Appendixes



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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Appendixes

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report This page in the original is blank.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Appendix A Documents Reviewed DOCUMENTS REVIEWED FOR THE COMMITTEE’S FIRST FINAL REPORT1 1. Meeting Book. National Academy of Sciences Advisory Committee to the Internal Revenue Service, Initial Orientation, August 27–28, 1990. Internal Revenue Service. 2. Briefing slides. Briefing on IRS Systems Modernization. Bob Albicker, Office Director, Systems Engineering and Integration, and Theodore Gonter, Director, Systems Integration Division, Information Systems Development, Internal Revenue Service. 3. Graphs. Total Staff Requirements for Maintenance and New Development. Walter Hutton, Jr., Assistant Chief Information Officer, Information Systems Modernization, Internal Revenue Service. 4. Briefing chart. Modernization Program Oversight. Mark Cox, Assistant Chief Information Officer, Information Systems Development, Internal Revenue Service. 5. Draft. Internal Revenue Service Tax System Modernization Target Architecture Alternatives Analysis, Executive Summary. September 1989. 6. Draft. The Selected IRS Systems Architecture: A Brief Overview. Internal Revenue Service. July 1990. 7. Global Baseline User Requirements for Information Systems Modernization. Office of Systems Engineering and Integration, Information Systems Development, Internal Revenue Service. July 1989. (Document 7548, 11–89) 8. Telecommunications Policy for 1990–2000. Henry H.Philcox, Chief Information Officer, Internal Revenue Service. April 1990. (Document 7610, 5–90) 1   Documents numbered as received and labeled for committee use. See Computer Science and Telecommunications Board, National Research Council. 1992. Review of the Tax Systems Modernization of the Internal Revenue Service. National Academy Press, Washington, D.C.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 9. Memorandum to Senior Deputy Commissioner. Prospectus—More Effective Ways of Doing Business. Assistant Commissioner, Planning and Research, Internal Revenue Service. June 11, 1990. 10. The Importance of Being Standard or What Have Standards Done for You Lately? Office of Standards and Data Administration, Internal Revenue Service. March 1990. 11A. Draft. Preliminary Design Master Plan/Transition Plan (DMP/Transition Plan I) for the IRS Systems Architecture. The MITRE Corporation. April 1990. 11B. Preliminary Design Master Plan for the Internal Revenue Service Information Systems Modernization Program. The MITRE Corporation. July 1990. (Document 6441, Rev. 5–81 Protected) 12. Draft. Project Management Guide. Internal Revenue Service. July 1988. (Document 7357, 7–88) 13. Systems Modernization FORUM: Focus on Service. Office of the Assistant Chief Information Officer, Information Systems Development, Internal Revenue Service. May 30, 1990. (Publication 1512, 5–90) 14A. Strategic Business Plan Through FY 1991–1995. Assistant Commissioner, Planning, Finance, and Research, Planning Division, Internal Revenue Service. (Document 7382, Rev. 8–89) 14B. Strategic Business Plan Through FY 1996. Assistant Commissioner for Planning and Research, Planning Division, Internal Revenue Service. (Document 7382, Rev. 8–90) 15. Briefing to Henry Philcox, Chief Information Officer. ISPB Project Oversight Process. Planning, Finance & Research and Information Systems Development, Internal Revenue Service. 16. Information Systems Development Management Plan. Henry H.Philcox, Assistant Commissioner, Information Systems Development, Internal Revenue Service. March 1988. (Document 7322, 5–88) 17. IRS Telecommunications Strategy, Transition Field Guide: Executive Summary. Henry H. Philcox, Chief Information Officer, Internal Revenue Service. January 1990. (Document 7642, 8–90) 18. IRS Telecommunications Strategy, Transition Field Guide. Henry H.Philcox, Chief Information Officer, Internal Revenue Service. January 1990. (Document 7641, 8–90) 19A. IRS Systems Architecture Risk Assessment, Executive Summary. Security Risk Analysis Task Force, Internal Revenue Service. September 14, 1990. 19B. IRS Systems Architecture Risk Assessment. Security Risk Analysis Task Force, Internal Revenue Service. September 14, 1990. 20. Planning for the Future. Strategic Management in IRS. Internal Revenue Service. (Document 7452, 10–89) 21A. Information Systems Subset. Fiscal Years 1992–1996. The Strategic Business Plan. Internal Revenue Service.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 21B. Information Systems Subset. Fiscal Years 1992–1996. The Strategic Business Plan: Executive Summary. Internal Revenue Service. 22A. Internal Revenue Service Strategic Plan. Internal Revenue Service. May 1984. (Document 6941, 5–84) 22B. Status Report on the Strategic Initiatives. Assistant Commissioner for Planning and Research, Internal Revenue Service. June 29, 1990. 23. Blueprint for Tax Administration: A Vision for the Future. Internal Revenue Service. July 17, 1990. 24. Information Systems Development Management Plan. Henry H.Philcox, Assistant Commissioner, Information Systems Development, Internal Revenue Service. March 1989. (Publication 1455, 3–89) 25. Annual Business Plan, FY 90. Information Systems Development, Internal Revenue Service. 26. Draft. Design Master Plan-Main Report, Information Systems Modernization Program. The MITRE Corporation. September 1990. (Document 6441, 5–81) 27. IRS Systems Architecture Concepts of Operation for Pipeline Processing. August 1990. 28. Briefing slides. Austin Service Center Presentation. Larry Westfall, Director; Gary Robinson, Chief, Processing Division; Barbara Backaric, Chief, Tax Accounts Division; Byron Knight, Chief, Information Systems Division; Lou Gendron, Site Manager, Document Processing System Development Center, Internal Revenue Service. 29. Briefing charts. Organization of the Internal Revenue Service, Office of the Chief Information Officer, ISPB Project Oversight Process, and Modernization Program Oversight. Internal Revenue Service. 30. Paper and briefing slides. A Vision for the Future. Fred T.Goldberg, Jr., Commissioner of the Internal Revenue Service. 