Summary of the Workshop

OVERVIEW

Toxicogenomics, a burgeoning field that meshes toxicology with genomic technology, may hold the promise of detecting changes in the expression of a person’s genes if he or she is exposed to toxicants. As the technology develops and data become available, it is important to maintain discussion between scientists and the public about the promises and limitations of this new field. The National Academies Committee on Emerging Issues and Data on Environmental Contaminants is engaged in providing a public forum for communication among government, industry, environmental groups, the academic community, and the general public about issues in toxicogenomics. Anticipating the need for effective public communication by agencies and organizations that are conducting or using the results of toxicogenomics research, the committee requested that the National Research Council (NRC) appoint an ad hoc committee to develop and conduct a workshop that would examine the communication of toxicogenomics information to nonexpert audiences (see Statement of Task in Appendix A for more information about the charge to the ad hoc committee). The workshop, titled “Communicating Toxicogenomics Information to Nonexperts,” was held on April 22, 2004. (The agenda is included in Appendix B; committee and speaker biographical information is included in Appendixes C and D.)

The general public, communication experts, and interested government officials were invited to attend, including representatives of the National



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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary Summary of the Workshop OVERVIEW Toxicogenomics, a burgeoning field that meshes toxicology with genomic technology, may hold the promise of detecting changes in the expression of a person’s genes if he or she is exposed to toxicants. As the technology develops and data become available, it is important to maintain discussion between scientists and the public about the promises and limitations of this new field. The National Academies Committee on Emerging Issues and Data on Environmental Contaminants is engaged in providing a public forum for communication among government, industry, environmental groups, the academic community, and the general public about issues in toxicogenomics. Anticipating the need for effective public communication by agencies and organizations that are conducting or using the results of toxicogenomics research, the committee requested that the National Research Council (NRC) appoint an ad hoc committee to develop and conduct a workshop that would examine the communication of toxicogenomics information to nonexpert audiences (see Statement of Task in Appendix A for more information about the charge to the ad hoc committee). The workshop, titled “Communicating Toxicogenomics Information to Nonexperts,” was held on April 22, 2004. (The agenda is included in Appendix B; committee and speaker biographical information is included in Appendixes C and D.) The general public, communication experts, and interested government officials were invited to attend, including representatives of the National

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary Institute of Environmental Health Sciences, the U.S. Environmental Protection Agency, the Food and Drug Administration, and research scientists in industry and nonprofit organizations. The workshop planning committee determined that federal agencies would be interested in framing the concept of toxicogenomics for the public and would recognize the importance of gauging public response to the science, inasmuch as the agencies and other organizations use risk communication for activities as varied as stakeholder meetings at Superfund sites and review of drug advertising. The workshop began with a presentation of the goals of and need for the workshop by Mark Rothstein, University of Louisville, chair of the workshop planning committee. Mr. Rothstein was followed by Robert Griffin, Marquette University, a planning committee member, who introduced the field of risk communication as an element of social science research. William Greenlee, CIIT Centers for Health Research, a planning committee member, then gave a brief overview of what scientists mean by toxicogenomics and of the technologies used in this new field. The remainder of the workshop was organized around two panels, which are described below. The workshop ended with a discussion among all the panelists and a question-and-answer period with the audience. Mr. Rothstein identified four primary goals of the workshop: to discuss the relationship between scientific understanding and public misconceptions about science as it relates to toxicogenomics; to consider ethical, legal, and social issues and their impact on communication about toxicogenomics; to describe the analytic tools needed to understand the public’s perceptions of toxicology and genomics; and to capture the diversity of factors that lead to different perceptions of risk at the individual, group, and societal levels. To the committee’s knowledge, no research has been conducted specifically on communication of toxicogenomics to any audience. Therefore, the ad hoc committee looked to experts in the field of risk communication to consider what communication theories and research on analogous scientific or public-health issues might be applied in the context of toxicogenomics. Dr. Griffin discussed the workshop format and offered background information regarding risk communication. The workshop was designed to help scientists and policy-makers identify those key communication issues that will arise as research in toxicogenomics progresses. Speakers were asked to identify key social, scientific, and communication research that would be especially insightful and would help to address communication-research gaps. Dr. Griffin said that most risk-communication research has been based on individual psychology, which seeks to gain a better understanding of how individual members of the public respond to risk information—for

