• Front Matter R1-R14

• Summary 1-12

• 1 Background 13-36

• 2 Managing ICT Complexity 37-54

• 3 Aligning Organizational and ICT Strategies 55-92

• 4 Managing ICT Risk 93-110

• 5 Technology Risk as a Socially Embedded Issue 111-116

• References 117-122

• Appendix A References to Workshop Discussions and Interviews 123-124

• Appendix B Abbreviations and Acronyms 125-127

• Appendix C Biographical Information on the Principal Investigator 128-128

Haselkorn, Mark " Front Matter ." Strategic Management of Information and Communication Technology: The United States Air Force Experience with Y2K . Washington, DC: The National Academies Press, 2007 .

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