NOTICE: The project that is the subject of this report was approved by the Governing Board of the National Research Council, whose members are drawn from the councils of the National Academy of Sciences, the National Academy of Engineering, and the Institute of Medicine.

This project was supported by contracts between the National Academy of Sciences and the Academy for Educational Development (Unnumbered Award); Affinity Health Plan (Unnumbered Award), Kaiser Permanente (Unnumbered Award); American Academy of Family Physicians (Unnumbered Award); Merck & Co., Inc. (Unnumbered Award); Pfizer Institute (Unnumbered Award); Department of Health and Human Services (N01-OD-4-2139, TO#148); GlaxoSmithKline (G050002912). Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the organizations or agencies that provided support for this project.

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The serpent has been a symbol of long life, healing, and knowledge among almost all cultures and religions since the beginning of recorded history. The serpent adopted as a logotype by the Institute of Medicine is a relief carving from ancient Greece, now held by the Staatliche Museen in Berlin.

Suggested citation: IOM (Institute of Medicine). 2009. Health Literacy, eHealth, and Communication: Putting the Consumer First: Workshop Summary. Washington, DC: The National Academies Press.