APPENDIX C
Tabulations of Responses to Survey Part 1

TABLE C-1 Does your agency contract for any public transit services?

Any Contracting

Systems

Percent

Yes

156

60.2%

No

103

39.8%

Total Responding

259

100.0%

TABLE C-2 For what type of organization do you work? (Survey response pattern by system type compared with pattern for all systems receiving the survey.)

Organization Type

Contracting Systems

Percent

Non-contracting Systems

Percent

Total Responding Systems

Percent

Non-responding Systems

Percent

Regional Transit Agency

69

44.2%

37

35.9%

106

40.9%

95

39.1%

City Agency

53

34.0%

48

46.6%

101

39.0%

103

42.4%

County Agency

16

10.3%

10

9.7%

26

10.0%

37

15.2%

State Transit Agency

2

1.3%

2

1.9%

4

1.5%

3

1.2%

Other

16

10.3%

6

5.8%

22

8.5%

5

2.1%

Total Responding

156

100.0%

103

100.0%

259

100.0%

243

100.0%



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OCR for page 186
Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience APPENDIX C Tabulations of Responses to Survey Part 1 TABLE C-1 Does your agency contract for any public transit services? Any Contracting Systems Percent Yes 156 60.2% No 103 39.8% Total Responding 259 100.0% TABLE C-2 For what type of organization do you work? (Survey response pattern by system type compared with pattern for all systems receiving the survey.) Organization Type Contracting Systems Percent Non-contracting Systems Percent Total Responding Systems Percent Non-responding Systems Percent Regional Transit Agency 69 44.2% 37 35.9% 106 40.9% 95 39.1% City Agency 53 34.0% 48 46.6% 101 39.0% 103 42.4% County Agency 16 10.3% 10 9.7% 26 10.0% 37 15.2% State Transit Agency 2 1.3% 2 1.9% 4 1.5% 3 1.2% Other 16 10.3% 6 5.8% 22 8.5% 5 2.1% Total Responding 156 100.0% 103 100.0% 259 100.0% 243 100.0%

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-3 Please tell us about the transit services that your agency provides. Type of Service Directly Operated Contracted Responding Systems Percent Contracted Bus 151 82 203 40.4% DR (ADA) 87 121 188 64.4% DR (Dial-a-Ride) 27 71 83 85.5% Commuter Rail 5 7 11 63.6% Heavy Rail 10 0 10 0.0% Light Rail 10 1 10 10.0% Vanpool 12 13 24 54.2% Ferryboat 3 8 11 72.7% Other 3 7 9 77.8% NOTE: DR=demand-responsive service. TABLE C-4 What type of services do you contract? Type of Service Total Contracts Percent DR 170 61.4% Fixed-Route Bus 98 35.4% Ferry 4 1.4% Commuter Rail 3 1.1% Vanpool 2 0.7% Total Responding 277 100.0% TABLE C-5 Number of Contracts Reported by Responding Systems No. of Contracts Reported Responding Systems Percent 1 62 40.3% 2 68 44.2% 3 17 11.0% 4 7 4.5% Total Responding 154 100.0%

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-6 Service Contractor’s Organization Type Contractor Organization Type Bus Percent DR Percent Other Total Contracts Percent Private for-profit 79 81.4% 114 68.3% 5 198 72.5% Private non-profit 6 6.2% 30 18.0% 2 38 13.9% Public 11 11.3% 21 12.6% 2 34 12.5% Other 1 1.0% 2 1.2% 0 3 1.1% Total Responding 97 100.0% 167 100.0% 9 273 100.0% TABLE C-7 Describe the type of service(s) provided under the current contract. Types of Services Bus DR Other Percent Local Bus 79   80.6% Express Bus 38 38.8% Community Circulator 22 22.4% Downtown/Parking Shuttle 6 6.1% Fixed Route Total 98   DR (ADA)   135   79.4% DR (Dial-a-Ride) 69 40.6% DR Total 170   Commuter Rail   3   Vanpool 2 Ferry 4 TABLE C-8 These services can best be described as… Service Geography Bus Percent DR Percent Other Total Contracts Percent Urban 69 71.1% 59 65.6% 5 133 68.6% Suburban 49 50.5% 34 37.8% 3 86 44.3% Rural 10 10.3% 18 20.0% 2 30 15.5% Total Responding 97   90   7 194  

