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APPENDIXES ,.~

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APPENDIX A WORK STATEMENT PHASE II In Phase II, the committee will evaluate the technical and technical management environments in which implementation of the Systems Modernization Plan (SMP) and Agency Strategic Plan (ASP) is being, and will be, performed and will recommend the approaches needed to complete the SMP in 1990 and to implement the ASP by the year 2000. The committee will perform the following tasks during Phase II: Assess the Social Security Administration's (SSA's) technical organization and management environment in which the SMP is being implemented. This assessment should embrace the adequacy of the integration management methods being used throughout the project development life cycle, and the adequacy and experience (e.g., number, mix, and skills) of the technical managers and specialists required by the SMP and ASP projects, and it should recommend improvements through which the technical work force may better meet current and future demands. Evaluate SSA's methods for maintaining a modern technical knowledge environment. This evaluation should review the adequacy of the SSA's technology training methods and other upgrades available to its employees from the entry level to senior management. This evaluation should also review the way SSA tracks and disseminates technology trends and should identify the methods and resources needed to develop and maintain a current knowledge of technology within SSA. This task should also help define an effective environment for prototype testing and evaluation of innovative technical systems and procedures. _. Estimate the adequacy of current planning and implementation to introduce methods of assessing the impact of technology on SSA's service recipients and employees. 4. Recommend methods to improve systems integration management at the project, program, operation, and headquarters levels within SSA. 71

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