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OCR for page 435
B
Private-Sector Organizations Offering
Services Related to Quality Improvement
435
OCR for page 436
436 APPENDIX B
TABLE B.1 Private-Sector Organizations Offering Services Related to
Quality Improvement
Date
Founded Board
Organization Name Contact Information (Status) Information
Abt Associates Inc. 55 Wheeler Street 1965 (FP) 13 members
Cambridge, MA 02135
Phone: (617) 492-7100
http://www.abtassociates.com
American Institutes 1000 Thomas Jefferson Street, 1946 (NFP) 13 members
for Research (AIR) NW
Washington, D.C. 20007
Phone: (202) 403-5000
http://www.air.org
OCR for page 437
APPENDIX B 437
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
5 offices Apply health economics, evaluation · Governments N/A
across the research, survey research, and other · Funding
U.S. (1,000+) measurement sciences to public health organizations
policy, technical assistance, and · Foundations
regulation assessment · Nonprofit
Assignments have included: institutions
· Measuring the impact of public health · Business
programs, including projects at the state and industry
and federal levels worldwide
· Improving the health of disparate
populations
· Assessing the cost-effectiveness of drugs
and therapies
· Evaluating the benefits of new
technology
· Determining the outcomes of health
plan subscribers
· Measuring the health effects of
environmental hazards
9 offices Health care research and policy analysis. · Federal $182 million
across the Collaborate to: and state for 2004
U.S.; · Develop and test concepts for governments
international prevention and public health campaigns · Foundations
offices in 9 and initiatives · Private
countries · Monitor and assess subsequent changes health care
(1200+) in attitudes, behavior patterns, and and research
media coverage organizations
· Carry out specific projects to improve · Universities
quality data on delivery of care and
performance measurement for substance-
abuse and mental health services
· Conduct a new project on assessing
quality of life for sickle cell patients
continues
OCR for page 438
438 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
CareScience, Inc. 3600 Market Street, 7th Floor N/A (FP) N/A
Philadelphia, PA 19104
Phone: (888) 223-8247
http://www.carescience.com
Center for Health P.O. Box 3469 1995 (NFP) 8 names, with
Care Strategies Princeton, NJ 08543-3469 titles and
Phone: (609) 895-8101 affiliations
Fax: (609) 895-9648
http://www.chcs.org
OCR for page 439
APPENDIX B 439
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
Philadelphia, · Provide care management tools for Hospitals and N/A
PA (NA) health care data collection, data mining, health systems;
quality reporting, public reporting, and alliances with
clinical process redesign California
· Advise on performance improvement, Health Care
redesign of care management Foundation,
infrastructure, improvement of clinical Joint
processes and resource utilization, and Commission on
administrative and physician leadership Accreditation
development of Healthcare
· Organize public educational events and Organizations,
training for health care professionals and and others
leaders, such as monthly forums and a
national conference
· Offer technology to support
improvements in performance and
clinical outcomes through organizational
and cultural change management,
monitoring, and continuous quality
improvement
· Provide training in data analysis and
improve data analysis skills
· Offer comprehensive hands-on training
Princeton, NJ Technical assistance and training to help · State officials N/A
(30) states, health plans, and consumer · Health plan
organizations use managed care leaders
effectively to: · Consumer
· Improve quality of services organizations
· Improve health services for low-income across the
families and people with severe illnesses country
and disabilities
· Reduce racial and ethnic health
disparities
· Increase community options for people
with disabilities
continues
OCR for page 440
440 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
Cerner Corporation 2800 Rockcreek Parkway 1979 (FP) 8 names,
Kansas City, MO 64117 with titles,
Phone: (866) 221-8877 affiliations,
http://www.cerner.com/public and photos
OCR for page 441
APPENDIX B 441
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
7 offices Outcomes Management solutions enable Health N/A
across organizations to measure, predict, and organizations,
the U.S.; improve outcomes at multiple levels: e.g.:
international · APACHE--prospective and current · Hospitals
offices in information at the point of care · Health
9 countries · Critical Outcomes--collected systems
(Associates: knowledge from critical care database · Physician
worldwide, · Health Facts--national research practices
6,255; database and industry benchmark · Home health
Kansas City, · Surveillance Insights--use of health organizations
4,031) department reporting, surveillance, and
data mining to decrease nosocomial
infections
Executable Knowledge for Regulatory
Standards provides alerts/rules, order
sets, documentation and reports from
major regulatory and quality assurance
groups
IQHealth® creates a web-based location
for recording, tracking, and exchanging
personal information for common
chronic conditions
Multum--drug knowledge for integration
into a clinical information system or via
Internet access
Innovations include:
· Lighthouse--development of a data-
driven, clinical optimization process to
enable physician and nursing behavior
changes
· Genomics Data Model--to store,
represent, and manipulate the data
representation of personal genomic
information
continues
OCR for page 442
442 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
Eclipsys 1750 Clint Moore Road 1995 (FP) 6 names, with
Boca Raton, FL 33487 titles, and
Phone: (561) 322-4321 affiliations
Fax: (561) 322-4320
http://www.eclipsys.com
Epic Systems 5301 Tokay Blvd. 1979 (FP) N/A
Corporation Madison, WI 53711-1027
Phone: (608) 271-9000
Fax: (608) 271-7237
http://www.epicsystems.com
OCR for page 443
APPENDIX B 443
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
16 offices Offers services for: 1500+ Within U.S.