31. Briefing slides. Strategic Planning and Critical Success Factors. Bob Hilgen, Assistant Commissioner for Planning and Research, Planning Division, Internal Revenue Service. 32. Briefing slides. Why TSM? What’s driving it? What triggered it? Mark D.Cox, Assistant Chief Information Officer, Information Systems Development, Internal Revenue Service. 33. Quality Improvement Prototype: Application Package. Austin Service Center, Internal Revenue Service. 1990. 34. Acquisition Reforms Necessary for Success of IRS Tax Systems Modernization Program. Internal Revenue Service. June 5, 1990. 35. Report to the Congress by the Comptroller General. An Analysis of IRS’ Proposed Tax Administration System: Lessons for the Future. General Accounting Office. March 1, 1973. 36. Taxpayer Compliance, Volume I: An Agenda for Research. Jeffrey A.Roth, John T. Scholz, and Ann D.Witte (Editors). University of Pennsylvania Press, Philadelphia, 1989. (Document 7430, 3–89)

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 37. GAO testimony before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. IRS’ Accounts Receivable Inventory. October 18, 1990. 38. Draft of White House Briefing. Cost and Service Benefits of the Tax System Modernization Effort. June 1990. 39. “The Real California Lottery: Your Income Tax.” Engineering & Science, Fall 1990, pp. 3– 11. 40. A Preliminary Analysis of the IRS Tax Administration System. Office of Technology Assessment, U.S. Congress. March 1977. 41. Report to Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives. Tax Systems Modernization: IRS’ Challenge for the 21st Century. General Accounting Office. February 1990. 42. Draft. “Appendix N, Economic Analysis Supporting Results,” in Information Systems Modernization Program Design Master Plan. September 28, 1990. 43. Color photos. Systems Architecture. 44. Revenue Procedure 90–62: Obligations of Participants in the Electronic Filing Program for Form 1040, U.S. Individual Income Tax Return. Internal Revenue Service. December 24, 1990. (Publication 1554, 12–90) 45. IR Manual, Electronic Filing Systems (EFS) District Office Coordinator’s Handbook, “Acceptance to Participate-Individual Returns” (Chapter 400). Internal Revenue Service. February 4, 1991. 46. Draft. Procedures for Electronic Filing of Individual Income Tax Returns (Tax Year 1990). Electronic Filing Systems Office, Internal Revenue Service. October 1, 1990. (Publication 1345, Rev. 7–90) 47. Project Management Guide, Version 1.0. Internal Revenue Service. (Document 7357, Rev. 1–91) 48. Briefing slides. IRS 2000—The Vision. Internal Revenue Service. 49. Briefing slides. Briefing on the IRS Systems Architecture. Information Systems Development, Internal Revenue Service. 50. Briefing slides. Systems Architecture. Internal Revenue Service. 51. Briefing slides. Design Master Plan (DMP). Internal Revenue Service. 52. Briefing slides. IRS Systems Architecture Transition Plan. Internal Revenue Service. 53. Briefing slides. Service Center System Architecture. Internal Revenue Service. 54. Tax Systems Modernization: Status of IRS’s Input Processing Initiative. General Accounting Office. 55. Draft. Preliminary IRS Security Architecture for the Information Systems Modernization Program. The MITRE Corporation. October 26, 1990.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 56. Presentation Notebook. Prepared by the Internal Revenue Service for the April 3–4, 1991, meeting of the “NAS” Advisory Committee to the Internal Revenue Service. 57. AIS Security Management Plan. Internal Revenue Service. September 1990. 58. Project Management Guide, Version 1.0. Internal Revenue Service. (Document 7357, Rev. 1–91) 59. Draft Work System Design Handbook: A Guide for Integrating Technology with Human and Organizational Factors. Assistant Commissioner, Human Resources and Support, Internal Revenue Service. February 1991. (Document 7733, 3–91) 60. Briefing for the National Academy of Sciences on Telecommunications in IRS. John Blank, Director, Telecommunications Division, Information Systems Development, Internal Revenue Service. 61. Briefing slides. Putting a Face on the Future: Human Resources Management in the Internal Revenue Service. Internal Revenue Service. 62. IRS CFO Organization Chart. Internal Revenue Service. 63. IRS Architectural Principles. Director, Systems Integration Division, Internal Revenue Service. May 31, 1991. 64. Briefing slides. National Academy of Sciences June 7, 1991, Meeting on Systems Architecture. Internal Revenue Service. 65. Training 2000. Advanced Instructional Section, Office of Training Program Management, Human Resources Division, Internal Revenue Service and Allen Corporation. November 1989. 66. The Selected IRS Systems Architecture: A Brief Overview [and] Design Master Plan. Internal Revenue Service. May 1991. 67. Statement of David G.Blattner, Chief Operations Officer, Internal Revenue Service, before the Senate Committee on Governmental Affairs. Accounts Receivable. June 25, 1991. 68. Summary statement of Fred T.Goldberg, Jr., Commissioner of Internal Revenue, before the Senate Committee on Governmental Affairs. Tax Systems Modernization. June 25, 1991. 69. Statement of Fred T.Goldberg, Jr., Commissioner of Internal Revenue, before the Subcommittee on Commerce, Consumer, and Monetary Affairs, House Committee on Government Operations. Tax Systems Modernization. July 9, 1991. 70. Statement of Fred T.Goldberg, Jr., Commissioner of Internal Revenue, before the Senate Committee on Governmental Affairs. Tax Systems Modernization. June 25, 1991. 71. Statement of Robert P.Clagett, Chairman of the Committee on Review of the Tax Systems Modernization of the Internal Revenue Service, National Research Council, before the Commerce, Consumer, and Monetary Affairs Subcommittee, Committee on Government Operations, U.S. House of Representatives. System Modernization Issues and an Update on the National Research Council’s Study of Tax Systems Modernization for the Internal Revenue Service. July 9, 1991.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 72. GAO briefing report to the chairman, Committee on Governmental Affairs, U.S. Senate. Tax Systems Modernization: An Assessment of IRS’ Design Master Plan. General Accounting Office. June 1991. 