if and when to contract transit services, and in identifying best practices for doing so.
We need your help by completing the enclosed two-part questionnaire. The first part asks for information about your operations contracts. The second part (in blue) asks you, the chief executive, to judge your agency’s experience with contracting. Please forward the first part of the survey to the person on your staff best able to provide detailed information about specific contracts. We ask that you complete the second survey yourself. Whether or not you currently contract for transit services, it is important that both parts are completed and returned.
Because the study results are due in the spring, we would very much appreciate your prompt reply— please no later than December 31, 2000. All your responses will be kept confidential. The study report will be distributed widely during the summer.
If you have questions about the study, need clarification concerning any aspect of the questionnaire, or would like an electronic version, please contact
With your help, this survey will provide valuable information for transit operators and policy makers in the years ahead.
Sincerely,
Gorman Gilbert
Chairman
Committee for a Study of Contracting Transit Services
2101 Constitution Avenue, NW. Washington. DC 20418 Telephone (202) 334 2934 Fax (202) 334 2003 www.national-academies.org/trb
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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience
FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
5008
Milwaukee County Transit System
Milwaukee
WI
X
X
5009
Oshkosh Transit System
Oshkosh
WI
5010
Metro Regional Transit Authority
Akron
OH
X
X
5011
Stark Area Regional Transit Authority
Canton
OH
5012
Southwest Ohio Regional Transit Authority
Cincinnati
OH
X
X
5015
The Greater Cleveland Regional Transit Authority
Cleveland
OH
X
X
5016
Central Ohio Transit Authority
Columbus
OH
X
X
5017
Miami Valley Regional Transit Authority
Dayton
OH
X
X
5019
City of Middletown-Middletown Transit System
Middletown
OH
X
X
5020
Springfield City Area Transit
Springfield
OH
5021
Portage Area Regional Transportation Authority
Kent
OH
5022
Toledo Area Regional Transit Authority
Toledo
OH
X
X
5024
Western Reserve Transit Authority
Youngstown
OH
5025
Duluth Transit Authority
Duluth
MN
5026
City of Moorhead-Transit
Moorhead
MN
X
X
5027
Metro Transit
Minneapolis
MN
X
X
5028
St. Cloud Metropolitan Transit Commission
St. Cloud
MN
5029
Bay Metropolitan Transportation Authority
Bay City
MI
5030
Battle Creek Transit
Battle Creek
MI
X
X
5031
Suburban Mobility Authority for Regional Transportation
Detroit
MI
X
5032
Mass Transportation Authority
Flint
MI
5033
Grand Rapids Area Transit Authority
Grand Rapids
MI
5034
City of Jackson Transportation Authority
Jackson
MI
X
X
5035
Kalamazoo Metro Transit System
Kalamazoo
MI
5036
Capital Area Transportation Authority
Lansing
MI
X
X
5037
Muskegon Area Transit System
Muskegon
MI
X
X
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
5038
Niles Dial-A-Ride
Niles
MI
5039
Saginaw Transit Authority Transit Services
Saginaw
MI
X
X
5040
Ann Arbor Transportation Authority
Ann Arbor
MI
X
X
5041
City of Anderson Transportation System
Anderson
IN
5042
East Chicago Transit
East Chicago
IN
5043
Metropolitan Evansville Transit System
Evansville
IN
X
X
5044
Fort Wayne Public Transportation Corporation
Fort Wayne
IN
5045
Gary Public Transportation Corporation
Gary
IN
5047
Bloomington-Normal Public Transit System
Bloomington
IL
X
X
5050
Indianapolis Public Transportation Corporation