across the · Clinical transformation health care totaled
U.S. and 3 · Clinical knowledge management organizations, $293.1 million
in Canada · Outsourcing (information technology, including: in 2004;
(2000) information management, revenue cycle · 60,000 outside U.S.
management) physicians totaled
· Remote hosting · 400,000 $16 million in
· Customer relationship management nurses 2004
and support · 70,000
· Software implementation administrative
· Product education and training support staff
· Integration and streamlining of care · 35,000
delivery with a shared electronic health ancillary staff
record, single health data repository, and
workflow-enhancing documentation
Madison, WI Develop and install large-scale health Large N/A
(2100) care software systems that: health care
· Provide shared, complete, longitudinal organizations
electronic health records for providers,
affiliates, and patients across the care
continuum
· Promote patient safety and health care
quality
· Improve disease management by
identifying at-risk patients, guiding
providers through best-practice care
standards, and using integrated web
access to engage patients
continues
OCR for page 444
444 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
Health Dialog 60 State Street, Suite 1100 1995 (FP) 9 members
Services Corporation Boston, MA 02109
Phone: (617) 406-5200
http://www.healthdialog.com
HealthGrades 500 Golden Ridge Road 1999 (FP) 5 names, with
Suite 100 titles and
Golden, CO 80401 affiliations (in
Phone: (303) 716-0041 biography)
http://www.healthgrades.com
OCR for page 445
APPENDIX B 445
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
Corporate Care management services to help Approximately N/A
office in individuals become more engaged in 16 million
Boston, MA, their care and have more effective individuals
with 5 call relationships with their physicians, e.g.: with access to
centers across · Predictive modeling to identify services through
the U.S. individuals for coaching relationships
(900+) · Health coaching for individuals and with more than
families 30 health plan
· Physician support and employer
· Program measurement and reporting clients,
including: Blue
Analytic solutions: Cross and Blue
· Examination of unwarranted variations Shield (BCBS)
in care of Michigan
· Provider measurement services and other
· Patient profiles states, Health
· Opportunity analyses for each plan Care Services
Corporation,
American
Standard,
Fidelity,
Excellus BCBS,
Noridian
(BCBS of North
Dakota),
Definity Health,
and others
Golden, CO Business solutions, including · Physicians N/A
(105) independent, third-party ratings and · Consumers
advisory services, to help providers assess · Hospital
and improve their quality of care: executives
· Identify quality improvement · Employers
opportunities · Health plans
· Implement evidence-based, best- · Benefit
practice process improvement strategies managers
for hospital patients · Liability
· Work with the nation's top-performing insurers
hospitals to build and maintain a
reputation for excellence
continues
OCR for page 455
APPENDIX B 455
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
Wausau, WI Offers LearnTM, a series of self-directed · Managers N/A
(N/A) training modules with the Quality and leadership
ProfileTM and Risk MonitorTM web teams within
tracking systems to collect, benchmark, long-term care
and use quality data and satisfaction organizations
surveys; ready-to-use resources such as · Partnership
competencies, presentation visuals, with the
trainer's scripts, staff handouts, and American
evaluation tools; and a web-based Health Care
"Culture Change Staging Tool" Association
Provides guidelines and best practices to:
· Interpret report findings
· Take planned actions
· Set performance targets
· Monitor risks and performance over
time
· Address customer service and the
resolution of customer concerns
Albany, NY EQUIP software and client support helps 400+ primarily N/A
(N/A) long-term care facilities: NFP long-term
· View individual resident, unit, or care facilities
facilitywide and benchmarking data nationwide
· Create visual reports and graphs of
quality issues
· Gain access to current and
comprehensive information on long-term
care, including new research and updates