73. Telecommunications Policy for 1990–2000. Henry H.Philcox, Chief Information Officer, Internal Revenue Service. April 1990. (Document 7610, 5–90) 74. Draft. Telecommunications Tactical Plan (Revised July 31, 1991). Internal Revenue Service. 75. Draft. The ISD Quality Measures Handbook (Draft). Internal Revenue Service. August 16, 1991. 76. Tax Systems Modernization: Some Early Observations on Its Progress. Sixth Report by the Committee on Government Operations. November 26, 1991. 77. Internal Revenue Service Network Management Architecture: Final Report. SETA Corp. October 1991. 78. Section C of the Treasury Communications System (TCS) Request for Proposal (RFP). United States Customs Service. February 21, 1992. 79. Final Minutes. Information Systems Policy Board Meeting June 13, 1991. Internal Revenue Service. September 17, 1991. 80. Final Minutes. Information Systems Policy Board Meeting August 23, 1991. Internal Revenue Service. January 3, 1992. 81. Final Minutes. Information Systems Policy Board Meeting October 31, 1991. Internal Revenue Service. October 1991. 82. Draft Minutes. Information Systems Policy Board Meeting January 14, 1992. Internal Revenue Service. February 11, 1992. 83. AUR Certification Plan of the Project Management Division, Internal Revenue Service. Internal Revenue Service. September 6, 1991. 84. The Selected IRS Systems Architecture: A Brief Overview [and] Design Master Plan. Internal Revenue Service. March 1992. (Publication 1572, Rev. 3–92) 85. Privacy Project: Phase I.0 Report. Assistant Commissioner, Information Systems Management, Systems Management Division, Information Systems Risk Management Branch, Internal Revenue Service. April 1991. 86. Privacy Project: Phase II.0 Report. Assistant Commissioner, Information Systems Management, Systems Management Division, Information Systems Risk Management Branch, Internal Revenue Service. September 1991. 87. Draft. Privacy Project: Phase III.2 Report. Assistant Commissioner, Information Systems Management, Systems Management Division, Information Systems Risk Management Branch, Internal Revenue Service. June 1992. 88. Standards-Based Architecture: Workstation Application Profile. Internal Revenue Service. December 31, 1991.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report DOCUMENTS OF THE INTERNAL REVENUE SERVICE RECEIVED SINCE DECEMBER 1993 89. “Selection of Customer Service Prototype Sites for FY94,” an internal use memorandum dated July 12, 1993, from Program Manager for Tax Systems Modernization to Deputy Commissioner. 90. “Architects Office Implementation,” an internal use memorandum dated July 1993 from Chief Information Officer to ISD and ISM Managers. 91. “Integrated Data Retrieval System (IDRS) Privacy and Security Action Plan,” an internal use document with attached memorandum dated August 31, 1993, from Chief Information Officer to Deputy Commissioner. 92. Modernization Executive, Internal Revenue Service. 1993. A Plan for Reinventing the IRS. Publication 1740 (11–93), Internal Revenue Service, Washington, D.C. 93. Office of Internal Communications, Internal Revenue Service. 1993. IRS Transitions, Fall 1993. Document 9156, Internal Revenue Service, Washington, D.C. 94. “Internal Revenue Service Development Methodology: Architecture White Paper (Draft #3),” an internal use document dated November 19, 1993, prepared by the Software Process Definition Working Group. 95. Internal Revenue Service. 1993. Strategic Business Plan FY 1994 and Beyond. Document 7382 (Rev. 9–93), Internal Revenue Service, Washington, D.C. 96. “Briefing Book for the National Academy of Sciences Advisory Committee to the Internal Revenue Service,” an internal use document dated December 9–10, 1993. 97. “Design Master Plan,” an internal use draft document dated September 1993, with attached memorandum dated October 12, 1993, from Director, Systems Integration Division. 98. “Internal Revenue Service Tax Systems Modernization Program, Transitional Architecture,” an internal use draft document dated August 1993. 99. Integrated Support Contract. 1993. TSM Requirements Document (Draft), Integration Support Contract, Fairfax, Va., August. 100. “Compliance 2000: Privacy, Security, and Disclosure (Communique No. 3),” an internal use document dated August 1993, prepared by the Compliance 2000 Policy Board. 101. “Proposal to Review the Internal Revenue Service Privacy and Security Program,” an internal use document dated September 8, 1993, with attached memorandum dated September 13 from Chief Information Officer to Deputy Commissioner. 102. “Executive Briefing Material for Joint Conference on Privacy, Security and Disclosure,” an undated internal use document received via fax dated October 26, 1993. 103. “Systems Architects Office Implementation,” an internal use memorandum dated July 28, 1993, from Chief Information Officer to ISD and ISM Managers. 104. Integration Support Contract. 1993. Tax Systems Modernization (TSM) Security Architecture, Integration Support Contract, Fairfax, Va., September 27.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 105a. Internal Revenue Service. 1993. IRS Manager’s Communications Toolkit, December 1993. Document 9157, Internal Revenue Service, Washington, D.C. 105b. Internal Revenue Service. 1994. IRS Manager’s Communications Toolkit, May 1994. Document 9157, Internal Revenue Service, Washington, D.C. 105c. Internal Revenue Service. 1994. IRS Manager’s Communications Toolkit, June 1994. Document 9157, Internal Revenue Service, Washington, D.C. 106. “Meeting Book for the National Academy of Sciences Advisory Committee to the Internal Revenue Service,” an internal use document dated February 24–25, 1994. 107. “National Information Infrastructure and the National Performance Review,” briefing slides dated February 24, 1994, prepared by Flyzik. 108. “Integrated Case Processing: Overview,” briefing slides dated February 24, 1994, prepared by Andy Meranda. 109. “Document Processing System (DPS): Work Breakdown Structure Presentation,” briefing slides dated February 25, 1994, prepared by Coleta Brueck. 