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary example, by changing their behavior. Much less research has been done on whether social factors affect how individuals and groups access and use risk information. In addition to individual decision-making, toxicogenomics communication can be seen in the contexts of societal decision-making needs. Thus, the workshop was designed to examine the individual aspects (for example, individuals and their responses to risk information) and the less-understood societal aspects (for example, social disparities that result in different access to information by different groups of people) of toxicogenomics communication. The first panel was asked to address individual decision-making as related to toxicogenomics communication (see agenda in Appendix B for more information about the workshop format). Speakers during this session discussed such topics as how a person might perceive issues as they make decisions; individual information needs; psychological factors, including individual variability in perception of risk; misconceptions about the use of traditional toxicologic data; the promise of analyzing personal risk decisions with a “mental models” approach (a method used to assess systematically what kinds of information should be conveyed to the public and then to create messages commensurate with those needs); and the need to frame toxicogenomics for the public. The second panel focused on broader societal factors and toxicogenomics communication, particularly how social and structural forces can affect an individual’s interpretation and use of risk information. Social forces emanate from the divisions that occur in society, such as those based on power, hierarchy, social status (for example, income and education), ethnicity, sex, and kinds of communities inhabited (smaller vs. larger communities). Structural forces are configurations in a community that influence the generation, distribution, and acquisition of information in a social system (Viswanath and Demers 1999). Structural forces in particular can affect the access people have to services, to opportunities, and to information. Speakers discussed the translation of individual risk perception to societal decision-making and inequality issues related to public access to toxicogenomics information. They also discussed their research in such fields as environmental justice and health disparities, the role of the mass media in shaping public perceptions of risk, and the diversity of audiences for science communication. Little information is available on toxicogenomics communication; thus, the workshop was not intended to develop consensus on the issues. However, the workshop was designed to provide useful background information on risk communication that may assist agencies and organizations in effectively communicating toxicogenomics information to the public.

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary Four Risk-Communication Issues Through discussion during both panel sessions, four main issues in risk communication became evident; they are described below. Each of the issues can be evaluated at the individual level or societal level and often at both levels. Not all factors that play a role in communicating toxicogenomics information to the public were discussed in the workshop. Other factors that may play a role in effectively communicating toxicogenomics information include risk perception and control issues (see Figure 1). Sufficiency of information. Broadly speaking, sufficiency of information is the availability of risk-related information that is useful for decision-making. There are societal applications, but sufficiency of information is usually assessed at the individual level, for example, whether a person believes that he or she has enough information to decide how to deal with risks in daily life or believes that he or she has enough information to decide whether to support a public policy related to a risk. Workshop presenters suggested that two questions be considered: What do people already know or believe about toxicogenomics? What will people need to know to make a decision? Major issues identified regarding information sufficiency include uncertainty and common misperceptions about toxicity. Capacity of the individual or society to access and understand information. A person’s capacity to obtain and understand information reflects “one’s perceived ability to perform the information-seeking and processing steps necessary for the outcome one desires” (Griffin et al. 1999). Issues identified regarding the capacity of the individual to obtain and use toxicogenomics information include the ability to deal with probabilistic information. At the societal level, there are important challenges regarding people’s capacity to obtain and understand risk information. Also, there is a need for sensitivity in communicating with culturally and socioeconomically diverse audiences. It is critical to reach disadvantaged groups. Emotional responses to risks. In considering how people might respond emotionally to toxicogenomics information, it is important to take into account such factors as the strength of a person’s beliefs, his or her perception of risk, and his or her comfort with uncertainty. Trust in scientific and government agencies and mass-media organizations that oversee communication channels. Trust is a primary component of effective risk communication. Research on public trust in government agencies has found that trust is easier to destroy than to build.

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary FIGURE 1 Factors that can affect how nonexperts seek, process, and use risk information. A person’s level of trust may vary by topic, source of information, and the channel by which information is received. Furthermore, people probably know less today about the technologies they use than earlier generations knew about the technologies affecting their lives. Increased dependence on poorly understood technology may lead to more uncertainty and more skepticism about government, industry, and other technology sources. Public skepticism about scientific and government institutions is a challenge to risk communication that cannot be ignored by scientists and policy-makers. The ad hoc committee was interested primarily in exploring audience-based approaches to toxicogenomics communications. Dr. Griffin noted that audience-based approaches focus on how the “everyday person, a nonexpert, will encounter information on toxicogenomics, which is highly technical,” and how such approaches might have implications for future decisions about health and behavior. The audience-based approach, Dr. Griffin stated, “is consistent with a recommendation from the National