on clinical practice guidelines
· Improve quality of care, manage risk,
and control costs
continues
OCR for page 456
456 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
Pacific Business 221 Main Street, Suite 1500 Initially Governed by
Group on Health San Francisco, CA 94105 convened an executive
(PBGH) Phone: (415) 281-8660 (1993) and committee
http://www.cchri.org now manages consisting
California equally of
Cooperative purchasers,
Healthcare health plans,
Reporting and health care
Initiative providers
(CCHRI)
(NFP)
OCR for page 457
APPENDIX B 457
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
San Members of the collaborative work CCHRI is a N/A
Francisco, together to: collaborative of
CA (N/A) · Collect and report standardized, health care
reliable health plan and provider purchasers,
performance data plans, and
· Promote the use of accurate and providers:
comparable quality measures within · 10 health
health care plans,
· Create efficiency in data collection representing
leading to reduced burden and cost to all over 85 percent
participants of the
· Maintain a forum for multiple plan commercial
provider and providerprovider health
collaboration on quality improvement maintenance
initiatives organization
· Provide a source for expert advice to (HMO)
consumer reporting entities population in
California
· PBGH
participating
employers
representing
nearly 3 million
employees,
retirees, and
relatives
· Provider
organizations,
including 159
medical groups
(participants in
the 2005
Consumer
Assessment
Survey) and
state
associations
continues
OCR for page 458
458 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
Breakthroughs Steering
in Chronic committee of
Care Program representatives
(2004) under from California
PBGH health plans
corporate and physician
umbrella groups, public
(NFP) health officials,
and medical
educators
Permedion 350 Worthington Road, Suite H 1974 (NFP) 58 physicians
Westerville, Ohio 43082 plus
Phone: (800) 473-0802 1 Medicare
Fax: (614) 895-6784 beneficiary
http://www.permedion.com
Premier 12225 Camino Real 1996 (FP) 15 names, with
San Diego, CA 92130 affiliations and
Phone: (858) 481-2727 photos
http://www.premierinc.com
OCR for page 459
APPENDIX B 459
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
San Improves service and care for patients · 4 health plans $1 million per
Francisco, with chronic conditions: · 100 physician year
CA · Focuses on ambulatory practice groups
(3 employees redesign by leveraging the improvement
within PBGH) infrastructure of physician groups
· Coordinates disease management
programs between health plans and
physician groups
Westerville, · Statistical and clinical expertise · Federal $4.2 million
OH (55) · Quality review and improvement and state
services government
· Health care claims analysis agencies
· Utilization management · Hospitals and
· Quality-of-care case review other health
· Medical record review care providers
· Validation of performance measures, · Health plans
performance improvement projects, and · Other payers
data quality · Licensing
· Customized services to meet the needs boards
of individual groups
4 offices · Participates in CMS pay-for- An alliance of N/A
across the performance demonstration project NFPs:
U.S. (N/A) · Offers rapid improvement programs, · 1,500
webinars, meetings, conferences, hospitals
continuing education credits, and tools · Health care
· Provides group purchasing, insurance, related facilities
and advisory services · Health
· Provides advocacy on policy issues systems
continues
OCR for page 460
460 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
The RAND 1776 Main Street 1948; 1960s: Board of
Corporation P.O. Box 2138 RAND Health trustees:
Santa Monica, CA 90401 (NFP) 24 members;
Phone: (310) 393-0411 RAND Health
http://www.rand.org board of
http://www.rand.org/health advisors:
30 members
OCR for page 461
APPENDIX B 461
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
Corporate Research to measure, assess, and improve Research $251 million
office in the quality of health care and to provide sponsors-- for year ending
Santa reliable decision-support information on governmental 9/26/2004
Monica, CA, quality to patients, providers, and agencies, (RAND total);
with purchasers, e.g.: foundations, $52 million
