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Below are the first 10 and last 10 pages of uncorrected machine-read text (when available) of this chapter, followed by the top 30 algorithmically extracted key phrases from the chapter as a whole.
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OCR for page R1
Second Review of a New
Data Management
System for the Social
Security Aciministration
A Report to the
Social Security Administration
Department of Health' Education and Welfare
by the
Pane! on Social Security Administration
Data Management System
Board on Telecommunications Computer
Applications
Assembly of Engineering
National Research Council
NATIONAL ACADEMY OF SCIENCES
Washington, D.C. 1979
OCR for page R2
NOTICE
The project that is the subject of this report was approved by the
Governing Board of the National Research Council, whose members are
drawn from the Councils of the National Academy of Sciences, the
National Academy of Engineering, and the Institute of Medicine. The
members of the committee responsible for the report were chosen for
their special competences and with regard for appropriate balance.
This report has been reviewed by a group other than the authors
according to procedures approved by a Report Review Committee consisting
of members of the National Academy of Sciences, the National Academy of
Engineering, and the Institute of Medicine.
This report represents work under Contract 600-78-0050
between the National Academy of Sciences and the Social
Security Administration.
Copies of this publication are available, under accession number
NRC/TELECOM/79/1, from
National Technical Information Service
Department of Commerce
5825 Port Royal Road
Springfield, Virginia 22161
Printed in the United States of America
ii
OCR for page R3
Preface
This report is the second in a continuing review of the planning being
done by the Social Security Administration (SSA) to develop a new data
management system to support its service delivery process. The review
was undertaken at the request of the Social Security Administration,
and follows by one year a review by a similar panel of the Board
on Telecommunications-Computer Applications, National Research Council.
That panelts report, Review of a New Data Management System for the
Social Security Administration, published in 1978, examined the planning
done by the SSA through 1977 and discussed such technical issues as data
base design. This second report reviews the planning done through 1978
and deals with issues that have more of a management and planning
orientation. For each review, the panel consisted of 12 members, 8 of
whom participated in both reviews.
The second panel was asked to assist the Social Security
Administration by examining such aspects of the agency's effort as:
privacy and security, project control, and the development of plans
for system design and for system transition. During 1978, the members
review-cd the effort with the SSA staff at six panel meetings and
numerous subpanel meetings.
The report begins with an introduction and summary of the panel's
principal findings and recommendations. Chapter II provides the back-
ground about the subject, delineates the dimensions of the SSAts data
management problem, summarizes the major conclusions of the panel's
first review, and describes the federal government's policies for
acquiring large computer systems. Chapter III concerns the SSA's
strategy for acquiring its new system and its need for project manage-
ment planning. Chapter IV develops in some detail the options available
to the SSA as it plans for the transition from the present process to a
future one. Chapter V concentrates on the importance of incorporating
privacy and security safeguards in the new system. Finally, in Chapter
VI the panel discusses some significant human factors issues.
The panel has benefited greatly from open, frank, and informative
discussions with officials and staff of the SSA. Appreciation is
expressed, in particular, to Stanford Ross, Commissioner of Social
Security, Don Wortman, Acting Commissioner during part of the review,
and Robert B. Bynum, the Associate Commissioner for Program Operations
during the period of the review, as well as to Ray Lannon, the Director
iii
OCR for page R4
of the Office of Advanced Systems, and to Renny DiPentima, the Project
Officer. The panel is grateful to them and their associates for guiding
the panel toward an understanding of the nation's social security process
and for their receptivity to new ideas and alternative approaches.
Several members of the panel called on colleagues for contributions
to this review. The panel is indebted, accordingly, to the following:
Bob Cant of MCI Telecommunications Corp., Neil Lamb of the National
Aeronautics and Space Administration, Richard Matteis of Citibank, and
Richard Snowden of the American Telephone and Telegraph Company. While
the panel acknowledges the valuable contributions of these people in its
review, the conclusions and recommendations presented in this report are
its own.