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary Research Council (NRC 1989) to understand what it’s like to communicate with nonexperts, not just to them.” It will help scientists to understand better what information people think they need for making decisions as opposed to what information scientists think the public should have for making decisions. INTRODUCTION TO TOXICOGENOMICS Genomics has generated extensive data about genetic variation and how genes are expressed. However, these data are not yet well understood. Toxicogenomics seeks to translate those data into an understanding of the underlying biologic systems in organisms, including humans, and the eventual effects of changes in the systems on organisms and their health. Toxicogenomics, as defined by Dr. William Greenlee, is the “application of global gene expression profiling, including DNA microarray technologies and proteomics, to study the relationship between exposure and disease and to understand gene-environment interactions and their impact on human health.” The field of toxicogenomics encompasses a number of technical approaches, including genomics, proteomics (the study of proteins), metabonomics (the study of changes in metabolite concentrations), and transcriptomics (the study of simultaneous changes in gene expression). Scientists hope that toxicogenomics will improve and refine their ability to predict how exposure to environmental agents will affect the people’s health. In addition, toxicogenomics may improve understanding of such processes as reproductive toxicity and nongenotoxic carcinogenesis, which normally require long-term animal studies. Toxicogenomics is a highly complicated science and faces a number of challenges, including its relative infancy as a science, the complexities of analyzing and validating the data, and difficulties in using, sharing, and retrieving the data. Dr. Greenlee cautioned that without an understanding of the underlying biologic processes, there is the possibility of overinterpreting toxicogenomic information—for example, a researcher who sees a profile of a gene without an understanding of what it means to fundamental metabolic processes and cell functioning cannot use this information to determine a probable health outcome. In addition, he noted that as toxicogenomics deals with the complex biologic systems, researchers should be careful not to oversell the technology before its applications are well understood. These challenges make communicating toxicogenomics to the public complicated. The public’s general lack of scientific literacy may make it

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary more difficult for communicators and scientists to design communication strategies. The difficulties of communicating technical information to a nontechnical audience are discussed in further detail in the sections that follow. RISK COMMUNICATION Risk is often conceptualized as the probability that an event will result in an adverse outcome and the perceived severity of that event. The National Research Council (NRC 1989) defined risk communication as “an interactive process of exchange of information and opinion among individuals, groups, and institutions. It involves multiple messages about the nature of risk and other messages, not strictly about risk, that express concerns, opinions, or reactions to risk messages or to legal and institutional arrangements for risk management.” As described by the NRC, the risk-communication process can be “considered successful only to the extent that it, first, improves or increases the base of accurate information that decision-makers use, be they government officials, industry managers, or individual citizens, and, second, satisfies those involved that they are adequately informed within the limits of available knowledge.” Thus, helping officials, managers, and citizens to gain sufficient knowledge to make informed decisions about risk has become a key goal of risk communication. Risk-communication theory deals with aspects of public participation, conflict resolution, risk assessment, and risk management. Effective risk communication is a two-way process involving the participation of and information exchange between the scientist and the nonexpert. The risk-communication process also involves collaboration between technical experts and communication experts to ensure that it truly is an “interactive process of exchange of information and opinion among individuals, groups, and institutions” (NRC 1989). The following pages discuss tools essential to the risk-communication process, including an analysis of the audiences and the roles of the mass media and the public. Understanding the Audience Sharon Dunwoody, University of Wisconsin, noted that scientists routinely ignore the audience in risk-communication campaigns. Dr. Dunwoody discussed the importance of understanding the audience as a

