. "6 Public- and Private-Sector Policy Support." Cancer Care for the Whole Patient: Meeting Psychosocial Health Needs. Washington, DC: The National Academies Press, 2008.
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Cancer Care for the Whole Patient: Meeting Psychosocial Health Needs
Private Insurance
Other Government Programs
Other Private Sector
Some health plans and providers make patient–provider communication a priority throughout their organization. See examples at Institute for Healthcare Communication: http://www.healthcarecomm.org/index.php
Support is provided by:
Agency for Healthcare Research and Quality’s (AHRQ) Questions Arethe Answer campaign
AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey questions on effective provider communication and shared decision making
Veterans Health Administration’s mandatory and optional courses on effective communication for all employees and National Symposium on Clinician-Patient Communication
National Cancer Institute’s (NCI):
Research Symposium on Consumer–Provider Communication in 2002
Synthesis of literature on physicians’ communication behaviors in cancer care and generally
State-of-the-science report Patient-CenteredCommunication inCancer Care puts forth a comprehensive research agenda addressing patient-provider communication (Epstein and Street, 2007)
Support is provided by:
Accreditation Council for Graduate Medical Education (ACGME) Outcome Project competencies on residents’ interpersonal and communication skills
American Board of Medical Specialties’ Maintenance of Certification initiative
Cancer Survival Toolbox
Joint Commission SpeakUp™ initiatives
Partnership for Clear Health Communication’s Ask Me3™ Initiativ
