have a combination of technical and archival skills and it will need a larger, highly skilled systems administration and technical support staff. Achieving this shift will require a culture change, as NARA has recognized and reflected in its appointment of a change manager.

A critical aspect of NARA’s new culture will be that IT must be recognized as a “core competence” that must thrive to support digital preservation. NARA management will have to overcome the tendency to look at electronic records as a special problem that can be shunted to an isolated office where only specialists will handle them. NARA will need far more staff who feel equally confident dealing with paper and electronic records and many more specialists with competence in managing and preserving electronic records. The preponderance of training and technical assistance that NARA provides to agencies should also shift its emphasis from paper records to electronic records. Achieving this sort of agency-wide transformation will be difficult.

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