Health Literacy, eHealth, and Communication: Putting the Consumer First: Workshop Summary

9:15-10:15	Panel: Overview of the Issues
9:15-9:35	Overview of eHealth. Presentation will address: What is eHealth What is the value of eHealth Definitions and status of Internet use for health Personal Health Records Electronic clinical use (e.g., monitoring)
	Janet M. Marchibroda eHealth Initiative and eHealth Foundation
9:35-9:55	Skills Essential for eHealth What is eHealth literacy? What fundamental skills are needed to benefit from eHealth?
	Cameron D. Norman University of Toronto
9:55-10:15	Communication Inequalities and eHealth—challenges for populations with low health literacy and limited English proficiency
	Anthony Rodgers Arizona Health Care Cost Containment System
10:15-10:30	BREAK
10:30-11:00	Discussion
11:00-12:00	Panel: Outcomes and Challenges—Some Examples

Each panelist will discuss the project in which they are engaged, describing both outcomes achieved and the challenges encountered in addressing low health literacy or language barriers to the use of eHealth approaches.

11:00-11:20

Internet Approaches for eHealth in Low Literacy/LEP populations

Rita Kukafka

Columbia University

Table of Contents

Front Matter R1-R14

1 Introduction 1-2

2 Overview of Issues 3-28

3 Outcomes and Challenges of eHealth Approaches: Panel 1 29-46

4 Outcomes and Challenges of eHealth Approaches: Panel 2 47-72

5 Emerging Tools and Strategies 73-84

6 Concluding Discussion 85-88

References 89-94

Appendix A: Glossary of Terms 95-100

Appendix B: Workshop Agenda 101-104

Appendix C: Workshop Speaker Biosketches 105-112