tives from other intellectual disciplines and from the people who use the end results, that is, the goods, services, and systems that are deployed.11 The incorporation of a “social, economic, and workforce” component to the NSF’s 1999 Information Technology Research initiative similarly reflects this new emphasis. CSTB’s 1997 report Fostering Research on the Economic and Social Impacts of Information Technology12 explores the rich research literature on social, organizational, and economic dimensions of IT use and highlights a number of important research areas.
Some specific organizational and socioeconomic research topics identified by this committee as having particular importance for e-government—research that naturally complements technology capability development—include the following:
Understanding the social and economic implications of e-government. Where and how is IT applied in government? How can we assess the extent to which it enables improved and new government services, operations, and interactions with citizens? The goal of this research would be to understand general principles rather than to evaluate specific government agencies and operations.
Understanding how to use e-government strategically as part of overall government service delivery. Research could help shed light on how specific technology capabilities relate to a broader strategy for how people interact with government.