National Academies Press: OpenBook

Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement (2009)

Chapter: Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories

« Previous: Appendix G: Kaiser Permanente: Evolution of Data Collection on Race, Ethnicity, and Language Preference Information
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

Appendix H
Contra Costa Health Plan Language Assistance Database and Ethnicity Categories

Contra Costa Health Plan (CCHP), founded in 1973, is sponsored by the county of Contra Costa, California. It is the only county run health plan in California, and it was the first federally qualified county sponsored HMO in the United States. Today, CCHP serves approximately 85,000 people, including public and commercial members. The plan is licensed by the California State Department of Managed Health Care and the provisions of California SB853 apply for determining the language needs of its membership.

CCHP has developed, in collaboration with other health plans, a set of race, ethnicity, and spoken and written language categories applicable to its service population (see following pages). After analysis of its membership needs, CCHP determined that there were 15 detailed ethnicity and language categories that would be most frequently used by its members at different sites. Initially, a top 10 list was compiled, but it was apparent that the top 10 list at each service site was not the same; by developing the top 15 list, the top 10 categories at all sites were covered. To further increase interoperability among parts of the health system, CCHP is trying to promote the top 15 categories into the data collection systems of all county health centers and the Contra Costa Regional Medical Center. A need remains, however, to crosswalk the CCHP codes to different codes used at the state level (e.g., for hospital discharges).

The top 15 ethnicities and languages are visible on drop down menus for selection by staff and the system has the capacity to access the full list if an individual self-identifies with a category not included in the top 15. For example, if a member services representative types the letter “e,” English will pop up from the top 15 list, but if the patient speaks another language starting with “e,” a second keystroke brings up other language choices beginning with “e” such as Estonian (see entry screen and training instructions on the next page). Additionally, they have helpful features such as allowing population of those fields for other family members at the same time. The CCHP phone script for member services staff has evolved over time from a lengthy explanation of the need for these data for quality improvement to simply request for verification; collection of the data takes practice and monitoring. Collecting these four variables (i.e., race, ethnicity, spoken language, and written language) takes, on average, one minute and thirty seconds per call. To ensure that the race, ethnicity, and language data are being collected, production metrics regularly report on the number of records fully completed by member services staff, which is reviewed by the member services manager.

CCHP collects ethnicity separately from race and avoids aggregating detailed ethnicities to OMB race categories whenever possible. To ensure compliance with HEDIS reporting requirements and minimize redundancy in data collection, CCHP automatically populates a variable on the individual’s Hispanic ethnicity based on his or her responses to the language, race, and detailed ethnicity questions.

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

CONTRA COSTA HEALTH PLAN’S LANGUAGE ASSISTANCE DATA BASE MEMBER SERVICES STAFF TRAINING

The collection of Spoken/Written Language, Race and Ethnicity is meant to be at the end of a call; after a member has been helped with the issue they called about.


Add this step to your conversation at the end of the call as a verification process. This sentence has been shown to be effective:


“We are verifying that we have the most accurate information about our members on file.”


Then proceed to ask the four questions listed below.


Notice that the top 15 (most frequent) are at the top of the list; the complete list follows at the bottom. At the end, ask if the information applies to all family members. If it does check all family box in left corner of the screen, if it does not enter the family members individually.


Quick tips:


Tab—will move the cursor to the next field. Example: from Spoken Language to Written Language.


Pressing a letter: Example “S” will take to the cursor to Spanish in the top 15 list, by pressing S again will take you to Samoan, then Sangho and so on….

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

TABLE H-1 Language Assistance Data Base (LADB), based on CDC Race/Ethnicity Codes and ISO Language Codes

by Otilia Tiutin, Manager of Cultural & Linguistic Services

Race Code

Race Description (For mixed race use boxes, can choose up to 3 categories)

R5

White/Caucasian

E1

Hispanic or Latino

R3

Black or African American

R2

Asian

R1

American Indian or Alaska Native

R4

Native Hawaiian or Other Pacific Islander

R9

Other Race

RZ

Unknown/Not Provided

EY

Decline to state

Ethnic Code

Ethnicity Description

Top 15 in Order of Frequency

 