110. “Internal Revenue Service Development Methodology (IRS/DM),” an internal use document dated February 24, 1994, prepared by the Software Process Definition Working Group. 111. “Security Management System, Amendment #6,” an internal use document dated September 29, 1992. 112. Office of Strategic Planning and Communication, Internal Revenue Service. 1993. IRS Transitions. Document 9156 (Rev. 12/93), Internal Revenue Service, Washington, D.C. 113. “Protecting Privacy Guidebook, Version 1.0,” an internal use document dated November 1993, prepared by the Privacy Advocate Staff. 114. Internal Revenue Service. 1993. Integrated System Architecture, Chapter 500, Volume 1 (Parts 1–3). Documents 7996–7998 (9–93), Internal Revenue Service, Washington, D.C. 115. Integrated Support Contract. 1993. Revised SDP (Draft). Integration Support Contract, Fairfax, Va., September 23. 116. Internal Revenue Service. 1993. Information Systems (IS) Program Management Plan (PMP), Version 1.0. Document 9177 (10–93), Internal Revenue Service, Washington, D.C. 117. Internal Revenue Service. 1993. Telecommunications Tactical Plan. Publication 0000 (1– 93), Internal Revenue Service, Washington, D.C., January 29. 118. Tax Systems Modernization (7/91) 9993-V67, an undated, internal use videotape. 119. “IRS’ Tax Systems Modernization: Progress and Prospects,” Hearings before the House Commerce, Consumer, and Monetary Affairs Subcommittee of the Committee on Government Operations, April 28–29, and May 13, 1992. U.S. Government Printing Office, Washington, D.C. 120. “Privacy Project,” undated briefing slides.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 121. “Privacy Project Phase III.3 Report,” an internal use document dated September 1992, prepared by the Assistant Commissioner (Information Systems Management), Systems Management Division, Information Systems Risk Management Branch. 122. “IRS/NTEU Total Quality Organization Partnership,” an internal use memorandum dated January 11, 1993, from Assistant Commissioner (Human Resources and Support) and HR President, NTEU to Regional Commissioners, District and Service Center Directors, NTEU Joint Council, and NTEU Chapter Presidents. 123. Louis Harris & Associates in association with Dr. Alan F.Westin. Harris-Equifax Consumer Privacy Survey 1992, Equifax, Atlanta, Ga. 124. “Readiness Self-Assessment Phase II Report,” an internal use document dated September 30, 1992, prepared by the Chief Financial Officer, Tax Systems Modernization. 125. “Chapter 2, Plan for Human Resource Issues: Initiatives,” an undated, internal use document. 126. “Position Description for Associate System Architect, Information System Development, System Integration Division,” an internal use document dated June 18, 1993. 127. “Human Resources Transformation Activities,” briefing slides dated May 26–27, 1993. 128. “Follow-up to May 19, 1993 Meeting with Deputy Assistant Commissioner,” an internal use memorandum dated May 21, 1993, from Deputy Assistant Commissioner, Information System Development, to NRC Committee. 129. “Response to NRC Letter Report July 30, 1993,” an internal use document dated August 27, 1993, from Chief Information Officer to Commissioner. 130. “Privacy Project Phase I.0 Report: Appendices,” an internal use document dated April 1991, prepared by the Assistant Commissioner (Information Systems Branch), Systems Management Division, Information Systems Risk Management Branch. 131. “Applications Design and Development Management,” briefing slides dated April 18, 1994. 132. Internal Revenue Service. 1993. Project Management Guide Version 2.1. Document 7357 (Rev. 12–93), Internal Revenue Service, Washington, D.C. 133. “Configuration Management,” briefing slides dated April 18, 1994. 134. “Briefing Book for the National Academy of Sciences Advisory Committee to the Internal Revenue Service,” an internal use document dated May 16–17, 1994. 135. Internal Revenue Service. 1994. Business Master Plan, Internal Revenue Service, Fiscal Years 1995–2001. Document 9255 (4/94), Internal Revenue Service, Washington, D.C. 136. Booz-Allen & Hamilton Inc. 1994. (Draft) Risk Assessment Report for the Tax System Modernization Program. Booz-Allen & Hamilton Inc., McLean, Va., January 5. 137. Tax Systems Modernization Program, Internal Revenue Service. 1994. Design Master Plan (Public Edition). Internal Revenue Service, Washington, D.C., January. 138. “Tax Systems Modernization Institute,” undated briefing slides.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 247. Version 1 Infrastructure Security Design, an internal use document dated June 30, 1995, prepared by the Infrastructure Task Group. 248. “Response to NRC Security Concerns,” an internal use document dated July 7, 1995. 249. “Response to Questions from Security Subgroup Chairman, Committee on Continued Review of TSM,” an internal use document dated July 21, 1995. 250. “Infrastructure Task Group,” briefing slides dated June 16, 1995. 251. “Prioritized List of TSM Projects,” briefing slides dated June 23, 1995. 252. Office of Security, Department of the Treasury. 1992. Security Manual. TDP 71–10 (with revisions), Department of the Treasury, Washington, D.C. 253. “Forms Standardization Project Office,” briefing slides dated June 23, 1995, prepared in response to request for 1040 Answer Sheet. 254. Internal Revenue Service. 1994. Telecommunications Tactical Plan (Second Edition). Document 9089 (Rev. 8–94), Internal Revenue Service, Washington, D.C. 255. “Response to NRC Telecommunications Questions,” an internal use document dated July 12, 1995. 256. Booz-Allen & Hamilton Inc. 1995. “Data Sensitivity Analysis Report,” an unpublished internal document prepared for the Internal Revenue Service, dated July 31, 1995. 257. Booz-Allen & Hamilton Inc. 1994. “Risk Assessment Report for the Tax System Modernization Program,” an unpublished internal document prepared for the Internal Revenue Service, dated February 21, 1995. 258. “DPS Critical Program Review,” an internal use document, including memorandum and program review materials, dated January 11, 1995. 259. “IRS Information System Target Security Architecture,” an internal use draft document dated July 27, 1995, prepared by the Tax Systems Modernization Institute. 