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary prerequisite for effective risk communication. Understanding the audience requires knowledge of a number of crucial paradigms in thought processes and behavioral research, including the various ways in which people approach decision-making and uncertainty. Efforts to understand the audience should probably take into account the various ways in which a given audience will seek and process information. Specifically, some of the different ways of information processing and information seeking were discussed. It is critical for communicators to understand the audience’s information seeking behavior to determine which channels (types of media) are used by the audience and might most effectively be employed to communicate information. In addition, the ways in which people process information they do receive could impact the audience’s attitudes and behaviors. Information-seeking behavior can be defined as actions taken by individuals to obtain information. Information seeking can be characterized as routine and nonroutine. Routine information seeking includes regular activities that attend to messages in the mass media, such as watching the evening news on television every night. Nonroutine information seeking includes behaviors that go beyond ordinary information channels, such as the mass media, to seek additional information, such as going to speak to a doctor. Information seeking may involve heuristic or systematic processing of the information that has been gathered. Heuristic processing is “a limited mode of information processing that requires less cognitive effort and fewer cognitive resources” than systematic processing (Eagly and Chaiken 1993; Griffin et al. 1999); it uses superficial, learned cues to assess the validity of information uncritically. Systematic processing requires “more comprehensive efforts to analyze and understand information” (Griffin et al. 1999); it requires more cognitive effort to assess the value of information critically and to integrate this new information with current knowledge. However, attitudes and behavior developed through systematic processing may be longer-lasting (Eagly and Chaiken 1993). We are constantly bombarded with information. To process information, people usually simplify it or make an educated guess that reduces the time spent in analyzing solutions in situations that they understand poorly. Information-processing is defined as mental operations that a person does with the information he or she obtains, such as attending to it, assessing it, drawing inferences from it, combining it with information already known, and remembering or forgetting parts of it. There are four basic methods of processing information (here combined with related information seeking activity): routine heuristic processing, routine systematic processing, nonroutine heuristic processing, and nonroutine systematic processing. Routine

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary heuristic processing, the most common type, occurs when people superficially process risk messages that they encounter through channels that they use routinely or habitually. In routine systematic processing, people use their habitually accessed channels to get risk information but process it in a more critical manner. Nonroutine heuristic processing goes beyond routine information channels to gather information and to process it uncritically. A person may call someone special, such as a highly trusted expert, to seek advice about a risk. Dr. Dunwoody provided an example: “My doctor tells me to do something. That’s good enough for me. I do it. I’m going to minimize the amount of time I spend analyzing the situation.” In the least common method, nonroutine systematic processing, people go beyond their routine information channels to gather information and process it critically. In that case, a person may contact a physician for a second opinion or seek out various experts who may be able to answer questions and then make his or her own decision after weighing and assessing the evidence and the authorities’ possibly differing views. Using the work of Eagly and Chaiken (1993) and others, Griffin et al. (1999) proposed that three main factors influence the extent to which a person will seek out and process information in a more active way: the desire for information sufficiency, perceived information-gathering capacity, and relevant channel beliefs. Information sufficiency is the amount of information that people believe they need to make informed decisions about a risk. Information seeking and information processing are also moderated by capacity (an individual’s ability to obtain, understand, and use information) and channel beliefs (a person’s everyday beliefs about the channels of information—the belief that one type of media is more biased than another). Perceived information-gathering capacity involves a person’s assessment of his or her ability to gather new information about the risk and evaluate it critically. Relevant channel beliefs are a person’s everyday beliefs about the various channels (media) of communication, such as whether they are biased or contain useful information. For example, people usually favor information that is presented by a particular type of media, such as newspaper, television, or radio. The various ways in which a given audience will seek and process information will reflect the audience’s current beliefs and knowledge about toxicogenomics, cognitive and emotional motivations to overcome information insufficiency, their capacities to seek and process new information, and beliefs about the sources of information and the channels that might be used to gather it. David Ropeik, Harvard Center for Risk Analysis, stated that to generate effective communication strategies that fit the needs of heuristic processors and encourage more systematic information processing, risk communicators

