Phil Hilliard (research associate through June 2004) was a research associate on the professional staff of the Computer Science and Telecommunications Board who worked on projects focusing on telecommunications research, supercomputing, and dependable systems. Before joining the National Academies, he worked at BellSouth in Atlanta, Georgia, as a competitive intelligence analyst and at NCR as a technical writer and trainer. He earned an M.B.A. from Georgia State University (2000) in Atlanta and a B.S. in computer and information technology from Georgia Institute of Technology (1986) in Atlanta. He is currently working on a master’s of library and information science in Florida State University’s online program.