260. “Information on Electronic Filing and TeleFile Programs,” briefing materials dated August 7, 1995, prepared by Research Division. 261. “IRS Architecture,” briefing slides dated February 14, 1995, prepared by Andy Meranda. 262. “Treasury/IRS Modernization Management Partnership,” an internal use memorandum dated April 10, 1995, from Assistant Secretary (Management) of Treasury and CFO to Deputy Secretary of Treasury. 263. “Computing/Infrastructure,” “Submission Processing,” “Customer Service,” “District Office,” undated briefing materials, prepared by Office of the Modernization Executive. 264. “Standards-Based Architecture: Workstation Application Profile,” an internal use draft document dated December 31, 1991, prepared by the Information Systems Division. 265. “Tax Systems Modernization (TSM) Funding and Hiring Restrictions,” an internal use memorandum dated May 30, 1995, from Associate Commissioner (Designee), Office of the Modernization Executive.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report 266. “Information Systems Development Response to National Research Council Report on Tax Systems Modernization,” an internal use document dated November 20, 1992. 267. “The Roles and Responsibilities of the Associate Commissioner for Modernization,” an internal use document dated December 11, 1995. 268. Internal Revenue Service. 1993. Final Recommendations of the Service Center Organization Study. Document 9111, Internal Revenue Service, Washington, D.C., April. 269. Internal Revenue Service. 1993. Final Recommendations of the District Organization Study. Document 9111-A, Internal Revenue Service, Washington, D.C., April. REPORTS OF THE GENERAL ACCOUNTING OFFICE General Accounting Office. 1988. Internal Revenue Service Issues. GAO/OCG-89–26TR, General Accounting Office, Washington, D.C., November. General Accounting Office. 1990. IRS’ Accounts Receivable Inventory. Statement of Paul L. Posner, Associate Director of Tax Policy and Administration, General Accounting Office, to the Subcommittee on Oversight, House Ways and Means Committee. GAO/T-GGD/91–02, General Accounting Office, Washington, D.C., October 18. General Accounting Office. 1991. Managing IRS: Important Strides Forward Since 1988 But More Needs to Be Done. GAO/GGD-91–74, General Accounting Office, Washington, D.C., April. General Accounting Office. 1991. Collecting Back Taxes: IRS Phone Operators Must Do Better. GAO/IMTEC-91–39, General Accounting Office, Washington, D.C., June. General Accounting Office. 1991. Management Challenges Facing IRS: Statement of Paul L. Posner, Associate Director of Tax Policy and Administration, General Accounting Office, to the Senate Committee on Governmental Affairs. GAO/T-GGD/91–20, General Accounting Office, Washington, D.C., June 25. General Accounting Office. 1991. Tax System Modernization: Further Testing of IRS’ Automated Taxpayer Service Systems Is Needed. GAO/IMTEC-91–42, General Accounting Office, Washington, D.C., June. General Accounting Office. 1992. Tax Administration: Opportunities to Reduce the Burden of Filing and Processing Tax Returns. Statement of Hazel E.Edwards, Associate Director of Tax Policy and Administration, General Accounting Office, to the House Subcommittee on Commerce, Consumer, and Monetary Affairs, Committee on Government Operations. GAO/T-GGD-92–41, General Accounting Office, Washington, D.C., May 13. General Accounting Office. 1993. Tax Systems Modernization: Time Tables for Critical Planning Documents. GAO/AIMD-93–81FS, General Accounting Office, Washington, D.C., September. General Accounting Office. 1994. Tax Policy: Health Insurance Tax Credit Participation Rate Was Low. GAO/GGD-94–99, General Accounting Office, Washington, D.C., April. General Accounting Office. 1994. Tax Gap: Many Actions Taken, But a Cohesive Compliance Strategy Needed. GAO/GGD-94–123, General Accounting Office, Washington, D.C., May.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report General Accounting Office. 1994. Feasibility of a Meter to Capture Business Income. Letter from Jennie S.Stathis to Senators Paul Simon and David Boren. GAO/GGD-94–158R, General Accounting Office, Washington, D.C., June 7. General Accounting Office. 1994. Executive Guide: Improving Mission Performance Through Strategic Information Management and Technology. GAO/AIMD-94–115, General Accounting Office, Washington, D.C., May. General Accounting Office. 1994. Tax Policy: Tax Expenditures Deserve More Scrutiny. GAO/GGD/AIMD-94–122, General Accounting Office, Washington, D.C., June. General Accounting Office. 1994. Tax Administration: Information on IRS’ International Tax Compliance. GAO/GGD-94–96FS, General Accounting Office, Washington, D.C., June. General Accounting Office. 1994. Tax Administration: More Improvement Needed in IRS Correspondence. GAO/GGD-94–118, General Accounting Office, Washington, D.C., June. General Accounting Office. 1994. Financial Audit: Examination of IRS’ Fiscal Year 1993 Financial Statements. GAO/AIMD-94–120, General Accounting Office, Washington, D.C., June. General Accounting Office. 1994. Tax Administration: Analysis of IRS’ Budget Request for Fiscal Year 1995. GAO/GGD-94–129, General Accounting Office, Washington, D.C., June. General Accounting Office. 1994. Tax Administration: Information on IRS Executive Relocations and Travel Matters. GAO/GGD-94–140, General Accounting Office, Washington, D.C., June. General Accounting Office. 1994. IRS: Changes Needed in the Role of Regional Offices. GAO/GGD-94–160, General Accounting Office, Washington, D.C., July. General Accounting Office. 1994. Tax Administration: IRS Can Better Pursue Noncompliant Sole Proprietors. GAO/GGD-94–175, General Accounting Office, Washington, D.C., August. General Accounting Office. 1994. Information on Transfer Pricing. Letter from Natwar Gandhi to Senator Byron L.Dorgan. GAO/GGD-94–206R, General Accounting Office, Washington, D.C., September 15. General Accounting Office. 1994. Tax Administration: Data on the Compliance of Sweatshops. GAO/GGD-94–210FS, General Accounting Office, Washington, D.C., September. General Accounting Office. 1994. Tax Administration: Continuing Problems Affect Otherwise Successful 1994 Filing Season. GAO/GGD-95–5, General Accounting Office, Washington, D.C., October. General Accounting Office. 