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AIHA (American Industrial Hygiene Association). 1997. The Occupational Environment - Its Evaluation and Control. Fairfax, Virginia: AIHA Press.

Ancona, D. G., and D. F. Caldwell. 1992. Bridging the boundary: External activity and performance in organizational teams. Administrative Science Quarterly 37:634-665.

Argote, L., D. Gruenfeld, and C. Naquin. 2001. Group learning in organizations. In M. E. Turner (Ed.), Groups at work: Advances in theory and research (pp. 369-411). Mahwah, NJ: Lawrence Erlbaum.

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AZA (American Zoo and Aquarium Association; formerly AAZPA). 1992. AAZPA Accreditation Review Inspection Form.

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Ball, R., et al. 2000. Proceedings of American Association of Zoo Veterinarians, pp. 181-185.

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Becker, B.E., M. A. Huselid, and D. Ulrich. 2001. The HR Scorecard: Linking People, Strategy, and Performance.



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Animal Care and Management at the National Zoo: Final Report References AAZV (American Association of Zoo Veterinarians). 1999. Guidelines for Zoo and Aquarium Veterinary Medical Programs and Veterinary Hospitals. Veterinary Standards Committee: Media, Pennsylvania. AIHA (American Industrial Hygiene Association). 1997. The Occupational Environment - Its Evaluation and Control. Fairfax, Virginia: AIHA Press. Ancona, D. G., and D. F. Caldwell. 1992. Bridging the boundary: External activity and performance in organizational teams. Administrative Science Quarterly 37:634-665. Argote, L., D. Gruenfeld, and C. Naquin. 2001. Group learning in organizations. In M. E. Turner (Ed.), Groups at work: Advances in theory and research (pp. 369-411). Mahwah, NJ: Lawrence Erlbaum. Auckland Regional Council. 2003. Performance measures: Annual Report 2003. Available online at http://www.arc.govt.nz/library/r11762_2.pdf [January 2004]. AVMA (American Veterinary Medical Association). 2003. Animal Welfare Forum: The Welfare of Zoo Animals. JAVMA 223(7):957-983. AZA (American Zoo and Aquarium Association; formerly AAZPA). 1992. AAZPA Accreditation Review Inspection Form. AZA (American Zoo and Aquarium Association). 1987. Who Visits Zoos and Aquariums – a Demographic Profile? A composite survey of zoo and aquarium demographics. AZA. (American Zoo and Aquarium Association) 1997. AZA Accreditation Visiting Committee Report Form. AZA (American Zoo and Aquarium Association). 2000a. The Collective Impact of America’s Zoos and Aquariums. Available on-line at www.aza.org/AboutAZA/CollectiveImpact1/ [June 2004]. AZA (American Zoo and Aquarium Association). 2000b. AZA Acquisition/Disposition Guidelines. Silver Spring, MD: American Zoo and Aquarium Association. AZA (American Zoo and Aquarium Association) 2003a. Accreditation Report, Smithsonian National Zoological Park. AZA, (American Zoo and Aquarium Association). 2003b. 2004 AZA Membership Directory. AZA (American Zoo and Aquarium Association). 2003c. 2004 Guide to Accreditation of Zoological Parks and Aquariums and Accreditation Standards. AZA (American Zoo and Aquarium Association). 2004. List of Continuing Concerns/Achievements Report. Smithsonian National Zoological Park. Ball, R., et al. 2000. Proceedings of American Association of Zoo Veterinarians, pp. 181-185. Baratay, E., and E. Hardouin-Fugier. 2002. Zoo: A History of Zoological Gardens in the West. Reaktion (ed). London. Barry, B. W. 1986. Strategic Planning Workbook for Nonprofit Organizations. St. Paul, MN: Amherst H. Wilder Foundation. Beck, B.B., L.G. Rapaport, M. Stanley-Price, and A.C. Wilson. 1994. Reintroduction of captive-born animals. In: Creative Conservation: interactive management of wild and captive animals. Olney P.J.S., Mace G.M. and Feistner A.T.C. (eds). London: Chapman and Hall. Becker, B.E., M. A. Huselid, and D. Ulrich. 2001. The HR Scorecard: Linking People, Strategy, and Performance.