1V
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Members, Pane! on Social Security
Administration Data Management System
Louis T. Rader (Chairman)
Professor of Electrical Engineering and Business Administration
University of Virginia
J. C. R. Licklider (Deputy Chairman)
Professor of Electrical Engineering and Computer Science
Massachusetts Institute of Technology
Ted E. Climis
Vice President, Development, General Products Division
IBM Corporation
Lee L. Davenport*
Vice President-Chief Scientist
General Telephone & Electronics Corporation
Jerome I. Elkind
Vice President, Advanced Systems Development
Xerox Corporation
-
Stuart J. Evans
Director of Procurement
National Aeronautics and Space Administration
John C. Gibson
Secretary/Director of Education
Hartford Insurance Group
V. E. Herzfeld
Vice President,
Sperry-Univac
Business Planning and Development
Billy B. Oliver
Vice President, Engineering Planning
American Telephone & Telegraph Company
*ex officio as Chairman, Board on Telecommunications-Computer
Applications
v
OCR for page R6
Bert C. Roberts, Jr.
Senior Vice President, Corporate Planning & Development
MCI Telecommunications Corporation
Willis H. Ware
Corporate Research Staff
Rand Corporation
Robert B. White
Executive Vice President
Citibank
Staff:
Frank M. Snyder, Staff Director
R. V. Mrozinski, Deputy Staff Director
Clara E. Robertson, Administrative Secretary
vi
OCR for page R7
Members, Board on Telecommunications-
Computer Applications
Lee L. Davenport (Chairman)
Vice President-Chief Scientist
General Telephone ~ Electronics Corporation
Louis T. Rader (Deputy Chairman)
Professor of Electrical Engineering and Business Administration
University of Virginia
Ted E. Climis
Vice President, General Products Division
IBM Corporation
Martin Cooper
Vice President-General Manager
Motorola. Inc.
Robert R. Everett
President
The Mitre Corporation
J. C. R. Licklider
Professor of Electrical Engineering and Computer Science
Massachusetts Institute of Technology
Robert D. Maurer
Manager, Special Projects
Corning &lass Works R & D Laboratories
Lawrence G. Roberts
Chairman of the Board
Telenet Communications Corporation
Tan M. Ross
President
Bell Telephone Laboratories
Joseph E. Rowe
Vice President, Technology
Harris Corporation
Or. Herbert Sherman
Associate Director for Technology
Center for the Analysis of Health Practices
Harvard School of Public Health
Willis H. Ware
Corporate Research Staff
Rand Corporation
vii
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Staff:
R. V. Mrozinski, Executive Director
Frank M. Snyder, Deputy Executive Director
E. Gaspard-Michel, Administrative Assistant
Gwynne S. Ellsworth, Administrative Secretary
Clara E. Robertson, Administrative Secretary
viii
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Contents
(CHAPTER I: INTRODUCTION AND SUMMARY 1
CHAPTER II: BACKGROUND 5
The Existing System
Planning a Future System
Panel Reviews
Federal Procurement of Major Computer Systems
6
CHAPTER III: SYSTEM ACQUISITION 10
Acquisition Strategy
Planning for Acquisition
The Management Plan
The Project Plan
Project Control
Recommendations
10
11
13
13
14
15
CHAPTER IV: TRANSITION PLANNING 17
The Significance of Transition
Problems of Transition
Framework for Consideration of Transition Problems
Alternative Approaches to Transition
Conversion of the Data Base
Criteria for Evaluating Transition Plans
Conclusions and Recommendations
Transition Guidelines
17
17
18
21
25
27
29
30
CHAPTER V: PRIVACY AND SECURITY 32
CHAPTER VI: HUMAN FACTORS 34
The Needs of Clients
Human Factors in Acquisition
REFERENCES
APPENDIX: TEMPORARY FEDERAL PROCUREMENT REGULATION 47
GLOSSARY
35
36
38
39
44
ix
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