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary are encouraged to present information openly. Communicators should also evaluate an audience’s possible level of emotional responses (such as worry) to an issue when forming a communication strategy. Mr. Ropeik explained that, in “framing” a message about toxicogenomics, communicators should also be aware that a person’s initial learning experience about a topic will probably help to shape later beliefs about it. “Frames” are cognitive structures that people use to help them to make sense of things and events, including the new and unfamiliar. Frames guide people’s choice of what information to pay attention to and emphasize. People often use their understanding of past situations as an initial guide when deciding how to think, behave, or communicate in a new situation. For instance, if a person has an adverse initial experience with a particular technology, such as a specific computer software, it will probably shape all later feelings about that technology, regardless of how it improves. Also, framing can be affected by social forces external to the person—for example, interactions with others and socioeconomic factors. In the case of toxicogenomics, the public may not have any specific knowledge of this technology; however, they may use their previous knowledge of the interaction between the environment, genetics, and toxins to conceptualize an understanding of toxicogenomics data. Various attributes of a person also affect his or her view of a given hazard, including sociocultural and demographic factors, such as sex, age, education, political orientation, income, and ethnicity. Furthermore, a person’s perceptions about whether other relevant people believe that he or she should engage in a particular behavior (subjective norms) can be at least as important a predictor of the behavior as the person’s own thoughts and attitudes about it (Ajzen 1988). In risk communication, it is critical to understand that there is never just one audience; rather, there are a variety of audiences that may receive any communication effort. Kasisomayajula Viswanath, Harvard School of Public Health, stated that “risk communication is a product of interactions among different groups, agencies, and institutions, as well as individuals.” Each group or public may receive or use risk information in different ways and there are different audiences for different media; for example, some people prefer print media, some people use the Internet, and other people rely on television. “There are differences in media use among people,” he said, “as well as in the way they use these media.” For instance, information disseminated in one medium, such as television, may be responded to in different ways by different audiences. To be successful, risk communicators should take into account the variety of audiences that exist for toxicogenomics communication and identify their individual risk-information

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary needs and preferred information channels. The audiences include individuals who receive toxicogenomics information about their health, advocacy groups, and health-care providers, among others. Developing the theme of understanding differences in potential audiences, Deirdre Lawrence,1 of the National Cancer Institute, discussed her research on health disparities and smoking. The National Cancer Institute defines health disparities as “differences in incidence, prevalence, mortality and burden of cancer and related adverse health conditions that exist among specific populations” (NCI 2004). Factors that may influence these population disparities for diseases such as cancer include not only race and ethnicity, but also gender, age, sexual orientation, geographic factors, and other sociocultural identifiers. Health disparities may also affect how different audiences perceive and access risk information. Effective risk-communication strategies must also address other audience concerns, including socioeconomic, educational, and communication disparities, such as the inability to reach some segments of society through specific media. For example, consider the concept of the “digital divide” which refers to the disparate use of the Internet. Research indicates that access to the Internet is not randomly distributed but is closely related to levels of income and education. Communication will be less effective if these concerns are not addressed. Public Participation and Influence of the Media on Public Awareness Public participation is defined as “that part of the decision-making process through which responsible officials become aware of public attitudes by providing ample opportunity for interested and affected parties to communicate their views. Public participation includes providing access to the decision-making process, seeking input from and conducting dialogue with the public, assimilating public viewpoints and preferences, and demonstrating that those viewpoints and preferences have been considered by the decision-making official” (CFR 40 § 25 [2000]). Susanna Hornig Priest, University of South Carolina, commented that not including the public in policy and decisions regarding emerging technologies “can be a risk in itself.” It is essential that the public be involved in the early stages of 1   Opinions and statements included in the workshop summary are solely those of the participant and are not necessarily adopted or endorsed or verified as accurate by the National Cancer Institute.

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary People’s access to information and to health care is a primary issue in communities that face health disparities. Many factors need to be considered when communicating about risk to these communities, including access to genetic counseling, the audience’s literacy rates, and the presenters’ ability to be culturally sensitive when providing information (Lawrence 2004). Dr. Lawrence noted that communicators should determine how different racial and ethnic groups access information and tailor their message accordingly. For example, communicators of smoking cessation programs would need to determine the most effective way to deliver this information to individuals as well as determine who is not being reached by the program (Lawrence 2004). Dr. Lawrence continued by stating that communicators should also work to develop strategies that show sensitivity to the history of people who experience health disparities. Senator Edward M. Kennedy stated that “those who have borne the principal brunt of research, whether it is drugs or experimental surgery, have been the more disadvantaged people within our society, have been the institutionalized, the poor, and minority members” (Senator Edward Kennedy, Congressional Hearings, February 1973). Trust is an important issue in groups that have been subjected to discrimination. Research on lung cancer and smoking in these groups has found that these groups perceive genetic information and counseling differently from other groups. For example, preliminary research has shown that African Americans often believe that genetic information is going to be harmful, whether or not they are familiar with it, whereas for white Americans, the more familiar they were with genetic information, the more receptive they were to genetic counseling (Furr 2002). It would be beneficial for genetic counselors and other health professionals who deal with genetic information to have training in cultural competency. Cultural competency requires an ability to understand and appreciate cultural differences between groups. Some Individual Contexts The public’s general lack of scientific understanding needs to be considered in designing an effective toxicogenomics message. The low level of understanding of probabilistic information and low numeracy (basic understanding of numerical relationships) by most people may also have profound effects on how a message is perceived by the public. Sharon Dunwoody discussed research on numeracy. Researchers have found that most people cannot correctly answer the question, “If someone tosses a coin

