Health Literacy, eHealth, and Communication: Putting the Consumer First: Workshop Summary (2009)

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Appendix B Workshop Agenda Roundtable on Health Literacy Institute of Medicine Board on Population Health and Public Health Practice Monday, March 17, 2008 Workshop on Health Literacy, eHealth, and Communication: Putting the Consumer First National Academies Building 2101 Constitution Avenue, NW Washington, DC 20001 GOAL: To obtain information on the current status, barriers, and steps to be taken to facilitate eHealth strategies that incorporate needs of populations with low health literacy and language barriers. OBJECTIVES: To organize presentations to address the following questions: 1.  hat is the current status of communication technology, particularly W electronic health records systems? 2.  hat are the challenges of communication technology use for W populations with low health literacy? 3.  hat are strategies for increasing the benefit of these technologies W for populations with low health literacy? MONDAY, MARCH 17, 2008 9:00-12:00 WORKSHOP SESSIONS—Lecture Room 9:00-9:15 Welcome and Overview George Isham Roundtable Chair 101 

102 HEALTH LITERACY, eHEALTH, AND COMMUNICATION 9:15-10:15 Panel: Overview of the Issues   9:15-9:35 Overview of eHealth. Presentation will address: 1. What is eHealth 2. What is the value of eHealth 3. Definitions and status of a. Internet use for health b. Personal Health Records c. Electronic clinical use (e.g., monitoring) Janet M. Marchibroda eHealth Initiative and eHealth Foundation   9:35-9:55 Skills Essential for eHealth 1. What is eHealth literacy? 2.  hat fundamental skills are needed to benefit from W eHealth? Cameron D. Norman University of Toronto   9:55-10:15 Communication Inequalities and eHealth—challenges for populations with low health literacy and limited English proficiency Anthony Rodgers Arizona Health Care Cost Containment System 10:15-10:30 BREAK 10:30-11:00 Discussion 11:00-12:00 Panel: Outcomes and Challenges—Some Examples Each panelist will discuss the project in which they are engaged, describing both outcomes achieved and the challenges encountered in addressing low health literacy or language barriers to the use of eHealth approaches.   11:00-11:20 Internet Approaches for eHealth in Low Literacy/LEP populations Rita Kukafka Columbia University 

APPENDIX B 103   11:20-11:40 My HealtheVet Kim Nazi Veterans Health Administration   11:40-12:00 Discussion 12:00-1:00 LUNCH 1:00-2:50 Panel: Outcomes and Challenges—Some Examples (continued) Each panelist will discuss the project in which they are engaged, describing both outcomes achieved and the challenges encountered.   1:00-1:20 MiVia Cynthia Solomon Medical Management Resources   1:20-2:00 PeaceHealth Dawn Gauthier PeaceHealth   2:00-2:20 Observations from the Exam Room: Patient-Centered HIT Implementation in Diverse Practice Settings. Joshua Seidman Center for Information Therapy 2:20-2:50 Discussion 2:50-3:15 BREAK 3:15-3:35 A Guide for Developing and Purchasing Successful HIT Cindy Brach Agency for Healthcare Research and Quality 3:35-4:00 Discussion 4:00-4:30 Strategies for Integration Linda Harris Charles P. Friedman Department of Health and Human Services 4:30-5:00 Discussion