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-9 Year Current Contract Was Awarded Year of Current Contract Award Bus Percent DR Percent Other Total Contracts Percent 1989–1990 1 1.0% 1 0.6% 0 2 0.7% 1991–1995 8 8.2% 12 7.3% 0 20 7.4% 1996–1997 22 22.4% 31 18.9% 0 53 19.6% 1998–1999 32 32.7% 67 40.9% 5 104 38.4% 2000–2001 35 35.7% 53 32.3% 4 92 33.9% Total Responding 98 100.0% 164 100.0% 9 271 100.0% TABLE C-10 Year Previous Contract Was Awarded Year of Previous Contract Award Bus Percent DR Percent Other Total Contracts Percent 1990 and prior 5 6.6% 5 3.6% 0 9 4.2% 1991–1995 46 60.5% 71 51.4% 3 119 55.9% 1996–2000 25 32.9% 62 44.9% 5 85 39.9% Total Responding 76 100.0% 138 100.0% 8 213 100.0% TABLE C-11 Number of Times Service Has Been Rebid No. of Rebids Bus Percent DR Percent Other Total Contracts Percent Still in First Cycle (No Rebids) 15 17.4% 20 13.4% 2 37 15.3% 1or 2 26 30.2% 48 32.2% 3 77 31.8% 3 or 4 28 32.6% 53 35.6% 2 83 34.3% 5–10 17 19.8% 20 13.4% 0 37 15.3% Over 10 0 0.0% 8 5.4% 0 8 3.3% Total Responding 86 100.0% 149 100.0% 7 242 100.0%

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-12 Number of Times the Contractor for Service Has changed No. of Contractor Changes Bus Percent DR Percent Other Total Contracts Percent 0 45 46.9% 82 53.9% 5 132 51.6% 1 22 22.9% 26 17.1% 1 49 19.1% 2 13 13.5% 19 12.5% 2 34 13.3% 3 13 13.5% 15 9.9% 0 28 10.9% 4 or more 3 3.1% 10 6.6% 0 13 5.1% Total Responding 96 100.0% 152 100.0% 8 256 100.0% TABLE C-13 Number of Contractor Changes for Contracts That Have Been Rebid at Least Once, by Service Type No. of Contractor Changes Bus Percent DR Percent Other Total Contracts Percent 0 26 36.1% 53 45.7% 3 82 42.3% 1 17 23.6% 19 16.4% 1 37 19.1% 2 13 18.1% 19 16.4% 2 34 17.5% 3 13 18.1% 15 12.9% 0 28 14.4% 4 or more 3 4.2% 10 8.6% 0 13 6.7% Total Responding 72 100.0% 116 100.0% 6 194 100.0% TABLE C-14 Services Provided Under Current Award   Bus Percent DR Percent Other Total Contracts Percent Replacements for in-house service 21 23.3% 30 19.5% 1 52 20.6% Replacements for previous contract services 53 58.9% 75 48.7% 3 131 51.8% New 26 28.9% 31 20.1% 3 60 23.7% Supplemental 0 0.0% 13 8.4% 0 13 5.1% Ongoing 1 1.1% 14 9.1% 2 17 6.7% Total Responding 90   154   9 253  

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-15 Most Recent Number of Bidders for Current Award No. of Bidders Bus Percent DR Percent Other Total Contracts Percent 1 16 18.4% 41 28.5% 2 59 24.7% 2 13 14.9% 36 25.0% 3 52 21.8% 3 25 28.7% 23 16.0% 2 50 20.9% 4 14 16.1% 16 11.1% 1 31 13.0% 5 or more 19 21.8% 28 19.4% 0 47 19.7% Total Responding 87 100.0% 144 100.0% 8 239 100.0% TABLE C-16 Number of Bidders Previous Time Contract Was Awarded No. of Bidders Bus Percent DR Percent Other Total Contracts Percent 1 9 12.0% 31 26.7% 2 42 21.5% 2 15 20.0% 30 25.9% 0 45 23.1% 3 26 34.7% 22 19.0% 1 49 25.1% 4 13 17.3% 14 12.1% 1 28 14.4% 5 or more 12 16.0% 19 16.4% 0 31 15.9% Total Responding 75 100.0% 116 100.0% 4 195 100.0% TABLE C-17 Change in Number of Bidders: Current Award Compared with Last Time Contract Was Awarded, by Service Type Change in No. of Bidders Bus Percent DR Percent Other Total Contracts Percent Decrease 3+ 3 4.1% 4 3.6% 0 7 3.7% Decrease 1–2 15 20.5% 31 27.7% 1 47 24.9% No change 33 45.2% 58 51.8% 1 92 48.7% Increase 1–2 18 24.7% 16 14.3% 2 36 19.0% Increase 3+ 4 5.5% 3 2.7% 0 7 3.7% Total Responding 73 100.0% 112 100.0% 4 189 100.0%

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-18 Change in Number of Bidders: Current Award Compared with Last Time Contract Was Awarded, by Service Type (Excluding Contracts That Had Only One Bid in Previous Cycle) Change in No. of Bidders Bus Percent DR Percent Other Total Contracts Percent Decrease 3+ 3 4.6% 4 4.8% 0 7 4.7% Decrease 1–2 15 23.1% 31 37.3% 1 47 31.3% No change 27 41.5% 34 41.0% 0 61 40.7% Increase 1–2 18 27.7% 11 13.3% 1 30 20.0% Increase 3+ 2 3.1% 3 3.6% 0 5 3.3% Total Responding 65 100.0% 83 100.0% 2 150 100.0% TABLE C-19 Average Annual Contract Dollar Amount Contract Amount (Millions) Bus Percent DR Percent Other Total Contracts Percent $0.1 and under 8 8.4% 23 15.1% 0 31 12.2% $0.1–$0.5 24 25.3% 38 25.0% 0 62 24.4% $0.5–$1.0 16 16.8% 20 13.2% 4 40 15.7% $1.0–$3.0 22 23.2% 40 26.3% 1 63 24.8% $3.0–$5.0 7 7.4% 15 9.9% 0 22 8.7% Over $5.0 18 18.9% 16 10.5% 2 36 14.2% Total Responding 95 100.0% 152 100.0% 7 254 100.0%

