TABLE D-3 Question 2: Does your agency have a specific unit to monitor the performance of contracted services? If “Yes,” then how many employees does this unit employ?

Special Monitoring Unit

Number

Percent

Average No. of Employees

Yes

91

63%

4.2

No

53

37%

0

Total responding

144

100%

 

TABLE D-4 Question 3: Do you monitor overhead costs for contracted services? If so, please check off the areas that you monitor.

Areas Monitored for Overhead Cost

Responding Systems

Contract administration

52

National Transit Database reporting

51

Vehicle inspection

50

Maintenance

49

Driver instruction

36

Cash counting

35

Operations management

31

Internal audit

28

Dispatch

26

Liability

25

Street supervision

23

Accounts payable

19

Workers compensation

18

Depreciation

11

Human resources

11

Other

11

Total responding

144



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