Total use of the Internet declined, as discussed above. (Instances in which particular ISPs instead saw a rise in traffic levels appear to be attributable to their serving news and other content that were in higher demand on September 11.) The decrease in overall demand is apparent in both the Pew Internet users survey data and in reports of ISPs, including presenters at the workshop.
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3 The User Experience ."
The Internet Under Crisis Conditions: Learning from September 11 . Washington, DC: The National Academies Press,
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