HL2. In the last 12 months, how often did this doctor use medical words you did not understand?

1. □ Never

2. □ Sometimes

3. □ Usually

4. □ Always

HL3. In the last 12 months, how often did this doctor talk too fast when talking with you?

1. □ Never

2. □ Sometimes

3. □ Usually

4. □ Always

HL4. In the last 12 months, how often did this doctor use pictures, drawings, or models to explain things to you?

1. □ Never

2. □ Sometimes

3. □ Usually

4. □ Always

Insert HL5 – HL9 after core question 15

Please note that HL5 was formerly C5.

HL5. In the last 12 months, how often did this doctor ignore what you told him or her?

1. □ Never

2. □ Sometimes

3. □ Usually

4. □ Always

HL6. In the last 12 months, how often did this doctor interrupt you when you were talking?

1. □ Never

2. □ Sometimes

3. □ Usually

4. □ Always