Indianapolis
IN
X
X
5051
Greater Lafayette Public Transportation Corporation
Lafayette
IN
X
X
5052
South Bend Public Transportation Corporation
South Bend
IN
X
X
5053
Terre Haute Transit Utility
Terre Haute
IN
X
X
5054
Muncie Indiana Transit System
Muncie
IN
5055
City of Loves Park Transit System
Loves Park
IL
5056
Greater Peoria Mass Transit District
Peoria
IL
X
X
5057
Rock Island County Metropolitan Mass Transit District
Rock Island
IL
X
X
5058
Rockford Mass Transit District
Rockford
IL
5059
Springfield Mass Transit District
Springfield
IL
X
X
5060
Champaign-Urbana Mass Transit District
Urbana
IL
5061
Decatur Public Transit System
Decatur
IL
X
X
5065
Pekin Municipal Bus Service
Pekin
IL
X
X
5066
Chicago Transit Authority
Chicago
IL
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
5088
Sheboygan Transit System
Sheboygan
WI
X
X
5090
Richland County Transit
Mansfield
OH
5091
Wausau Area Transit System
Wausau
WI
5092
City of Rochester, Minnesota
Rochester
MN
5093
Allen County Regional Transit Authority
Lima
OH
5094
Waukesha County Transit System
Waukesha
WI
X
X
5095
Lorain County Transit
Lorain
OH
5096
Waukesha Transit Commission
Waukesha
WI
X
X
5097
Campus Bus Service
Kent
OH
X
X
5099
Eau Claire Transit System
Eau Claire
WI
5102
Hammond Transit System
Hammond
IN
X
X
5103
North Township of Lake County Dial-A-Ride
Hammond
IN
X
X
5104
Northern Indiana Commuter Transportation District
Chesterton
IN
5107
Henderson Area Rapid Transit
Henderson
KY
5108
Janesville Transit System
Janesville
WI
X
5109
City of Beloit Transit System
Beloit
WI
5110
Bloomington Public Transportation Corporation
Bloomington
IN
X
X
5112
Milwaukee County Paratransit System
Milwaukee
WI
5113
Pace, Suburban Bus Division
Arlington Heights
IL
X
X
5117
LAKETRAN
Grand River
OH
X
X
5118
Northeast Illinois Regional Commuter Railroad Corporation
Chicago
IL
X
5119
City of Detroit Department of Transportation
Detroit
MI
5132
Twin Cities Area Transportation Authority
Benton Harbor
MI
5133
Chippewa Falls General Public Shared-Ride Taxi System
Chippewa Falls
WI
X
X
5135
City of Kankakee TaxiVan Program
Kankakee
IL
5138
City of Newark Transit Operations
Newark
OH
5141
Detroit Transportation Corporation
Detroit
MI
5142
Steel Valley Regional Transit Authority
Steubenville
OH
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
5143
Brunswick Transit Alternative
Brunswick
OH
X
X
5145
City of Kokomo
Kokomo
IN
X
X
5146
Madison County Transit District
Granite City
IL
5147
City of Holland Dial-A-Ride
Holland
MI
5148
Blue Water Area Transportation Commission
Port Huron
MI
X
X
5149
Heart City Rider/Goshen Transit MACOG
South Bend
IN
5152
Onalaska Shared Ride Taxi City of Onalaska
Onalaska
WI
5154
Metropolitan Council
St. Paul
MN
5155
Metro Mobility
St. Paul
MN
6001
Amarillo City Transit
Amarillo
TX
X
X
6006
Mass Transit Department-City of El Paso
El Paso
TX
6007
Fort Worth Transportation Authority
Fort Worth
TX
X
X
6008
Metropolitan Transit Authority of Harris County, Texas
Houston
TX
X
X
6009
Laredo Metro, Inc.
Laredo
TX
X
X
6010
City Transit Management Company, Inc.
Lubbock
TX
6011
VIA Metropolitan Transit
San Antonio
TX
X
X
6012
Waco Transit System, Inc.
Waco
TX
X
X
6013
Port Arthur Transit
Port Arthur
TX
X
X
6014
City of Brownsville Brownsville Urban System
Brownsville
TX
X
X
6016
Beaumont Transit System
Beaumont
TX
6017
Central Oklahoma Transit & Parking Authority
Oklahoma City
OK
6018
Metropolitan Tulsa Transit Authority
Tulsa
OK
X
X
6019
Sun Tran of Albuquerque
Albuquerque
NM
X
X
6020
Crescent City Connection Division-Louisiana Department of Trans.
