Private Insurance Other Government Programs Other Private Sector
  • Some health plans and providers make patient-provider communication a priority throughout their organization. See examples at Institute for Healthcare Communication: http://www.healthcarecomm.org/index.php
Support is provided by:
  • Agency for Healthcare Research and Quality’s (AHRQ) Questions Are the Answer campaign
  • AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS) Clinician and Group Survey questions on effective provider communication and shared decision making
  • Veterans Health Administration’s mandatory and optional courses on effective communication for all employees and National Symposium on Clinician-Patient Communication
  • National Cancer Institute’s (NCI):
    - Research Symposium on Consumer-Provider Communication in 2002
    - Synthesis of literature on physicians’ communication behaviors in cancer care and generally
    - State-of-the-science report Patient-Centered Communication in Cancer Care puts forth a comprehensive research agenda addressing patient-provider communication (Epstein and Street, 2007)
Support is provided by:
  • Accreditation Council for Graduate Medical Education (ACGME) Outcome Project competencies on residents’ interpersonal and communication skills
  • American Board of Medical Specialties’ Maintenance of Certification initiative
  • Cancer Survival Toolbox
  • Joint Commission Speak Up initiatives
  • Partnership for Clear Health Communication’s Ask Me 3 Initiative


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