C-1

Prompt 1 for TOFHLA,

304

C-2

Prompt 10 for TOFHLA,

305

C-3

Article “Swimmer completes Manhattan marathon” used in NALS,

309

C-4

Discrimination article used in NALS,

311

C-5

Korean jet article used in NALS,

313

C-6

Job application used in NALS,

314

C-7

Wage and tax statement used in NALS,

315

C-8

Sales graph used in NALS,

316

C-9

Energy chart used in NALS,

317

C-10

Bus schedule used in NALS,

318

C-11

Bank deposit slip used in NALS,

320

C-12

Peanut butter label used in NALS,

321

C-13

Home equity loan advertisement used in NALS,

322

4-1

Sources of Health Information Reported in a Gallup Poll,

121

4-2

Selected Findings from Sex Matters,

122

4-3

Excerpt from the Introduction to “Language Access: Helping Non-English Speakers Navigate Health and Human Services”,

135

5-1

The National Health Education Standards,

144

6-1

Rules for Redesigning Health-Care Processes,

178

6-2

State Medicaid Managed Care Contracts,

200

6-3

Example of a Consent Form for Participation in Smoking Cessation Study,

216

6-4

Examples of Ongoing Approaches Using Technology-Based Communication Techniques,

218

6-5

Chronic Disease Management Program,

222

6-6

Description of Project Toolbox,

223

6-7

Comments from Respondents to Survey,

227

A-1

First Workshop Hosted by the Committee on Health Literacy,

246

A-2

Second Workshop Hosted by the Committee on Health Literacy,

248

A-3

Third Workshop Hosted by the Committee on Health Literacy,

249