Glasgow RE, Funnell MM, Bonomi AE, Davis C, Beckham V, Wagner EH. 2002. Self-management aspects of the improving chronic illness care breakthrough series: Implementation with diabetes and heart failure teams. Annals of Behavioral Medicine: A Publication of the Society of Behavioral Medicine 24(2):80–87.
IOM (Institute of Medicine). 2003. Priority Areas for National Action: Transforming Health Care Quality. Adams K, Corrigan JM, eds. Washington, DC: National Academy Press.
IOM. 2004. Health Literacy: A Prescription to End Confusion. Nielsen-Bohlman L, Panzer AM, Kindig DA, eds. Washington, DC: National Academy Press.
Lorig KR. 1999. The Chronic Disease Self-Management Workshop Leaders Manual. Stanford, CA: Stanford University.
Lorig KR, Ritter P, Stewart AL, Sobel DS, Brown BW Jr, Bandura A, Gonzalez VM, Laurent DD, Holman HR. 2001. Chronic disease self-management program: 2-year health status and health care utilization outcomes. Medical Care 39(11):1217–1223.
Lorig KR, Sobel DS, Stewart AL, Brown BW Jr, Bandura A, Ritter P, Gonzalez VM, Laurent DD, Holman HR. 1999a. Evidence suggesting that a chronic disease self-management program can improve health status while reducing hospitalization: A randomized trial. Medical Care 37(1):5–14.
Naylor MD, Brooten DA, Campbell RL, Maislin G, McCauley KM, Schwartz JS. 2004. Transitional care of older adults hospitalized with heart failure: A randomized, controlled trial. Journal of the American Geriatrics Society 52(5):675–684.
Norris SL, Engelgau MM, Narayan KM. 2001. Effectiveness of self-management training in type 2 diabetes: A systematic review of randomized controlled trials. Diabetes Care 24 (3):561–587.
OMPRO. 2004. Welcome to OMPRO, a Healthcare Quality Resource. [Online]. Available: http://www.ompro.org/about_ompro/about_index.htm [accessed March 18, 2004].
Piette JD, Weinberger M, McPhee SJ. 2000. The effect of automated calls with telephone nurse follow-up on patient-centered outcomes of diabetes care: A randomized, controlled trial. Medical Care 38(2):218–230.
Schillinger D, Grumbach K, Piette J, Wang F, Osmond D, Daher C, Palacios J, Sullivan GD, Bindman AB. 2002. Association of health literacy with diabetes outcomes. The Journal of the American Medical Association 288(4):475–482.