• Front Matter R1-R24

• Summary 1-18

• Introduction 19-32

• Part I--Introduction: 1 A Historical Perspective and the Current QIO Program 33-54

• 2 Assessment of the QIO Program: Findings and Conclusions 55-81

• 3 Performance Measurement, Quality Improvement, and Other Entities 82-101

• 4 Improving Quality and Performance Measurement by the QIO Program 102-119

• 5 CMS Oversight of the Operations and Management of the QIO Program 120-142

• Part II--Introduction: 6 Study Approach 143-159

• 7 Structure and Finances 160-191

• 8 Technical Assistance for Quality Improvement 192-229

• 9 Impact of Technical Assistance for Quality Improvement and Knowledge Transfer 230-256

• 10 Evaluation of Quality Improvement Achieved by the QIO Program 257-278

• 11 Beneficiary Education and Communications 279-296

• 12 Protection of Medicare Beneficiaries and Program Integrity 297-324

• 13 CMS Oversight 325-360

• Appendix A Supporting Tables 361-434

• Appendix B Private Sector Organizations Offering Services Related to Quality Improvement 435-465

• Appendix C Approaches to Evaluation Design 466-472

• Appendix D Glossary and Acronyms 473-480

• Appendix E Committee Biographies 481-500

• Index 501-518

" 9 Impact of Technical Assistance for Quality Improvement and Knowledge Transfer ." Medicare's Quality Improvement Organization Program: Maximizing Potential (Series: Pathways to Quality Health Care) . Washington, DC: The National Academies Press, 2006 .

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