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Keeping Patients Safe: Transforming the Work Environment of Nurses
Ada Sue Hinshaw, Ph.D, R.N., F.A.A.N. (Vice Chair), is Professor and Dean of the School of Nursing at the University of Michigan. She was the first Director of the National Institute of Nursing Research at the National Institutes of Health. Her research interests include (1) professionals who function in bureaucracies, job satisfaction, job stress, anticipated turnover, and patient outcomes; (2) quality of patient caregiving; and (3) instrument development and testing, including measures of patient satisfaction, job satisfaction of nurses, and anticipated turnover of nursing staff. In addition, she has studied the use of ratio measurement techniques in building and testing the nurse and patient measures. Dr. Hinshaw is involved in a number of health policy activities. In addition to the Committee on the Work Environment for Nurses and Patient Safety, she has served on the Institute of Medicine’s (IOM) Nursing Research Panel Parent Committee on Monitoring the Changing Needs for Biomedical and Behavioral Research Personnel. She has also served on a number of national review committees and policy commissions, including the Advisory Council for the Agency for Healthcare Research and Quality. She is past President of the American Academy of Nursing, and a member of the IOM and its Governing Council. Dr. Hinshaw coauthored the first Handbook for Clinical Nursing Research and a text on Magnet Hospitals Revisited: Attraction and Retention of Professional Nurses. She has received numerous honors, awards, and honorary degrees.
Joy Durfee Calkin, R.N., Ph.D., is Professor Emeritus of Nursing, University of Calgary, Canada, and a health care consultant. She practiced pediatric and adult nursing in Canada, the United States, and the United Kingdom and held faculty positions in the former two countries. Dr. Calkin served as President and Chief Executive Officer (CEO) of Extendicare Inc. in Canada and the United States. Her areas of consulting have included workplace design, staffing patterns, development of clinical administrator programs in medicine and nursing, health systems design, operational and productivity analysis, workforce shortages, and performance improvement. Her research interests include the effect of work and structures for work on worker performance and satisfaction. Dr. Calkin served as a member of the Premier’s Commission on Future Health Care for Albertans, the Ontario Minister of Health Task Force on the Nursing Shortage, and the Governor of Florida’s Task Force on Accessibility and Affordability of Long-Term Care. She serves on the Board of the Canadian Stroke Network and a Canadian charitable foundation.
Marilyn P. Chow, D.N.S., R.N., F.A.A.N., is Vice President, Patient Care Services, for the Program Office of Kaiser Permanente. She is also Program Director for The Robert Wood Johnson Executive Nurse Fellows Program. A graduate of the University of California, San Francisco School of Nursing, she has held positions in acute care settings, academia, and