additional · Central data repository for several private-sector (RAND
offices in large surveys organizations Health total)
Pittsburgh, · Tools for assessing quality of care for
PA, and children and adults and facilitating
Washington, medical record review
DC · Consumer Assessment of Health Plans
Study (CAHPS)--tool to survey
RAND consumers about their health care
Europe: experiences
Berlin, · Assessing Care of Vulnerable Elders--
Cambridge, including development of paper-based
Leiden tools for medical record abstraction;
interventions to improve care for the
RAND-Qatar elderly with dementia, urinary
Policy incontinence, and falls
Institute · Partners in Care--an integrated
approach to improving care for
(170+ depression in primary care
employees in · Use of large claims datasets for
RAND modeling the impact of changes in
Health) reimbursement, benefit design,
availability of health information
technology, and effectiveness of treating
various conditions on future Medicare
expenditures
continues
OCR for page 462
462 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
Resolution Health, 1625 The Alameda, Suite 400 October 2003 6 members
Inc. San Jose, CA 95126 (FP)
Phone: (408) 882-0678
http://www.resolutionhealth.com
Solucient, LLC 1007 Church Street, Suite 700 2001 (FP) N/A
Evanston, IL 60201
Toll-Free: (800) 366-PLAN
Phone: (847) 424-4200
http://www.solucient.com
http://100tophospitals.com
OCR for page 463
APPENDIX B 463
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
San Jose, CA; Health care data analysis and · Health plans/ N/A
Columbia, intervention. Provides a variety of insurers
MD (40) services that: · Large
· Describe the quality of care provided self-insured
to a population at a particular time and employers
over time · Unions
· Identify patient-specific opportunities · Third-party
to improve the quality, safety, and administrators
coordination of care · Disease
· Provide actionable patient-specific management
information to physicians, other care companies
managers and patients to enable them to · Pharmacy
improve quality, safety and coordination benefit
of care management
· Profile the quality of care delivered by companies
individual physicians and physician · Benefit
groups consultants
· Help individuals make better health
care purchasing decisions
· Reduce medical costs while maintaining
or improving quality of care
4 offices · Provide information products serving 3,100+, N/A
across the the health care industry including:
U.S. (500+) · Maintain a large health care database · 2,000
· Provide tools and assistance for hospitals
health care managers to improve the · 12 state
performance of their organizations hospital
associations
· 16 of the
20 largest
pharmaceutical
manufacturers
in the U.S.
· 100 major
payors,
including
15 Blue plans
· Biomedical
and biotechnol-
ogy companies
· Consultants
continues
OCR for page 464
464 APPENDIX B
TABLE B.1 Continued
Date
Founded Board
Organization Name Contact Information (Status) Information
Wellspring Innovative 2149 Velp Avenue, Suite 500 1994 (NFP) 7 members
Solutions, Inc. Green Bay, WI 54303
Phone: (920) 434-0123
http://www.wellspringis.org
NOTE: NFP = not-for-profit organization; FP = for-profit organization; N/A = not available.
OCR for page 465
APPENDIX B 465
Office Sites
(Number of Main Activities Related to Performance Primary
Employees) Measurement and Quality Improvement Customers Revenue
Green Bay, Consulting services on: · Core
WI (N/A) · Clinical care processes charter group
· Embedding continuous quality comprising
improvement into daily practice 11 independent
· Recruitment and retention strategies NFP skilled
· Data-based decision making nursing
· Presurvey planning and preparation facilities
· A model in which educational modules, throughout
workshops, and follow-up for delivery of eastern
improved quality of care are used to Wisconsin
create a multidisciplinary approach to · Alliances of
resident-centered care nursing homes
· Consulting on culture change and around the U.S.
improvement in quality measures to · QIO
provide educational modules for clinical community,
changes and empowerment of front-line including
caregivers HealthInsight
(Utah and
Nevada QIOs)
Representative terms from entire chapter:
podiatric medicine