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary 1,000 times, on the average how many of those tosses should turn up heads?” The likelihood that rare events, such as diseases and accidents, could co-occur is routinely misunderstood or underestimated by the general public and may explain some of the strong concerns about disease clusters, particularly cancer. This basic cognitive problem of underestimating the likelihood of co-occurrence of rare events is common in lay epidemiology. Dose confusion, as discussed by Dr. Trumbo, is another example of a public misconception of a scientific concept. Dose confusion is the belief that nearly everyone who is exposed to a carcinogen or other hazardous chemical, regardless of how small the amount, will develop a disease. EMOTIONAL RESPONSES TO RISKS2 A person’s emotional response to risk—such as worry, fear, anger, or even hope—can be an important determinant of how he or she will respond to risk messages. Worry or fear, for example, can increase attention unless the message produces a noxious level of fear (see, for example, Witte 1994). A fear appeal message (a message designed to channel fear of an adverse consequence to motivate behavior change in the target population) will not be effective if the person who gets the message believes that he or she cannot do anything to reduce risk and therefore reduce fear. Some factors that are important for predicting affective responses to risk information include a sense of dread about the risk (which includes perceptions that it is uncontrollable, deadly, catastrophic, involuntary, and so forth) and the feeling that it is unknowable (not observable, has delayed effects, and so forth) (for example, Slovic 1987). A person’s strength of beliefs regarding a particular issue can be a strong determinant of his or her response to information about the issue. Robust beliefs can be one of the “most important predictors of risk-communication outcomes because robust beliefs are extremely resistant to change” (Dunwoody 2004). Knowledge and personal frames about a risk are also important in determining how new information about the risk will be perceived in the future (Ropeik 2004). Uncertainty can also play an important role in a person’s response to risk. In many cases, the more a person knows about a risk, the more comfortable he or she is likely to be with it. As the uncertainty and level of harm associated with the risk increase, a person’s comfort level tends to 2   Applicable at the individual level.

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary decrease (Dunwoody 2004). “Self inflicted risks,” such as the risk associated with voluntarily driving a car, may be viewed very differently and elicit different emotional responses than risks imposed by others or by the environment, such as the risk from consuming contaminated drinking water. People are more suspicious of risks that are imposed on them by others or that they feel they cannot control. TRUST IN SCIENTIFIC AND GOVERNMENT AGENCIES AND MASS-MEDIA ORGANIZATIONS Effective risk communication often depends on the audience’s trust in scientific organizations, government agencies, and mass-media channels. The level of trust in and the credibility of the source of a message has been found to depend on three factors: audience perceptions of the source’s knowledge and expertise, perceptions of openness and honesty, and perceptions of concern and care (Peters et al. 1997). For example, studies of public perception of food safety have shown that several factors are consistently predictive of higher perceptions of food safety risk, including feelings of distrust toward regulatory agencies and poor consumer confidence in the adequacy of government regulations on pesticide use (Williams and Hammitt 2001). Communicators should understand that trust is easier to destroy than to build and that a person’s level of trust in an information source may be topic-specific. A person’s view of the mass media can also affect how the person processes information. Studies have found that people tend to have negative perceptions of mass-media information when they believe that the source is of low quality (such as a tabloid), when the media are perceived to be too powerful, or when they have unfavorable feelings toward the source (Griffin et al. 1999). William Freudenburg, University of California, Santa Barbara, discussed current public opinion and trust in technology. People today probably know less than past generations did about the technologies that they used in their everyday lives. Previously, many people were aware of how a plow worked, but today it seems that proportionately fewer people understand how a computer works—that is, today we are more dependent on technologies that fewer of us understand. Along with the growing dependence on technology, there has been a parallel increase in uncertainty about the agencies that regulate the technology and the information they disseminate. A participant noted that the public will often gauge its trust in the government’s information based on whether the information released is