1994. Tax Administration: IRS Can Strengthen Its Efforts to See That Taxpayers Are Treated Properly. GAO/GGD-95–14, General Accounting Office, Washington, D.C., October. General Accounting Office. 1994. Tax Administration: Earned Income Credit Data on Noncompliance and Illegal Alien Recipients. GAO/GGD-95–27, General Accounting Office, Washington, D.C., October. General Accounting Office. 1994. Tax Administration: IRS Efforts to Improve Forms and Publications. GAO/GGD-95–34, General Accounting Office, Washington, D.C., December.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report General Accounting Office. 1994. Tax Administration: IRS Notices Can Be Improved. GAO/GGD-95–6, General Accounting Office, Washington, D.C., December. General Accounting Office. 1994. Tax Administration: Changes Needed to Reduce Volume and Improve Processing of Undeliverable Mail. GAO/GGD-95–44, General Accounting Office, Washington, D.C., December. General Accounting Office. 1995. Tax Administration: IRS’ Fiscal Year 1996 Budget Request and the 1995 Filing Season. Statement of Jennie S.Stathis, Director, Tax Policy and Administration Issues, General Government Division. GAO/T-GGD-95–77, General Accounting Office, Washington, D.C., February 27. General Accounting Office. 1995. Taxpayer Compliance: Reducing the Income Tax Gap. Statement of Jennie S.Stathis, Director, Tax Policy and Administration Issues, General Government Division. GAO/T-GGD-95–176, General Accounting Office, Washington, D.C., June 6. General Accounting Office. 1995. Earned Income Credit: Noncompliance and Potential Eligibility Revisions. Statement of Lynda D.Willis, Associate Director, Tax Policy and Administration Issues, General Government Division. GAO/T-GGD-95–179, General Accounting Office, Washington, D.C., June 8. General Accounting Office. 1995. Tax-Exempt Organizations: Activities and IRS Oversight. Statement of Natwar M.Gandhi, Associate Director, Tax Policy and Administration Issues, General Government Division. GAO/T-GGD-95–183, General Accounting Office, Washington, D.C., June 13. General Accounting Office. 1995. Tax Administration: IRS’ Partnership Compliance Activities Could Be Improved. GAO/GGD-95–151, General Accounting Office, Washington, D.C., June. General Accounting Office. 1995. Reducing the Tax Gap: Results of a GAO-Sponsored Symposium. GAO/GGD-95–157, General Accounting Office, Washington, D.C., June. General Accounting Office. 1995. Other Income Reporting. Letter from Jennie S.Stathis to the Honorable Margaret Milner Richardson. GAO/GGD-95–199R, General Accounting Office, Washington, D.C., July 19. General Accounting Office. 1995. Tax Systems Modernization: Management and Technical Weaknesses Must Be Corrected If Modernization Is to Succeed. GAO/AIMD-95–156, General Accounting Office, Washington, D.C., July. General Accounting Office. 1995. Financial Audit: Examination of IRS’ Fiscal Year 1994 Financial Statements. GAO/AIMD-95–141, General Accounting Office, Washington, D.C., August. General Accounting Office. 1995. Tax Administration: IRS Could Do More to Verify Taxpayer Identities. GAO/GGD-95–148, General Accounting Office, Washington, D.C., August. General Accounting Office. 1995. Tax Administration: Sole Proprietor Identification Numbers Can Be Improved. GAO/GGD-95–160, General Accounting Office, Washington, D.C., September. General Accounting Office. 1995. Tax Administration: Recurring Issues in Tax Disputes Over Business Expense Deductions. GAO/GGD-95–232, General Accounting Office, Washington, D.C., September. General Accounting Office. 1995. Tax Administration: IRS Faces Challenges in Reorganizing for Customer Service. GAO/GGD-96–3, General Accounting Office, Washington, D.C., October.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report General Accounting Office. 1995. Tax Administration: Audit Trends and Taxes Assessed on Large Corporations. GAO/GGD-96–6, General Accounting Office, Washington, D.C., October. General Accounting Office. 1995. Tax Administration: Electronic Filing Falling Short of Expectations. GAO/GGD-96–12, General Accounting Office, Washington, D.C., October. General Accounting Office. 1995. Tax Administration: Information on IRS’ Taxpayer Compliance Measurement Program. GAO/GGD-96–21, General Accounting Office, Washington, D.C., October. MISCELLANEOUS ARTICLES 1993 Federal Computer Week. 1993. “TSM Institute Management Team Named,” June 28, p. 27. Federal Integrator. 1993. “IRS’ Tax Systems Modernization: Light at the End of the Tunnel or Oncoming Train?,” a Federal Computer Week supplement for systems integrators in government, April. Government Computer News. 1993. “People,” September 20, p. 65. Hatcher Quindlen, Terrey. 1993. “Improved Tax Systems Lead to IRS Staff Cuts,” Government Computer News, May 10, pp. 1 and 73. Hatcher Quindlen, Terrey. 1993. “Plugged-in Taxpayers Are Filing State, Federal Returns Together,” Government Computer News, April 12, pp. 1 and 119. Hatcher Quindlen, Terrey, and Vanessa Jo Grimm. 1993. “IRS Pushes for Electronic Filing by 2001,” Government Computer News, February 15, pp. 1 and 56. Hershey, Jr., Robert D. 1993. “IRS Raises Its Estimate of Tax Cheating,” New York Times, December 28, pp. D1 and D6. Minahan, Tim. 1993. “Great Expectations: How IRS Plans to Cut TSM Costs,” Government Computer News, December 6, p. 14. Minahan, Tim. 1993. “White House Wants New IT Laws,” Government Computer News, October 25, pp. 1 and 66. Radosevich, Lynda. 1993. “States to Plug in EDI,” Computerworld, October 18, pp. 1 and 28. Varon, Elana. 1993. “IRS May Tap Private Vendors for Electronic Tax Processing,” Federal Computer Week, June 28, pp. 1 and 45. MISCELLANEOUS ARTICLES 1994 Anthes, Gary. 1994. “Air Traffic Control System Running Aground,” Computerworld, June 13, p. 32. Anthes, Gary. 1994. “IRS Cracks Down on Fraud,” Computerworld, July 25, p. 28. Anthes, Gary. 1994. “IRS Turns to Imaging to Improve Performance,” Computerworld, April 11, pp. 1 and 26.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Anthes, Gary. 1994. “Panel Cites Flaws in IRS Systems Blueprint,” Computerworld, December 5, p. 86. Barr, Stephen. 