New Orleans
LA
X
X
6022
Capital Transportation Corporation
Baton Rouge
LA
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
6023
Lake Charles Transit System
Lake Charles
LA
6024
Shreveport Area Transit System
Shreveport
LA
6025
City of Alexandria
Alexandria
LA
X
X
6026
City of Monroe Transit System
Monroe
LA
X
X
6032
Regional Transit Authority of Orleans and Jefferson
New Orleans
LA
6033
Central Arkansas Transit Authority
North Little Rock
AR
6034
Pine Bluff Transit
Pine Bluff
AR
6035
Wichita Falls Transit System
Wichita Falls
TX
X
X
6037
City of San Angelo
San Angelo
TX
6038
City of Lafayette Transit (COLT)
Lafayette
LA
6040
Abilene Transit System
Abilene
TX
6041
Handitran Special Transit Division, City of Arlington
Arlington
TX
X
X
6048
Capital Metropolitan Transportation Authority
Austin
TX
6049
Las Cruces Area Transit-RoadRUNNER
Las Cruces
NM
6051
Corpus Christi Regional Transportation Authority
Corpus Christi
TX
X
X
6053
Texoma Council of Governments
Sherman
TX
6056
Dallas Area Rapid Transit Authority
Dallas
TX
X
X
6058
St. Bernard Parish Government (SBURT)
Chalmette
LA
X
X
6059
Brazos Transit District (formally known as BVCAA dba Brazos Transit)
Bryan
TX
6068
Transportation Services Department City of Grand Prairie
Grand Prairie
TX
X
X
6070
City of Mesquite Parks & Recreation
Mesquite
TX
X
X
6074
Lewisville Dial-A-Ride
Lewisville
TX
6075
City of Temple
Temple
TX
X
X
6076
City of Denton Public Transportation Department
Denton
TX
X
X
6077
Transit Services Division Santa Fe Public Works Department
Santa Fe
NM
X
X
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
6078
City of Plano
Plano
TX
X
X
6080
Terrebonne Parish Consolidated Government
Houma
LA
X
X
6081
City of Longview
Kilgore
TX
X
X
6082
The Gulf Coast Center
Galveston
TX
X
X
6086
Fort Smith Public Transit
Fort Smith
AR
X
6088
Jefferson Parish Department of Transit Administration
Gretna
LA
6089
City of Tyler
Tyler
TX
X
X
6090
Lower Rio Grande Valley Development Council
McAllen
TX
7001
StarTran
Lincoln
NE
X
X
7002
Transit Authority of Omaha
Omaha
NE
7003
City Utilities of Springfield
Springfield
MO
X
X
7005
Kansas City Area Transportation Authority
Kansas City
MO
7006
Bi-State Development Agency
St. Louis
MO
7007
Bettendorf Transit System
Bettendorf
IA
X
X
7008
Five Seasons Transportation
Cedar Rapids
IA
7009
Davenport Public Transit
Davenport
IA
7010
Des Moines Metropolitan Transit Authority
Des Moines
IA
7011
City of Dubuque-KeyLine
Dubuque
IA
7012
Sioux City Transit System
Sioux City
IA
X
X
7013
Metropolitan Transit Authority of Black Hawk County
Waterloo
IA
7014
Topeka Metropolitan Transit Authority
Topeka
KS
7015
Wichita Transit
Wichita
KS
7016
Columbia Area Transit System
Columbia
MO
7018
Iowa City Transit
Iowa City
IA
X
X
7020
City of East Dubuque
Dubuque
IL
7030
Coralville Transit
Coralville
IA
7032
St. Joseph Transit
St. Joseph
MO
X
X
7035
Johnson County Kansas aka Johnson County Transit
Olathe
KS
X
X
7037
City of Liberty
Liberty
MO
X
X
7038
City of Olathe
Olathe
KS
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
7040
City of Joplin Metro Area Paratransit System
Joplin
MO
8001
Utah Transit Authority P.O. Box 30810
Salt Lake City
UT
8002
Sioux Falls Transit
Sioux Falls
SD
8003
Fargo Metropolitan Area Transit
Fargo
ND
X
8004
Billings Metropolitan Transit
Billings
MT
X
X
8005
Colorado Springs Transit System
Colorado Springs
CO
8006
Regional Transportation District
Denver
CO
X
X
8007
Pueblo Transit
Pueblo
CO
X
X
8008
Grand Forks City Bus
Grand Forks
ND
X
X
8009
Missoula Urban Transportation District
Missoula