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary positive or negative. In other words, if a government agency makes a statement that a chemical has toxic effects in humans, the public may be less skeptical of this information than if the agency stated that the chemical is not harmful to human health. Dr. Freudenburg noted that these feelings and perceptions about the government should be considered in designing a toxicogenomics communication strategy. WRAP UP: DEVELOPING TOOLS FOR EFFECTIVE TOXICOGENOMICS COMMUNICATION The following is a summary of future research areas developed by the workshop discussants during their presentations and in group discussion. The concepts build on the theory and practice of risk communication presented earlier in the workshop. The focus is primarily on ways to develop a communication strategy that incorporates understanding of the relevant audience, takes into account current knowledge of toxicogenomics, and sends a clear message about the advantages and disadvantages of the technology (see Figure 3). Focus on the Audience In general, an audience-based approach to communication is useful when selecting a specific communication goal, when considering multiple audiences, and when framing appropriate messages for each audience. The importance of openness, honesty, and building trust with the public is also important to effective communication. Communicators need to keep in mind that it is easier to lose the public’s trust than to establish it. For any message, there are a variety of audiences, and there is no specific method or medium that will adequately reach all of them. As Dr. Viswanath noted, risk communicators should recognize that there are different publics for different media, and people vary in choice and use of media. Dr. Lawrence stated that using resources wisely is necessary to develop effective communication for the “hardly reached” populations. Study the Audience Studying and understanding the audience is critical for effective communication of useful information. The communicator needs to take into

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary FIGURE 3 Toxicogenomics risk communication: Steps to communicate science effectively. account factors such as the members’ interests, knowledge, capacities, and needs. It is important that communicators also evaluate an audience’s possible emotional responses (such as worry, fear, anger, and hope) to an issue when forming a communication strategy. Some critical questions to be considered when developing a research agenda for toxicogenomics communication are the following: What do various groups of people know already about toxicogenomics? This information would help in gauging baseline public knowledge. What do the experts think the public should know about toxicogenomics?

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary What do members of the public say they need or want to know about toxicogenomics? What are the different audiences’ capacities to access, process, interpret, and use toxicogenomics information, and how might these capacities vary from one social group to another? What are the audiences’ levels of trust in institutions that develop and manage toxicogenomics technology and information? What kinds of emotional responses might toxicogenomics elicit from nonexperts? What messages are useful and effective? Testing these messages with the intended audiences and adjusting them according to their responses is necessary. Dr. Lawrence noted that resources devoted to the following area would help reduce communication barriers and would assist in making toxicogenomics information more accessible to diverse populations: reducing health disparities; determining the best way to make new information accessible to diverse populations; and integrating cross-disciplinary training in epidemiology, statistical genetics, risk assessment, and other related fields. Dr. Lawrence also emphasized that communicators would benefit from being especially sensitive to the historical context of medical research in vulnerable populations, such as the Tuskegee syphilis study and earlier studies on the elderly, retarded, prisoners, and children. Such studies have led to distrust among these populations and their advocates about the intent of scientific research. She noted that it would be beneficial for genetic counselors and other health professionals who deal with genetic information to have training in cultural competency. What Is the Message? In defining a communication strategy, it is vitally important that researchers identify the information that they would like to present to the public about toxicogenomics and tailor it based on their understanding of the audience and its current knowledge base. Dr. Lawrence noted that caution is advisable when describing the promise of this technology; both the potential benefits and the potential drawbacks of toxicogenomics need to be communicated. Describing the promise of the technology in a realistic manner may help to improve public understanding of and opinions about the technology. She also stated that it is not appropriate to promote the idea that information from toxicogenomics studies is useful at the individual

