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References Social Security Administration. Office of Management and Administra- tion. Architectural Goals and Constraints Recommended for SSA Process Planning. Baltimore, Md., 1978. 2. Social Security Administration, Office of Advanced Systems. Recommended Design Concept for the Future SSA Process. Baltimore, Md., 1977. 3. Social Security Administration, Office of Advanced Systems. Master Plan for the Development of the Future SSA Process. Baltimore, Md., . . 1975. Gulick, Luther, Notes on The Theory of Organization. A memorandum prepared as member of the President's Committee on Administration Management. December, 1936. Published in Papers on the Science of Administration, edited by L. Gulick and L. Urwick. Clifton, N.J., Augustus M. Kelly, 1973. 5. Social Security Administration, Office of Advanced Systems. Summary of The GAS Human Factors Program. Baltimore, Md., 1977. 38