case, Marshall Chin said. Hamlin agreed that this was a daunting issue, but said that if quality is not resolved first, equity cannot be addressed. Equity is not the main issue; poor utilization of resources is.
Organizational theory is a field from which quality improvement should learn, O’Neill said, referencing the field’s contributions to other industries. Organizational theorists could inform health care about the types of organizations that are more or less likely to succeed in the objective delivery of health care. Of particular use would be organizational structure, hierarchy, and leadership models.