• Quality of service (2)

    • Physical and intellectual accessibility, support, reliability

    • What is right level for locating support?

  • Clearly defined content/use, resource discovery

    • People are buying the hardware!

    • How can content be found?

    • “It’s the software, stupid!”

Group 2

  • Colleges/universities need to be aligned with new challenges (9)

    • Content courses with embedded new technologies

    • Integrated curriculum for preservice education that connects letters, art, and sciences

    • Close gap between education programs and real-world needs of teachers

  • Curriculum, pedagogy, and technical support must be organically linked (4)

    • The content/concept/pedagogy tied dynamically to technology in teacher’s mind

  • Encourage design/development process that closes gap between teacher/student and developer (2)

  • Work flow efficiency must be built into educational technology— design and acquisition (2)

  • Creation and adoption of common system for sharing, evaluating, and distributing teacher-created materials

Group 3

  • Build case (with business and educator involvement) for risk taking with public money (6)

    • Need evidence/examples/case studies

  • Assessments need to change (2)

    • Crack cycle of textbooks-to-curriculum-to-standardized tests

  • Tipping points (see business case, above):

    • Make education attractive to industry (1)

    • Educators need to believe in vision, i.e., embrace technology, content need, partnership with industry

    • Cost-benefit convincing story

  • Change mindset in education and business (1)

    • Need data, case studies

  • Need leadership—all levels

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