MT
X
X
8010
City of Greeley-The Bus
Greeley
CO
X
X
8011
Transfort
FortCollins
CO
X
8013
City of Casper
Casper
WY
8014
Rapid Transit System
Rapid City
SD
X
X
8016
Mesa County
Grand Junction
CO
X
X
8019
Bis-Man Transit Board
Bismarck
ND
X
X
8020
The City of Cheyenne Transit Program
Cheyenne
WY
X
X
8021
City of Logan dba, The Logan Transit District
Logan
UT
9001
Regional Transportation Commission of Washoe County
Reno
NV
X
X
9002
City and County of Honolulu Dept. of Transportation Services
Honolulu
HI
X
X
9003
San Francisco Bay Area Rapid Transit District
Oakland
CA
X
X
9004
Golden Empire Transit District
Bakersfield
CA
X
X
9006
Santa Cruz Metropolitan Transit District
Santa Cruz
CA
X
X
9007
Modesto Area Express
Modesto
CA
9008
Santa Monica’s Big Blue Bus
Santa Monica
CA
9009
San Mateo County Transit District
San Carlos
CA
9010
City of Torrance Transit System
Torrance
CA
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
9012
San Joaquin Regional Transit District
Stockton
CA
9013
Santa Clara Valley Trans. Authority
San Jose
CA
9014
Alameda-Contra Costa Transit District
Oakland
CA
X
X
9015
San Francisco Municipal Railway
San Francisco
CA
9016
Golden Gate Bridge, Highway and Transportation District
San Francisco
CA
X
X
9017
City of Santa Rosa
Santa Rosa
CA
9019
Sacramento Regional Transit District
Sacramento
CA
X
X
9020
Santa Barbara Metropolitan Transit District
Santa Barbara
CA
X
9022
Norwalk Transit System
Norwalk
CA
X
9023
Long Beach Public Transportation Company
Long Beach
CA
X
9024
City of La Mirada Transit
La Mirada
CA
9027
Fresno Area Express
Fresno
CA
X
X
9028
City of Vallejo: Vallejo Transit Vallejo-San Francisco Ferry
Vallejo
CA
9029
OMNITRANS
San Bernadino
CA
X
X
9030
North San Diego County Transit Development Board
Oceanside
CA
X
9031
Riverside Transit Agency
Riverside
CA
9032
City of Phoenix Public Transit Department
Phoenix
AZ
X
X
9033
City of Tucson
Tucson
AZ
X
X
9034
City of Glendale-Transit
Glendale
AZ
X
X
9035
South Coast Area Transit
Oxnard
CA
X
X
9036
Orange County Transportation Authority
Orange
CA
9039
Culver City Municipal Bus Lines
Culver City
CA
X
9041
Montebello Bus Lines
Montebello
CA
X
X
9042
City of Gardena Transportation Department
Gardena
CA
9043
City of Commerce Municipal Buslines
Commerce
CA
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
9044
Arcadia Transit
Arcadia
CA
X
X
9050
Simi Valley Transit
Simi Valley
CA
9052
City of Corona Dial-A-Ride
Corona
CA
9061
Yuba-Sutter Transit Authority
Marysville
CA
X
X
9062
Monterey-Salinas Transit
Monterey
CA
9078
Central Contra Costa Transit Authority
Concord
CA
9079
SunLine Transit Agency
Thousand Palms
CA
X
X
9086
City of Riverside Special Transportation
Riverside
CA
X
X
9087
Santa Maria Area Transit
Santa Maria
CA
X
X
9088
Napa County Transportation Planning Agency-VINE
Napa
CA
X
X
9089
Sonoma County Transit
Santa Rosa
CA
9090
Yolo County Transportation District
Woodland
CA
X
X
9091
City of Visalia-Visalia City Coach
Visalia
CA
9092
City of Fairfield, Fairfield-Suisun Transit
Fairfield
CA
X
X
9093
Redding Area Bus Authority (RABA)
Redding
CA
9095
San Diego Association of Governments
San Diego
CA
X
X
9119
Laguna Beach Municipal Transit Lines
Laguna Beach
CA
X
9121
Antelope Valley Transit Authority
Lancaster
CA
9127
Chico Area Transit System
Chico
CA
9129
City of Mesa
Mesa
AZ
X
X
9131
City of Scottsdale-Scottsdale Connection
Scottsdale
AZ
X
X
9132
Maricopa County Special Transportation Services
Phoenix
AZ
X
X
9134
Peninsula Corridor Joint Powers Board
San Carlos
CA
9135
Sun Cities Area Transit System, Inc.