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-20 Total Years Initial Term of Award Will Be in Effect Years Bus Percent DR Percent Other Total Contracts Percent 1 13 14.6% 36 22.5% 2 51 19.9% 2 6 6.7% 21 13.1% 1 28 10.9% 3 52 58.4% 63 39.4% 1 116 45.3% 4 3 3.4% 8 5.0% 0 11 4.3% 5 13 14.6% 30 18.8% 3 46 18.0% Over 5 2 2.2% 2 1.3% 0 4 1.6% Total Responding 89 100.0% 160 100.0% 9 256 100.0% TABLE C-21 Does contract have an option to extend terms and for how long? Years in Option Bus Percent DR Percent Other Total Contracts Percent 1 4 4.1% 8 4.7% 0 12 4.3% 2 40 40.8% 62 36.5% 0 102 36.8% 3 9 9.2% 16 9.4% 1 26 9.4% 4+ 7 7.1% 13 7.6% 0 20 7.2% Unspecified 6 6.1% 11 6.5% 2 19 6.9% No Option 32 32.7% 60 35.3% 6 98 35.4% Total Responding 98 100.0% 170 100.0% 9 277 100.0% TABLE C-2 2 What is the payment basis for this contract? Payment Basis Sole Factor Partial Factor Sole or Partial Percent Cost+Fixed Fee 55 11 66 25.5% Revenue Miles 13 20 33 12.7% Revenue Hours 52 36 88 34.0% Vehicle Miles 7 5 12 4.6% Vehicle Hours 33 9 42 16.2% Passengers 25 4 29 11.2% Service Zones 1 2 3 1.2% Fixed Fee 9 23 32 12.4% Trips 7 7 14 5.4% Total Responding 202 117 259 100.0%

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-23 Payment Basis by Service Type   Bus DR Payment Basis Summarized Sole Partial Sole/Part Percent Sole Partial Sole/Part Percent Cost+Fixed Fee 27 1 28 29.2% 24 10 34 21.8% Fixed 8 10 18 18.8% 1 12 13 8.3% Hours 34 16 50 52.1% 50 28 78 50.0% Miles 8 10 18 18.8% 12 14 26 16.7% Passengers 0 0 0 0.0% 25 3 28 17.9% Other 1 0 1 1.0% 7 9 16 10.3% Total Responding 78 37 96 100.0% 119 76 156 100.0% TABLE C-24 How does your agency treat fare revenues under this contract? Treatment of Fares Bus Percent DR Percent Others Total Contracts Percent Direct offset 60 64.5% 121 77.6% 4 185 72.3% Kept by agency 25 26.9% 17 10.9% 2 44 17.2% Kept by contractor 5 5.4% 12 7.7% 0 17 6.6% Other 3 3.2% 6 3.8% 1 10 3.9% Total Responding 93 100.0% 156 100.0% 7 256 100.0% TABLE C-25 What contractor performance provisions does this contract have? Provision Bus Percent DR Percent Others Total Contracts Percent Liquidated damages 45 45.9% 61 35.9% 1 107 38.6% Incentives 25 25.5% 45 26.5% 3 73 26.4% Penalties 43 43.9% 72 42.4% 4 119 43.0% Total Responding 98   170   9 277  

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Contracting for Bus and Demand-Responsive Transit Services: A Survey of U.S. Practice and Experience TABLE C-26 How many revenue vehicles are provided under this contract and who provides them? Source of Vehicles Bus Percent DR Percent Others Total Contracts Percent By agency 69 72.6% 72 48.3% 5 146 58.2% By contractor 20 21.1% 57 38.3% 1 78 31.1% Mixed 6 6.3% 20 13.4% 1 27 10.8% Total Responding 95 100.0% 149 100.0% 7 251 100.0% TABLE C-27 What equipment or facilities does the contractor provide for this contract? Equipment/Facilities Provided by Contractor Bus Percent DR Percent Others Total Contracts Percent Bus storage facilities 53 71.6% 107 78.7% 1 161 75.2% Maintenance facilities 49 66.2% 100 73.5% 1 150 70.1% Maintenance equipment 49 66.2% 94 69.1% 2 145 67.8% Nonrevenue vehicles 41 55.4% 78 57.4% 0 119 55.6% Schedule hard/software 28 37.8% 62 45.6% 2 92 43.0% Other 7 9.5% 12 8.8% 2 21 9.8% Total Responding 74   136   4 214   TABLE C-28 What services does the contractor provide for this contract? Services Provided by Contractor DR Contracts Percent Dispatch 140 92.1% Reservations 110 72.4% Call taking 107 70.4% Routing 105 69.1% Eligibility 31 20.4% Other 30 19.7% Total Responding 152