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary decision-making level, because the data that have been generated thus far need to be validated. A participant added that as toxicogenomics is still in its infancy and its implications are still unknown, it might be helpful to design interim messages about the technology. Mr. Ropeik emphasized that the science of toxicogenomics is relatively unknown to the public, so researchers and communicators have an opportunity to explain what they believe the technology will accomplish. Frame the Message Although most toxicogenomics communication efforts will occur in the future, this may be an ideal time to begin to frame the toxicogenomics message for the nonexpert audience. Mr. Ropeik noted that in framing the message, it is important that communicators define toxicogenomics to shape initial public awareness of the science. He added that communicators should be aware that a person’s initial learning experience about a topic is likely to shape all later beliefs about it. In establishing a definition, the use of clear and unambiguous language is valuable so that it is understandable to the appropriate audience. The public may also encounter various kinds of information about toxicogenomics that is not connected to the communication efforts coordinated by the scientific community. This knowledge may also influence the public’s understanding of the science. Dr. Dunwoody reinforced this idea: “In any area of science and technology, [communicators] won’t control the landscape. Instead, [the communicator is] a participant in the landscape trying to anticipate the kinds of variables, the kinds of forces that will come out, and communicators will work to manage those as best as they can.” Dr. Trumbo added that research has shown that hope can motivate people to seek more information about an unknown topic. If toxicogenomics is framed in a manner that highlights the applications of the technology as a potential disease-prevention or public-health tool, a favorable public response to the technology may result. An effective communication strategy may depend on the communicator’s awareness that a person’s initial experience with an issue is likely to shape all his or her later beliefs about it. Mr. Ropeik noted that communicators should also understand that, in framing a risk message, a person’s experience with a risk can affect how strongly he or she will feel about the message. Mr. Ropeik discussed the importance of promoting the role of the National Center for Toxicogenomics (NCT). The mission of the NCT, a part of the National Institute of Environmental Health Sciences, is “to

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary coordinate a nationwide research effort for the development of a toxicogenomics knowledge base.” Establishing public awareness of the role of NCT would be beneficial in encouraging public trust in the government institution directly involved in the research and in informing the public of a credible information resource. Test the Message Dr. Trumbo noted that it is essential to test the message to gauge how people will probably respond to and use it. For example, toxicogenomics may prove to be an inherently frightening word to the public. The public response to the term may make it difficult to promote the technology. A survey could be constructed in advance of communication efforts to gauge general reactions to the term. A survey might help to determine whether an alternative term would be more appropriate for use by the research community. A survey might also help to inform communicators about the initial interpretations people make about toxicogenomics based on their inferences from other sources of information and their existing knowledge of areas related to toxicogenomics. Present the Message Dr. Viswanath observed that risk communicators should recognize that there are different publics for different media, and people vary in choice and use of media. Successful risk communication provides information via media that the intended audience can access readily and that meets the audience’s needs for information to help them evaluate and deal with risks. Dr. Lawrence reiterated that communicators should note that access to health information is a primary issue in vulnerable communities that face health disparities. Dr. Downs discussed the application of the mental-models approach in communicating risk. She noted that the mental-models approach may be a useful tool for gauging the audience’s perception of the technology. It can provide information relevant to the decision-making process and can be useful for determining the audience’s existing knowledge and understanding of the topic. The mental-models approach could assist in designing a process to build a foundation of public knowledge so that future information about toxicogenomics, when available, would make sense to the public. Dr. Priest added that ensuring that information is provided to the

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Communicating Toxicogenomics Information to Nonexperts: A Workshop Summary appropriate mass-media sources will encourage journalists to become interested parties and thus more likely to cover the technology as it develops. Study Audience Use of the Message Dr. Trumbo stated that studies could be conducted to evaluate how the audience has accessed, processed, interpreted, and used the message. He added that longitudinal studies can capture periodic changes in perception of toxicogenomics. Public awareness of, trust in, and response to toxicogenomics technology and the handling of toxicogenomics data also need to be tracked and compared over time. It would be wise to start the tracking surveys soon to establish a baseline of public reactions to toxicogenomics and toxicogenomics information before much communication activity takes place. Challenges This workshop was not an exhaustive examination of all the relevant psychological and social factors involved in lay persons’ access, use, and interpretation of toxicogenomics information. It was designed to identify broad themes for further investigation. However, two challenges for the near future surfaced during the workshop: (1) investigating how to initially frame toxicogenomics for various nonexpert audiences, working through such methods as focus groups and surveys, and (2) conducting a survey to establish a baseline for future tracking of public responses to toxicogenomics before much more information is released. REFERENCES Ajzen, I. 1988. Attitudes, Personality, and Behavior. Milton Keynes, England: Open University Press. 176 pp. Davison, C., G.D. Smith, and S. Frankel. 1991. Lay epidemiology and the prevention paradox: The implications of coronary candidacy for health education. Sociol. Health Ill. 13(1):1–19. Downs, J.S. 2004. Mental Models Approach to Communication about New and Emerging Risks. Presentation at the Sixth Meeting on Emerging Issues and Data on Environmental Contaminants—Communicating Toxicogenomics Information to Non-Experts: A Workshop, April 22, 2004, Washington, DC. Dunwoody, S. 2004. Toxicogenomics Communication and Individual Decision

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