America, AFSCME, AFL-CIO: American Federation of State, County and Municipal Employees (AFSCME). [Online]. Available: http://www.afscme.org/una/snstc.htm [accessed July 30, 2003].
Leatherman S, Berwick D, Iles D, Lewin L, Davidoff F, Nolan T, Bisognano M. 2003. The business case for quality: Case studies and an analysis. Health Affairs 22(2):17–30.
Lesser C, Ginsburg P. 2003. Health Care Cost and Access Problems Intensify. Issue Briefing 63. Washington, DC: Center for Studying Health System Change.
Luther K, Walsh K. 1999. Moving out of the red zone: Addressing staff allocation to improve patient satisfaction. The Joint Commission Journal on Quality Improvement 25(7):363–368.
McClure M, Poulin M, Sovie M, Wandelt M. 2002. Magnet hospitals: Attraction and retention of professional nurses (The Original Study). In: McClure M, Hinshaw A, eds. Magnet Hospitals Revisited. Washington, DC: American Nurses Publishing. P. 124.
Millenson M. 2003. The silence. Health Affairs 22(2):103–112.
Quinn J. 1992. Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry. New York, NY: The Free Press, a division of Macmillan, Inc.
Solovy A. 2003. Most Wired 2003: Hospitals and Health Networks. [Online]. Available: http://www.hospitalconnect.com [accessed July 20, 2003].
Stacey R. 1996. Complexity and Creativity in Organizations. San Francisco, CA: Berrett-Koehler Publishers.
The Henry J. Kaiser Family Foundation. 2002. Trends and Indicators in the Changing Health Care Marketplace—Chartbook. Washington, DC: The Henry J. Kaiser Family Foundation.
The HSM Group. 2002. Acute Care Hospital Survey of RN Vacancy and Turnover Rates. Chicago, IL: American Organization of Nurse Executives.
Weeks W, Waldron J, Foster T, Mills P, Stalhandske E. 2001. The organizational costs of preventable medical errors. The Joint Commission Journal on Quality Improvement 27(10):533–539.