21089

European

00017

American

21352

Hispanic/Latino

21485

Mexican

21782

Latin American

20560

Black

20586

African American

20479

Vietnamese

20297

Asian Indian

21212

Iranian

20362

Filipino

21295

Arab

20412

Laotian

20347

Chinese

00016

Russian

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

Ethnic Codes and Description in Alphabetical Order

21261

Afghanistani

20602

African

20586

African American

21386

Andalusian

00017

American

21295

Arab

21667

Argentinean

21097

Armenian

20297

Asian Indian

21196

Assyrian

21394

Asturian

20677

Bahamian

20305

Bangladeshi

20685

Barbadian

21428

Belearic Islander

20313

Bhutanese

20560

Black

21675

Bolivian

00005

Bosnian

20610

Botswanan

00029

Brazillian

20321

Burmese

20339

Cambodian

21634

Canal Zone

21451

Canarian

20925

Carolinian

21402

Castillian

21410

Catalonian

21550

Central American

21626

Central American Indian

20883

Chamorro

21519

Chicano

21683

Chilean

20347

Chinese

20974

Chuukese

21691

Colombian

21568

Costa Rican

21766

Criollo

21824

Cuban

00000

Decline to state

20701

Dominica Islander

20693

Dominican

21840

Dominican

21709

Ecuadorian

21204

Egyptian

21105

English

20628

Ethiopian

21089

European

21014

Fijian

20362

Filipino

21113

French

21436

Gallego

21121

German

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

20875

Guamanian

20867

Guamanian or Chamorro

21576

Guatemalan

20719

Haitian

20022

Hindi

21352

Hispanic/Latino

20370

Hmong

21584

Honduran

20388

Indonesian

21212

Iranian

21220

Iraqi

21139

Irish

21279

Israeili

21147

Italian

20487

Iwo Jiman

20727

Jamaican

20396

Japanese

20966

Kiribati

20404

Korean

20933

Kosraean

00013

Kurdish

21527

La Raza

20412

Laotian

21782

Latin American

21238

Lebanese

20636

Liberian

20529

Madagascar

20420

Malaysian

20495

Maldivian

20891

Mariana Islander

20909

Marshallese

21006

Melanesian

21485

Mexican

21493

Mexican American

21535

Mexican American Indian

21501

Mexicano

20859

Micronesian

21188

Middle Eastern or North African

00026

Mixtec, Mexican Indian

20644

Namibian

20792

Native Hawaiian

20503

Nepalese

21048

New Hebrides

21592

Nicaraguan

20651

Nigerian

20438

Okinawan

00002

Other Ethnicity

00030

Other Latino

20446

Pakistani

20917

Palauan

21246

Palestinian

21600

Panamanian

21022

Papau New Guinean

21717

Paraguayan

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

21725

Peruvian

20941

Pohnpeian

21154

Polish

20784

Polynesian

00014

Portuguese

21808

Puerto Rican

00027

Punjabi, India

00016

Russian

20958

Saipanese

21618

Salvadoran

20800

Samoan

21162

Scottish

20511

Singaporean

21030

Solomon Islander

21659

South American

21758

South American Indian

21378

Spaniard

21469

Spanish Basque

20453

Sri Lankan

21253

Syrian

20818

Tahitian

20354

Taiwanese

20461

Thai

20735

Tobagoan

20834

Tokelauan

20826

Tongan

20743

Trinidadian

00001

Unknown

21733

Uruguayan

21444

Valencian

21741

Venezuelan

20479

Vietnamese

20750

West Indian

00025

Yao, Mien

20982

Yapese

20669

Zairean

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

TABLE H-2 Spoken Language Codes (ISO)

Language Code

Language Description

Top 15

 

EN

English

ES

Spanish

VI

Vietnamese

FA

Farsi

LO

Laotian

AR

Arabic

TL

Tagalog

12

Cantonese

RU

Russian

KM

Cambodian

KO

Korean

14

Mandarin

PA

Punjabi

BG

Bulgarian

PL

Polish

Spoken Language Codes and Description in Alphabetical Order

AB

ABKHAZIAN

OM

AFAN,OROMO

AA

AFAR

15

AF-MAAY

AF

AFRIKAANS

SQ

ALBANIAN,SHQIP

01

AMERICAN SIGN

AM

AMHARIC

AR

ARABIC

HY

ARMENIAN,HAYEREN

AS

ASSAMESE

16

ASSYRIAN NEO-ARAMAIC

AY

AYMARA

AZ

AZERBAIJANI

BA

BASHKIR

EU

BASQUE,EUSKERA

17

BEHDINI

BN

BENGALI,BANGLA

DZ

BHUTANI,BHUTANESE

BH

BIHARI

BI

BISLAMA

BS

BOSNIAN

BR

BRETON

BG

BULGARIAN

MY

BURMESE,MYANMASA

BE

BYELORUSSIAN

KM

CAMBODIAN,KHMER

12

CANTONESE

CA

CATALAN

19

CHALDEAN NEO-ARAMAIC

CH

CHAMARRO

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

CO

CORSICAN

HR

CROATIAN,CROAT,HRVATSKI

CS

CZECH

DA

DANISH

21

DINKA

NL

DUTCH,NEDERLANDS

EN

ENGLISH

ET

ESTONIAN

FO

FAROESE,FAEROESE

FA

FARSI,PARSIAN,PERSIAN

FJ

FIJI,FIJIAN

FI

FINNISH,SUOMI

22

FLEMISH (DUTCH)

