Neisser, U. 1976. Cognition and Reality. San Francisco, Calif.: W.H. Freeman and Co.

Nielsen, J. 1994. “Heuristic evaluation.” Usability Inspection Methods. J. Nielsen and R.L. Mack, eds. New York: John Wiley & Sons.

Nielsen, J., and R. Molich. 1990. “Heuristic evaluation of user interfaces.” Proceedings of ACM CHI ’90 Conference on Human Factors in Computing Systems.

Norman, D.A. 1998. The Invisible Computer. Cambridge, Mass.: MIT Press.

Roth, S.F., M.C. Chuah, S. Kerpedjiev, J.A. Kolojejchick, and P. Lucas. 1997. “Towards an information visualization workspace: Combining multiple means of expression.” Human-Computer Interaction Journal 12(1 and 2):131-185.

Sarter, N.D., and D. Woods. 1995. “How in the world did I ever get into that mode? Mode error and awareness in supervisory control.” Human Factors (37) 5-19.

Schneider, Fred B. 1993. “What good are models and what models are good.” Distributed Systems, S. Mullender, ed. Reading, Mass.: Addison-Wesley.

Thibodeau, Patrick. 2000. “‘Huge’ privacy questions loom as wireless use grows.” Computerworld, December 18.

Tognazzini, Bruce. 1992. Tog on Interface. Reading, Mass.: Addison-Wesley.

Wiener, Earl L., and Renwick E. Curry. 1980. “Flight-deck automation: Promises and problems.” Ergonomics 23(10):995-1011.


Card, S.K., T.P. Moran, and A. Newell. 1980. “Computer text-editing: An information processing analysis of a routine cognitive skill.” Cognitive Psychology 12:32-74.

Card, S.K., T.P. Moran, and A. Newell. 1983. The Psychology of Human-Computer Interaction. Hillsdale, N.J.: Lawrence Erlbaum Associates.

Fowler, M., and K. Scott. 1997. UML Distilled: Applying the Standard Object Modeling Language. Reading, Mass.: Addison-Wesley.

Gray, W.D., B.E. John, and M.E. Atwood. 1993. “Project Ernestine: Validating a GOMS Analysis for Predicting and Explaining Real-World Task Performance.” Human-Computer Interaction 8(3):237-309.

Kieras, D., and P.G. Polson. 1985. “An approach to the formal analysis of user complexity.” International Journal of Man-Machine Studies 22:365-394.

Minsky, M. 1974. “A framework for representing knowledge.” MIT-AI Laboratory Memo 306. (Shorter version in Readings in Cognitive Science, Allan Collins and Edward E. Smith, eds., San Mateo, Calif.: Morgan-Kaufmann, 1992.)

Perrow, C. 1984. Normal Accidents: Living with High-Risk Technology. New York: Basic Books.

Schank, R., and R. Abelson, 1977. Scripts, Plans, Goals and Understanding. Hillsdale, N.J.: Erlbaum Associates.

The National Academies | 500 Fifth St. N.W. | Washington, D.C. 20001
Copyright © National Academy of Sciences. All rights reserved.
Terms of Use and Privacy Statement