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Bibliography Allen, T. (1977). Managing the Flow of Technology. Cambridge, Mass.: spondent selection for Internet research. Journal of the Market Research MIT Press. Society 41(4):387-395. American Society for Testing and Materials. (1987). ASTM Standards on Brager, G., Heerwagen, J., Bauman, F., Huizenga, C., Powell, K., Ruland, Computerized Systems. West Conshohocken, Pa. A., and Ring, E. (2000). Team Spaces and Collaboration: Links to the American Society for Testing and Materials. (1999). ASTM Standards on Environment. Berkeley: University of California, Center for the Built Building Economics. West Conshohocken, Pa. Environment. American Society for Testing and Materials. (2000). ASTM Standards on Brand, S. (1994). How Buildings Learn, What Happens After They’re Built. Whole Building Functionality and Serviceability. West Conshohocken, New York: Penguin Books. Pa. Brill, M., and Weidemann, S. (1999). Workshop presented at the Amiel, M.S., and Vischer, J.C. (1997). Space Design and Management for Alt.Office99 Conference. San Francisco, Calif. Place Making—Proceedings of the 28th Annual Conference of the Brill, M., Margulis, S.M., and Konar, E. (1985). Using Office Design to Environmental Design Resarch Association. Edmond, Okla. Increase Productivity (2 vols.). Buffalo, N.Y.: BOSTI and Ang, G., et al. (2001). A Systematic Approach to Define Client Expectation Westinghouse Furniture Systems. to Total Building Performance During the Pre-Design Stage. Proceed- Burns, P. (Ed.). SAM—Strategic Asset Management Newsletter, Salisbury, ings of the CIB 2001 Triennial Congress. Rotterdam, Holland. South Australia: AMQ International. Argyris, C. (1992). On Organizational Learning. Cambridge, Mass.: Business Week (1996). The new workplace. April 29, pp.107-117. Blackwell, Business. Cameron, I., and Duckworth, S. (1995). Decision Support. Industrial Devel- Argyris, C. (1992). Teaching smart people how to learn. In Argyris, C., opment Research Foundation. (Ed.) On Organizational Learning. Cambridge, Mass.: Blackwell Busi- Campbell, D.T. (1999). Social Experimentation. Sage Publications. ness. pp. 84-100. Center for Environmental Design Research (Center for the Built Environ- Argyris, C., and Schon, D. (1978). Organizational Learning. Reading, ment). (1996). Vital Signs. Berkeley: University of California. Mass.: Addison-Wesley. www.cbe.berkeley.edu. Aronoff, S., and Kaplan, A. (1995). Total Workplace Performance: Center for Universal Design. (1997). The Principles of Universal Design Rethinking the Office Environment. Ottawa: WDL Publications. (Version 2.0). Raleigh, N.C.: North Carolina State University. Babbie, E. (1990). Survey Research Methods. Belmont, Calif.: Wadsworth. Centre scientifique et technique du bâtiment (1990). Améliorer Baird, G., Gray, J., Isaacs, N., Kernohan, D., and McIndoe, G. (1996). Build- l’architecture et la vie quotidienne dans les bâtiments publics Paris: ing Evaluation Techniques, Wellington, New Zealand: McGraw-Hill. Plan construction et architecture. Ministère des équipements, du Bainbridge, W. (1999). Cyberspace: Sociology’s natural domain. Contem- logement, des transports et de l’espace. porary Sociology 28(6):664-667. CIB (1996). A Model Post-Construction Liability and Insurance System, Bakens, W. (2001). Thematic Network PeBBu—Performance Based Build- CIB Publication 192. Prepared under the supervision of CIB W087. ing—Revised Workplan, Rotterdam: CIB. Cohen, R., Bordass, W., and Leaman, A. (1996). Probe: A Method of Inves- Balaram, S. (2001). Universal design and the majority world. In: Preiser, tigation. Harrogate, U.K.: CIBSE-ASHRAE Joint National Conference. W.F.E., and Ostroff, E. (Eds.) Universal Design Handbook. New York: Cooper, C. (1973). Comparison Between Architects’ Intentions and Resi- McGraw-Hill. dents’ Reactions, Saint Francis Place San Francisco. Berkeley, Calif.: Basi, R. (1999). WWW response rates to socio-demographic items. Journal Center for Environmental Structure. of the Market Research Society 41 (4):397-401. Consumer Reports. (2000). Rating the Raters, August 31. Becker, F., and Steele, F. (1995). Workplace by Design: Mapping the High Corry, S. (2001). Post-occupancy evaluation and universal design. In: Performance Workscape. San Francisco, Calif.: Jossey-Bass. Preiser, W.F.E., and Ostroff, E. (Eds.) Universal Design Handbook. Bordass, W., and Leaman, A. (1997). Future buildings and their services: New York: McGraw-Hill. Strategic considerations for designers and clients. Building Research Cotts, D.G., and Lee, M. (1992). The Facility Management Handbook. New and Information 25(4):190-195. York: AMACOM, a division of American Management Association. Bourdeau, Luc (Ed.) (1999). Agenda 21 on Sustainable Construction, CIB Davis, G., and Altman, I. (1996) Territories at the Work-Place: Theory into Report Publication 237. Rotterdam, Holland. Design Guidelines, in Man-Environment Systems, Volume 6-1, 46-53. Bradley, N. (1999). Sampling for Internet surveys: An examination of re- Also published, with minor changes, in Korosec-Serfati, P. (Ed.) 126

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