1994. “1,300 IRS Workers Accused of Snooping at Tax Returns,” Washington Post, July 19, pp. A1 and A7. Barr, Stephen. 1994. “IRS Vows ‘Zero Tolerance’ for Snooping in Tax Records,” Washington Post, July 20, p. A4. Bass, Brad. 1994. “CDN Extended for Second Time to Cover Delays in New Net Buy,” Federal Computer Week, August 29, p. 8. Crenshaw, Albert B. 1994. “Tackling Her Own Tax Burden: IRS Head Looks to Make the Service More Responsive, Efficient,” Washington Post, April 15, pp. B1 and B3. Crenshaw, Albert B. 1994. “Tax Cheats Beware: The IRS Will Now Audit Lifestyles,” Washington Post, November 6, pp. H1 and H4. Crenshaw, Albert B. 1994. “The IRS Takes a Hit from Refund Scam,” Washington Post, February 13, pp. H1 and H3. Dow Jones News Service. 1994. “IRS Finding More Tax Refund Fraud,” Washington Post, October 12, p. F2. Federal Computer Week. 1994. “Federal Bytes: Timing Is Everything,” November 21, p. 38. Federal Computer Week. 1994. “STATS: Treasury IT Budget Trends,” June 6, p. 50. Forbes ASAP. “The Taxman’s Travails,” August 29, pp. 102–103. Frankel, Michael S. 1994. “The 1994 Army Science Board Recommended Technical Architecture for the Digital Battlefield,” Army Research, Development, and Acquisition Bulletin, November-December 1994, pp. 7–11. Government Computer News. 1994. “Cuts Slow, But Don’t Kill TSM,” November 21, p. 18. Government Computer News. 1994. “Interview: Robert N.Veeder, Taxpayer Privacy Advocate,” September 19, p. 25. Government Computer News. 1994. “IRS Delves into Electronic Signatures,” November 21, p. 18. Government Computer News. 1994. “IRS Has Three Dozen IT Projects Planned for Next Two Years,” July 18, p. 68. Government Computer News. 1994. “IRS Rethinks Its Telecom Plans,” July 11. Government Computer News. 1994. “Veeder Is Approved for IRS Privacy Job,” August 29, p. 12. Grimm, Vanessa Jo. 1994. “Tax Systems Upgrade Is Cut 34% as Hill Makes Good on Threats,” Government Computer News, October 3, pp. 1 and 79. Herman, Tom. 1994. “Tax Report: A Special Summary and Forecast of Federal and State Tax Developments,” Wall Street Journal, August 17, p. A1.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Hershey, Jr., Robert D. 1994. “A Smarter IRS Learns Your Business,” New York Times, May 14, p. A35. Hershey, Jr., Robert D. 1994. “A Tax Lawyer Now Atop the IRS,” New York Times, March 30, pp. D1 and D16. Hershey, Jr., Robert D. 1994. “IRS Finds Fraud Grows as More File by Computer,” New York Times, February 20, pp. A1 and D4. Hershey, Jr., Robert D. 1994. “IRS Staff Is Cited in Snoopings,” New York Times, July 19, pp. D1 and D5. Johnston, David Cay. 1995. “IRS Is Preparing a Tough Audit for Groups of Unwary Taxpayers,” New York Times, July 19, p. A1 and D7. Maglitta, Joseph. 1994. “CIOs Warned to Get Their Shops in Shape,” Computerworld, November 7, p. 20. Masud, Sam. 1994. “Fibre Channel Fires Up at IRS,” Government Computer News, September 19, pp. 51 and 54. Messmer, Ellen. 1994. “IRS Officials Face Predicament Over Implementation of DSS,” Network World, June 20, pp. 15 and 18. Minahan, Tim. 1994. “Congress to Slash IRS Modernization Budget,” Government Computer News, June 27, pp. 1 and 87. Minahan, Tim. 1994. “Cut Tax Fraud or Say Goodbye to Electronic Returns, IRS Told,” Government Computer News, February 21, pp. 3 and 64. Minahan, Tim. 1994. “Gore to Agencies: Deliver Benefits On Line by 1999,” Government Computer News, June 13, pp. 1 and 80. Minahan, Tim. 1994. “His Job Is to Foil the Tax Return Browsers,” Government Computer News, September 19, p. 25. Minahan, Tim. 1994. “IRS Digital Signature Scheme Calls for Both DSS and RSA Verification,” Government Computer News, July 18, pp. 1 and 65. Minahan, Tim. 1994. “IRS Gets Go-ahead for $84 Mil Mainframe Refresher,” Government Computer News, August 8, p. 16. Minahan, Tim. 1994. “IRS Knows Paperless Office Isn’t Just Around the Bend,” Government Computer News, November 21, p. 22. Minahan, Tim. 1994. “IRS Pleads for Full TSM Funding to Stop Fraud, Employee Abuses,” Government Computer News, July 25, pp. 3 and 83. Minahan, Tim. 1994. “IRS Rolls Out Executive Information System,” Government Computer News, June 13, p. 16. Minahan, Tim. 1994. “IRS System Turns Taxpayers’ Scrawls into Neat Images,” Government Computer News, January 10, p. 51.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Minahan, Tim. 1994. “IRS Tries to Give New Life to Electronic Filing Program,” Government Computer News, June 27, p. 87. Minahan, Tim. 1994. “SSA, IRS Relieve Filing Burden,” Government Computer News, August 15, pp. 1 and 96. Minahan, Tim. 1994. “Treasury Sends Procurement Force to School,” Government Computer News, April 4, p. 51. Olsen, Florence. 1994. “CD-R Comes in from the COLD,” Government Computer News, September 19, pp. 43 and 46. Petrillo, Joseph J. 1994. “TMAC Mistakes Provide Lesson in ‘What Not to Do,’” Government Computer News, April 4, pp. 51 and 53. Power, Kevin. 1994. “OMB Reorganization Leaves IT Policy Branch Intact,” Government Computer News, March 21, p. 8. Quittner, Joshua. 1994. “Kevin Mitnick’s Digital Obsession,” TIME, February 27, p. 45. Royko, Mike. 1994. “IRS’ Memo Taxes All Understanding,” Chicago Tribune, May 31, p. 1. Smith, James M. 1994. “SSA Buy First to Use New Performance Metrics,” Government Computer News, June 27, pp. 1 and 85. Varon, Elana. 1994. “Automated Tax System Displaces 1,900 Workers,” Federal Computer Week, August 8, pp. 18 and 20. Varon, Elana. 1994. “Bringing an Outsider’s Perspective to TSM,” Federal Computer Week, March 21, pp. 26 and 32. Varon, Elana. 1994. “Cuts Will Delay New Tax System,” Federal Computer Week, July 11, p. 3. Varon, Elana. 1994. “House Panel Funds NII, Border Control, Fingerprint Systems,” Federal Computer Week, June 20, p. 3. Varon, Elana. 1994. “IRS Cancels $75M Data Net for Service Centers,” Federal Computer Week, November 21, p. 3. Varon, Elana. 1994. “On Guard with IRS’ Privacy Watchdog,” Federal Computer Week, November 14, p. 24. Varon, Elana. 1994. “Raising His IRS Procurement Family: Miller Uses Basic Techniques to Improve Communications,” Federal Computer Week, July 4, pp. 20 and 23. Varon, Elana. 1994. “TDA I Clears Protest Hurdle,” Federal Computer Week, June 20, p. 8. Varon, Elana. 