Sun City
AZ
X
X
9136
Regional Public Transportation Authority
Phoenix
AZ
9137
Surprise Dial-A-Ride Transit System
Surprise
AZ
X
X
9140
Peoria Transit
Peoria
AZ
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
9144
Livermore-Amador Valley Transit Authority
Livermore
CA
X
X
9146
Foothill Transit Zone
West Covina
CA
9147
City of Los Angeles Department of Transportation
Los Angeles
CA
9148
Victor Valley Transit Authority
Hesperia
CA
X
X
9149
City of Lompoc-Lompoc Transit
Lompoc
CA
X
X
9150
City of Alameda Ferry Services, c/o City of Alameda
Alameda
CA
X
9151
Southern California Regional Rail Authority
Los Angeles
CA
X
X
9154
Los Angeles County Metropolitan Transportation Authority
Los Angeles
CA
X
X
9155
City of Vacaville
Vacaville
CA
X
X
9156
City of San Luis Obispo
San Luis Obispo
CA
9159
Western Contra Costa Transit Authority
Pinole
CA
X
X
9161
City of Union City Transit Division
Union City
CA
X
9162
Eastern Contra Costa Transit Authority (ECCTA)
Antioch
CA
9163
Camarillo Area Transit, c/o City of Camarillo
Camarillo
CA
X
X
9164
Ventura Intercity Service Transit Authority
Ventura
CA
X
X
9165
Thousand Oaks Transit, c/o City of Thousand Oaks
Thousand Oaks
CA
9167
Davis Community Transit
Davis
CA
X
9168
Roseville Transit
Roseville
CA
X
X
9171
Santa Clarita Transit
Santa Clarita
CA
X
X
9172
City of Tempe Transportation Division
Tempe
AZ
9173
Merced County Transit
Merced
CA
X
X
9175
City of Lodi
Lodi
CA
X
X
9177
Town of Guadalupe
Guadalupe
AZ
X
X
9180
Coconino County Community Services Transportation Services
Flagstaff
AZ
X
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FTA Designator
Federal Grant Recipient
City
State
Part 1
Part 2
9182
Altamont Commuter Express San Joaquin Regional Rail Commission
Stockton
CA
X
X
9185
San Diego Metropolitan Transit Development Board
San Diego
CA
X
X
NOTE: X indicates returned survey part.
RESPONSE TOTALS
Part 1
Parts 1 and 2
Part 2
Respondents
259
237
Respondents to Parts 1 and 2
233
Respondents to Part 1 only
26
Respondents to Part 2 only
4
RESPONSES BY REGION
Region
Respondents
Part 1
Part 2
1
New England (CT, MA, ME, NH, RI, VT)
36
13
11
2
New York-New Jersey
35
21
19
3
Mid-Atlantic (DC, DE, MD, PA, VA, WV)
51
21
21
4
Southeast (AL, FL, GA, KY, MS, NC, SC, TN)
88
43
39
5
Great Lakes (IL, IN, OH, MI, MN,WI)
92
46
42
6
Southwest (AR, LA, NM, OK, TX)
49
29
28
7
Plains (IA, KS, MO, NE)
23
8
8
8
Mountain (CO, MT, ND, SD, UT, WY)
17
11
11
9
Pacific Southwest (AZ, CA, HI, NV)
87
54
46
10
Pacific Northwest (AK, ID, OR, WA)
24
13
12
Total
502
259
237
Representative terms from entire chapter:
transportation authority
