Dr. Allen was a media specialist with the White House Conference on Aging. Prior to that, she was a faculty member in communications at the University of Maryland, College Park, for nearly a decade. Dr. Allen received two Emmy awards for programs she produced that aired for 5 years on the Discovery Channel and PBS.


Cindy Brach, M.P.P., is a senior health policy researcher at the Agency for Healthcare Research and Quality (AHRQ). She conducts and oversees research on health literacy, cultural and linguistic competence, system design innovations, Medicaid, and the State Children’s Health Insurance Program (SCHIP). Ms. Brach spearheads AHRQ’s health literacy activities, coordinating the Agency’s work in developing measures and improving the evidence base. She has served on the National Cultural Competence Conference Advisory Group since 2001. Her recent publications include Integrating Literacy, Culture, and Language to Improve Quality of Health Care for Diverse Populations and Integrating Health Literacy into Patient Safety Partnerships.

Before coming to AHRQ, Ms. Brach was the associate director for research and analysis at the Mental Health Policy Resource Center, where she directed mental health and health policy research projects with an emphasis on managed care. Her earlier health and human services experience includes serving as a welfare reform consultant and provider of technical assistance, a state-level administrator, and a municipal policy analyst. Ms. Brach received her master of public policy from the University of California, Berkeley, where she is a Ph.D. candidate.


Lisa D. Chew, M.D., M.P.H., is medical director of the Adult Medicine Clinic at Harborview Medical Center and assistant professor of medicine at the University of Washington. Dr. Chew’s primary interest is in issues of health literacy, particularly in the development of a brief screening measure for limited health literacy. As medical director, her administrative interests lie in quality improvement in the areas of access, chronic disease management, and patient safety. She is also leading efforts to develop a quality improvement curriculum for the University of Washington Medicine Residency Program. Dr. Chew received her M.D. at the University of California, San Francisco, and completed a residency at the University of Washington, where she also earned her M.P.H. and certificate in medical management.


Carolyn M. Clancy, M.D., was appointed director of AHRQ in February 2003. Prior to her appointment, she had served as AHRQ’s acting director since March 2002 and previously was director of the Agency’s Center for Outcomes and Effectiveness Research. Dr. Clancy’s major research inter-



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