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Animal Care and Management at the National Zoo: Final Report NZP, FTE Use, August 9, 2004 NZP, FY 01 Training, October 16, 2003 NZP, FY 02 Training, October 16, 2003 NZP, Great Ape Exams, undated NZP, Marcellini memo, November 16, 1994 NZP, Megavertebrate Pathology Log 1999-2003, March 2004 NZP, memo to CRC keeper, February 9, 2001 NZP, memo to CRC keeper, March 29, 2000a NZP, memo to CRC keeper, Marcy 29, 2000b NZP, memo to CRC Union Steward, May 25, 2000 NZP, memo to Deputy Director, December 7, 2000 NZP, Murphy memo, July 25, 2001 NZP, NAS Action Plan Performance, July 2004 NZP, NAS Action Plan, April 13, 2004 NZP, NAS Action Plan, December 2004 NZP, NAS Action Plan, February 13, 2004 NZP, NAS Action Plan, May 3, 2004 NZP, Nichols and Stevens memo, undated NZP, NZP-CRC Rodent Control Protocol, April 16, 2004 NZP, Office of Animal Programs Daily Report, Accession #110332 NZP, Organizational Chart for Department of Animal Programs, 2003 NZP, Pathology Report, Accession #110332 NZP, Pathology Report, Accession #207549 NZP, Performance Plan, Assistant Curator NZP, Preventative Health Program, March 2004 NZP, Preventive Health Schedule, March 2004 NZP, Preventive Health Schedule, May 3, 2004 NZP, Preventive Medicine Schedule, 1998 NZP, Response to Interim Report, March 17, 2004 NZP, Response to the NAS committee on requested items, Aprl 12, 2004 NZP, Response to the NAS committee on requested items, May 14, 2004 NZP, Response to the NAS committee on requested items, May 5, 2004 NZP, Responses to NAS on Nutrition Requests, May 12, 2004 NZP, Roberts memo, April 27, 2004 NZP, Roberts memo, May 12, 2004 NZP, Robinson memo, April 13, 1993 NZP, Robinson memo, March 18, 1993 NZP, Schoop Report to the Smithsonian Institution Office of Government Relations, May 4, 2004 NZP, Small Mammal House/Propagation Primates, undated NZP, Spelman letter, February 13 NZP, Spelman Letter, March 17, 2004 NZP, Staff Gain/Loss Statement 1993-2003, September 24, 2003 NZP, Status of Aves Inventory, December 2003 NZP, Status of Mammalia Inventory, December 2003 NZP, Status of the Collection Reports, 1993-2002 NZP, Strategic Plan, May 28, 2004 NZP, Submission of Animal Diets, January 8, 2004 NZP, Tanner memo, December 6, 2004 NZP, Tanner memo, July 19, 2004 NZP, Tanner memo, June 2004 NZP, Tanner memo, May 14, 2004 NZP, Tanner memo, November 10, 2003 NZP, Viner memo, April 29, 2004 Request for Specimen Euthanasia NZP, Request for Specimen Euthanasia, Accession #100797

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Animal Care and Management at the National Zoo: Final Report NZP, Request for Specimen Euthanasia, Accession #102584 NZP, Request for Specimen Euthanasia, Accession #104710 NZP, Request for Specimen Euthanasia, Accession #105170 NZP, Request for Specimen Euthanasia, Accession #111021 NZP, Request for Specimen Euthanasia, Accession #113355 Pathology Reports NZP, Pathology Report, Accession #100357 NZP, Pathology Report, Accession #100797 NZP, Pathology Report, Accession #101108 NZP, Pathology Report, Accession #102584 NZP, Pathology Report, Accession #102590 NZP, Pathology Report, Accession #103175 NZP, Pathology Report, Accession #104081 NZP, Pathology Report, Accession #104111 NZP, Pathology Report, Accession #104161 NZP, Pathology Report, Accession #104834 NZP, Pathology Report, Accession #105170 NZP, Pathology Report, Accession #105791 NZP, Pathology Report, Accession #105802 NZP, Pathology Report, Accession #106006 NZP, Pathology Report, Accession #106318 NZP, Pathology Report, Accession #10654 NZP, Pathology Report, Accession #106649 NZP, Pathology Report, Accession #107566 NZP, Pathology Report, Accession #107851 NZP, Pathology Report, Accession #107973 NZP, Pathology Report, Accession #108300 NZP, Pathology Report, Accession #108300 NZP, Pathology Report, Accession #108413 NZP, Pathology Report, Accession #109080 NZP, Pathology Report, Accession #110177 NZP, Pathology Report, Accession #110565 NZP, Pathology Report, Accession #110612 NZP, Pathology Report, Accession #110627 NZP, Pathology Report, Accession #110719 NZP, Pathology Report, Accession #110842 NZP, Pathology Report, Accession #110963 NZP, Pathology Report, Accession #111021 NZP, Pathology Report, Accession #111967 NZP, Pathology Report, Accession #113194 NZP, Pathology Report, Accession #113296 NZP, Pathology Report, Accession #113355 NZP, Pathology Report, Accession #113393 NZP, Pathology Report, Accession #113442 NZP, Pathology Report, Accession #214083 NZP, Pathology Report, Accession #29218 Keeper’s Log Report NZP, Keepers Log, Accession #113417 NZP, Keepers Log, Accession #113392 Medical Records NZP, Medical Record, Accession #100357 NZP, Medical Record, Accession #100797 NZP, Medical Record, Accession #101108

