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The following HTML text is provided to enhance online readability. Many aspects of typography translate only awkwardly to HTML. Please use the page image as the authoritative form to ensure accuracy. Pharmaceutical Health and Rational Use of Medicines Committee, Australian Pharmaceutical Advisory Council. 2001. Quality Use of Medicines: A Decade of Research, Development and Service Activity 1991–2001. Canberra: Commonwealth Department of Health and Aged Care. Reason, J., and A. Hobbs. 2003. Managing Maintenance Error: A Practical Guide. Burlington, VT: Ashgate. Sanazaro, P. J., and D. H. Mills. 1991. A Critique of the Use of Generic Screening in Quality Assessment. JAMA 265 (15):1977–1981. Sholtes, P. R., B. L. Joiner, and B. J. Streibel. 2003. Team Handbook, Third Edition. Madison, WI: Oriel. Smith, E. R. 1998. Mental representation and memory. In: D. T. Gilbert, S. T. Fiske, and G. Lindzey, eds. The Handbook of Social Psychology. Boston, MA: McGraw-Hill. Pp. 391–445. Thomas, E. J., S. R. Lipsitz, D. M. Studdert, and T. A. Brennan. 2002. The reliability of medical record review for estimating adverse event rates. Ann Intern Med 136 (11):812–816. Voluntary Hospitals of America. 2000. Consumer Demand for Clinical Quality: The Giant Awakes: VHA’s 2000 Research Series—Volume 3. Irving, TX: Voluntary Hospitals of America, Inc. Wright, L. B. 2002. The Analysis of UK Railway Accidents and Incidents: A Comparison of Their Causal Patterns. Glasgow: University of Strathclyde. Xu, W., P. Hougland, S. Pickard, C. Masheter, G. Petratos, and S. D. Williams. 2003. Detecting Adverse Drug Events Using ICD-9-CM Codes. Arlington, VA: AHRQ Second Annual Patient Safety Research Conference.
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