1994. “Telefile to Handle 6 Million Tax Claims,” Federal Computer Week, November 21, p. 20. Varon, Elana. 1994. “Treasury Moves TCS Buy from Customs to IRS,” Federal Computer Week, July 4, p. 4. Varon, Elana. 1994. “TSM Budget Slashed,” Federal Computer Week, September 26, p. 3.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Wall Street Journal. 1994. “IRS Plan to Modernize Systems Is Off Track, Panel Report Finds,” November 22, p. A5. Wall Street Journal. 1994. “Tax Report: A Special Summary and Forecast of Federal and State Tax Developments,” May 4, p. A1. Washington Post. 1994. “Who’s Reading Your Tax Return…,” July 23, p. A20. MISCELLANEOUS ARTICLES 1995 Anthes, Gary H. 1995. “Computers Trip Up Tax Man,” Computerworld, March 27, pp. 1 and 28. Anthes, Gary H. 1995. “Report Raps IS Practices at IRS,” Computerworld, August 7, p. 16. Aviel, David. 1995. “What a Taxing Day!,” Wall Street Journal, April 13, p. A14. Barr, Stephen. 1995. “Cohen Plans Streamlining of Computer Purchasing,” Washington Post, June 21, p. A19. Bass, Brad. 1995. “Computer Security: GAO Takes First Step in Analysis of IT Policies,” Federal Computer Week, September 4, pp. 8 and 10. Caldwell, Bruce. 1995. “A Taxing Challenge,” InformationWeek, January 16, p. 20. Crenshaw, Albert B. 1995. “A Harder Look at Refund Claims: IRS to Check Social Security Numbers in Crackdown on Fraud,” Washington Post, February 9, p. A1. Crenshaw, Albert B. 1995. “Agency Bookkeeping Draws Failing Grade,” Washington Post, August 17, p. A27. Crenshaw, Albert B. 1995. “Electronic Fling Fades: Crackdown Redounds on Paperless Returns,” Washington Post, April 13, p. A29. Crenshaw, Albert B. 1995. “GAO Says Tax Refund Delays May Grow: IRS Anti-fraud Efforts Need More Time to Bear Fruit, Agency Says,” Washington Post, February 28, p. C3. Crenshaw, Albert B. 1995. “IRS to Let 1040EZ Filers Phone It in,” Washington Post, December 6, pp. A1 and A14. Day, Kathleen. 1995. “IRS Drops Winner-Take-All Approach to Contracting,” Washington Post, July 5, pp. D8 and D10. de Borchgrave, Amaud. 1995. “Russian Mobsters Loot U.S. Firms Via Computer,” Washington Times, February 6, pp. A1 and A10. Dorobek, Christopher J. 1995. “GAO Strafes IRS Modernization—Again,” Government Computer News, September 4, p. 6. Dorobek, Christopher J. 1995. “Hill Holds Off on IT Reforms Until Autumn,” Government Computer News, August 21, pp. 1 and 79. Federal Computer Week. 1995. “FEDWIRE: Senate Calls for IRS, TSM Overhaul,” August 14, p. 4.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Goldberg, Carey. 1995. “It’s a Hacker Meeting, So Hide Your Phones,” New York Times, September 3, p. 32. Government Computer News. 1995. “14 Are Honored for Using IT to Improve IRS Operations,” January 9, p. 12. Government Computer News. 1995. “IRS Beefs Up Its Phone Filing System,” July 17, p. 8. Hallerman, David. 1995. “Electronic Road to IRS Can Be Bumpy,” New York Times, March 23, p. C8. Herman, Tom. 1995. “Bankruptcy Judge Fines U.S. Lawyers,” Wall Street Journal, May 8, p. B3. Herman, Tom. 1995. “Tax Report: A Special Summary and Forecast of Federal and State Tax Developments,” Wall Street Journal, July 26, p. A1. Herman, Tom. 1995. “Tax Report: A Special Summary and Forecast of Federal and State Tax Developments,” Wall Street Journal, August 9, p. A1. Hershey, Jr., Robert D. 1995. “GOP Wants IRS to Use Outsiders,” New York Times, September 26, pp. A1 and D8. Jackson, William. 1995. “Statewide Telecom Networks Aid Fed Agencies’ Data Flow,” Government Computer News, August 21, p. 12. Johnston, David Cay. 1995. “End of the IRS Pipeline: Tax Returns of 90s Meet Technology of 60s,” New York Times, April 15, pp. 31 and 34. Johnston, David Cay. 1995. “IRS Scrutiny Forces Delays in Some Refunds,” New York Times, May 30, pp. D1–D2. Johnston, David Cay. 1995. “Privacy Concerning Taxes? Well, Maybe Not in Ohio,” New York Times, March 14, p. D4. Kristof, Kathy M. 1995. “On-Line IRS Checks Databases Against Returns,” Los Angeles Times, February 12, p. D4. Lohse, Deborah. 1995. “Tax Report: A Special Summary and Forecast of Federal and State Tax Developments,” Wall Street Journal, February 22, p. A1. MacDonald, Elizabeth. 1995. “Breakdown at the IRS,” Worth, March, pp. 66–76. Menke, Susan M. 1995. “Kodak Tickles Tingle Table Design to Speed Sorting of Incoming Tax Forms,” Government Computer News, March 6, p. 12. Minahan, Tim. 1995. “All 208 Million Tax Returns Get Electronic Scrutiny on Arrival,” Government Computing News, March 6, p. 1 and 62. Minahan, Tim. 1995. “Her Job Is to Wipe Out Paper Tax Forms,” Government Computer News, April 17, p. 24. Minahan, Tim. 1995. “IRS Asks $1 Billion for TSM, but GAO Says It’s a Bad Risk,” Government Computer News, March 6, p. 62.

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Continued Review of the Tax Systems Modernization of the Internal Revenue Service: Final Report Minahan, Tim. 1995. “IRS Puts the 500 Most Popular Tax Forms on the Internet,” Government Computer News, February 6, p. 12. Moore, John. 1995. “Striking It Rich: Agencies Look for the Payoff in Their BPR Investments,” Federal Computer Week, April 24, pp. 44–47. Novack, Janet. 1995. “No Place to Hide,” Forbes, April 10, p. 58. Olsen, Florence. 1995. “Just One Call Supports It All: Administrative Problems Don’t Distract IRS Agents from the Tax at Hand,” Government Computer News, January 9, pp. 34–35. Power, Kevin. 1995. “GSA Moves IT Policy Offices from IT Service into New Unit,” Government Computer News, August 21, pp. 3 and 81. Smith, Bill. 1995. “Taxing Procedures,” Compuserve Magazine, February, pp. 26–28. Varon, Elana. 1995. “Document Processing System Takes on Re-engineering,” Federal Computer Week, June 5, p. 14. Varon, Elana. 1995. “DOD Wins, Treasury Loses on Hill,” Federal Computer Week, July 31, pp. 1 and 56. Varon, Elana. 1995. “Legality of Tax Return Images Revisited,” Federal Computer Week, March 20, p. 27. Varon, Elana. 1995. “TSM at a Crossroads: System Changes and Cutbacks Possible,” Federal Computer Week, September 4, pp. 1 and 24. Varon, Elana. 1995. “TSM Chief: No Pain, No Gain,” Federal Computer Week, July 3, pp. 22–23. Winkler, Connie. 1995. “Experts Advise Caution in Selecting BPR Tools,” Federal Computer Week, April 24, pp. 48–50.