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Animal Care and Management at the National Zoo: Final Report NZP, Medical Record, Accession #10170 NZP, Medical Record, Accession #102584 NZP, Medical Record, Accession #102590 NZP, Medical Record, Accession #103175 NZP, Medical Record, Accession #104081 NZP, Medical Record, Accession #104111 NZP, Medical Record, Accession #104161 NZP, Medical Record, Accession #104834 NZP, Medical Record, Accession #105791 NZP, Medical Record, Accession #105802 NZP, Medical Record, Accession #106054 NZP, Medical Record, Accession #106098 NZP, Medical Record, Accession #106318 NZP, Medical Record, Accession #106318 NZP, Medical Record, Accession #106649 NZP, Medical Record, Accession #107566 NZP, Medical Record, Accession #107566 NZP, Medical Record, Accession #107662 NZP, Medical Record, Accession #107851 NZP, Medical Record, Accession #107973 NZP, Medical Record, Accession #108300 NZP, Medical Record, Accession #108413 NZP, Medical Record, Accession #108778 NZP, Medical Record, Accession #109080 NZP, Medical Record, Accession #109698 NZP, Medical Record, Accession #110177 NZP, Medical Record, Accession #110332 NZP, Medical Record, Accession #110565 NZP, Medical Record, Accession #110719 NZP, Medical Record, Accession #110719 NZP, Medical Record, Accession #110842 NZP, Medical Record, Accession #110930 NZP, Medical Record, Accession #111021 NZP, Medical Record, Accession #111413 NZP, Medical Record, Accession #113220 NZP, Medical Record, Accession #113355 NZP, Medical Record, Accession #113393 NZP, Medical Record, Accession #207549 NZP, Medical Record, Accession #214083 NZP, Medical Record, Accession #29218 Specimen Records NZP, Specimen Record, Accession #106006 NZP, Specimen Record, Accession #106054 NZP, Specimen Record, Accession #108300 NZP, Specimen Record, Accession #109698 NZP, Specimen Record, Accession #110719 Diet Specification and Diet Change Request Form NZP, Diet Specification and Diet Change Request Form, Accession #106318 Animal Diets NZP, Animal Diet, Accession #103874 NZP, Animal Diet, Accession #113866

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Animal Care and Management at the National Zoo: Final Report Clinical Laboratory Rerports NZP, Clinical Laboratory Report, Clinical Lab No. 2000-1949 NZP, Clinical Laboratory Report, Clinical Lab No. 2000-2050 NZP, Clinical Laboratory Report, Clinical Lab No. 2000-2133 NZP, Clinical Laboratory Report, Clinical Lab No. 2000-2178 NZP, Clinical Laboratory Report, Clinical Lab No. 2000-2194 General Memoranda NZP, General Memorandum No. 100, August 9, 2003 NZP, General Memorandum No. 11, August 8, 2003 NZP, General Memorandum No. 11, August 8, 2003 NZP, General Memorandum No. 125, September, 24, 2003 NZP, General Memorandum No. 500, August 8, 2003 NZP, General Memorandum No. 500, August 8, 2003 NZP, General Memorandum No. 500, August 9, 2003 NZP, General Memorandum No. 506, August 8, 2003 NZP, General Memorandum No. 105, August 8, 2003 Smithsonian Institution Documents Smithsonian Institution, Evans letter to Potkay, April 30, 2004 Smithsonian Institution, Evans letter to Potkay, April 5, 2004 Smithsonian Institution, Evans letter to Potkay, March 31, 2004 Smithsonian Institution, Federal Business Opportunities Announcement for Master Planning Support, May 13, 2004 Smithsonian Institution, Foss memo, August 17, 1993 Smithsonian Institution, Foss memo, February 27, 2003 Smithsonian Institution, Foss memo, June 27, 2003 Smithsonian Institution, Memorandum of Understanding between Smithsonian Institution and the United States Smithsonian Institution, Steiner memo; July 23, 1993 Smithsonian Institution, Vacancy Announcement, 04SP-1198 Smithsonian Institution, Vacancy Announcement, 04SP-1371 Other Documents AZA, Healy letter, June 2, 2003 Dallas Zoo, Department of Herpetology Manual Nichols letter to the authors, November 11, 2003 USDA, USDA Inspection Report, September 9, 2004