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The following HTML text is provided to enhance online readability. Many aspects of typography translate only awkwardly to HTML. Please use the page image as the authoritative form to ensure accuracy. Department of Defense. 2001. “Healthcare Quality Initiatives Review Panel (HQIRP) Report.” Online. Available at http://www.tricare.osd.mil/downloads/FinalReport123.pdf [accessed June 26, 2002]. Galvin, R. 2001. The business case for quality. Health Aff (Millwood) 20 (6):57-58. Institute of Medicine. 1990. Medicare: A Strategy for Quality Assurance. Volume I. Washington DC: National Academy Press. ———. 1999a. Ensuring Quality Cancer Care. Washington DC: National Academy Press. ———. 1999b. To Err Is Human: Building a Safer Health System. Washington DC: National Academy Press. ———. 2001. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington DC: National Academy Press. Jencks, S. F., T. Cuerdon, D. R. Burwen, B. Fleming, P. M. Houck, A. E. Kussmaul, D. S. Nilasena, D. L. Ordin, and D. R. Arday. 2000. Quality of medical care delivered to Medicare beneficiaries: A profile at state and national levels. JAMA 284 (13):1670-76. MedPAC. 2002. “Report to Congress: Applying Quality Improvement Standards in Medicare.” Online. Available at http://www.medpac.gov/publications/congressional_reports/jan2002_QualityImprovement.pdf [accessed Oct. 2, 2002]. Miller, R., and H. Luft. 1993. Managed care: past evidence and potential trends. Front Health Serv Manage 9 (3):3-37. Schuster, M. A., E. A. McGlynn, and R. H. Brook. 1998. How good is the quality of health care in the United States? Milbank Q 76 (4):517-63.
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