3:15-3:30

An Accreditor’s Effort to Push the Public Policy Agenda Forward

John P. DuMoulin, M.S.

URAC

3:30-3:45

Developing and Testing a CAHPS^® Health Literacy Item Set

Beverly Weidmer Ocampo, M.A.

The RAND Corporation

3:45-4:00

Promoting Effective Communication: The Joint Commission’s Efforts to Address Culture, Language, and Health Literacy

Amy Wilson-Stronks, M.P.P.

The Joint Commission

4:00-4:30

Discussion

4:30-4:45

Measuring Health Literacy: What? So What? Now What?

Where do we want to go in terms of measuring health literacy? Measurement of health literacy requires measurement of skills (individual, community, and population level) as well as measurement of demands related to health and health care.

Ruth M. Parker, M.D.

Emory University School of Medicine

4:45-5:15

Discussion