practices, its methods of operation and work processes and procedures, workflow and workload processing positions. It directs the Agency’s policies and procedure as well as the management of the Agency competitive sourcing program.


The Office of the General Counsel advises the Commissioner on legal matters, is responsible for providing all legal advice to the Commissioner, Deputy Commissioner, and all subordinate organizational components (except OIG) of SSA in connection with the operation and administration of SSA. Responsible for the policy formulation and decision making related to the collection, access, and disclosure of such information in the records of the Social Security Administration; and processing of Freedom of Information requests and appeals (under the Freedom of Information and Privacy Acts).


The Office of the Inspector General (OIG) is directly responsible for meeting the statutory mission of promoting economy, efficiency and effectiveness in the administration of Social Security Administration (SSA) programs and operations and to prevent and detect fraud, waste, abuse, and mismanagement in such programs and operations. To accomplish this mission, the OIG directs, conducts and supervises a comprehensive program of audits, evaluations and investigations, relating to SSA’s programs and operations. OIG also searches for and reports systemic weaknesses in SSA programs and operations, and makes recommendations for needed improvements and corrective actions.


The Office of Quality Performance directs the development of innovative changes to the current Agency quality management program, including the program’s initiatives and mechanisms when they are not clearly delineated by statutory authority. Such changes may impact quality management Agency-wide in terms of its programs, policies, and procedures. The Office of Quality Performance is responsible for rendering formal advice and recommendations to Agency executives on a range of issues relating specifically to in-line and end-of-line quality performance management in each of the Agency’s core business areas. It works with Deputy Commissioner-level components to direct the Agency-wide quality performance management program, its policies and initiatives involving one or more components of SSA. It also provides oversight for SSA’s computer matching operations.

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