23

FORMOSAN

FR

FRENCH

FY

FRISIAN

24

FUJIAN

25

FUKIENESE

FL

FULA, FULAH

GL

GALICIAN

KA

GEORGIAN,KARTULI

DE

GERMAN

EL

GREEK

KL

GREENLANDIC,KALAALLISUT

GN

GUARANI

GU

GUJARATI,GUJERATI

HT

HAITIAN CREOLE/FRENCH CREOLE

26

HAKKA

HA

HAUSA

27

HAWRAMI

HE

HEBREW,IWRITH

HI

HINDI

28

HMONG (BLUE/GREEN)

03

HMONG (WHITE)

29

HUNANESE

HU

HUNGARIAN,MAGYAR

30

IBO

IS

ICELANDIC,ISLENZK

04

ILACANO (ILOKO)

ID

INDONESIAN,BAHASA,INDONESIA

IU

INUKTITUT

IK

INUPIAK

GA

IRISH,GAEILGE

IT

ITALIAN

JA

JAPANESE,NIHONGO

JV

JAVANESE,BAHASA JAWA

KN

KANNADA

KS

KASHMIRI

KK

KAZAKH

RW

KINYARWANDA

KY

KIRGHIZ,KYRGYZ

RN

KIRUNDI

KO

KOREAN,CHOSON-O

31

KPELLE

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

KU

KURDISH,ZIMANY KURDY

32

KURMANJI

LO

LAOTIAN,LAOTHIAN,PHA XA LOA

LV

LATVIAN,LETTISH

LN

LINGALA

LT

LITHUANIAN

MK

MACEDONIAN

MG

MALAGASY

MS

MALAY, BAHASA MALAYSIA

ML

MALAYALAM

MT

MALTESE

14

MANDARIN

MI

MAORI

MR

MARATHI

MH

MARSHALLESE (EBON)

33

MENDE

06

MIEN

34

MIXE

35

MIXTECO-ALTA

36

MIXTECO-BAJA

MO

MOLDAVIAN

MN

MONGOLIAN

NE

NAPALI

NV

NAVAJO, NAVAHO

NO

NORWEGIAN

37

NUER

OC

OCCITAN

OR

ORIYA

PS

PASHTO,PUSHTO

PL

POLISH

PT

PORTUGESE

PA

PUNJABI,PANJABI

QU

QUECHUA

RM

RHAETO-ROMANCE,ROMANSCH

RO

ROMANIA,RUMANIAN

RU

RUSSIAN

SM

SAMOAN

SG

SANGHO

GD

SCOTS GAELIC

SR

SERBIAN,SRPSKI

ST

SESOTHO

TN

SETSWANA

38

SHANGHAINESE

SN

SHONA

SD

SINDHI

SI

SINGHALESE

SS

SISWATI

SK

SLOVAK

SL

SLOVENIAN

SO

SOMALI

ES

SPANISH

SU

SUDANESE

SW

SWAHILI

SV

SWEDISH,SVENSKA

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

TL

TAGALOG

TG

TAJIK

TA

TAMIL

39

TARASCO

TT

TATAR

TE

TELUGU

TH

THAI

BO

TIBETIAN,BODSKAD

TI

TIGRIGNA

40

TIO CHIU OR TEOCHEW

TO

TONGAN (LANGUAGE OF TONGA)

TS

TSONGA

TR

TURKISH

TK

TURKMEN

TW

TWI

UG

UIGUR

UK

UKRAINIAN

UR

URDU

UZ

UZBEK

VI

VIETNAMESE

CY

WELSH

WO

WOLOF

41

WU

XH

XHOSA

YI

YIDDISH,JIDDISCH

YO

YORUBA

42

ZAPTEC

ZA

ZHUANG

ZU

ZULU

8

Unknown

3

Unable to contact

98

DECLINED TO STATE

99

OTHER

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

TABLE H-3 Written Language Codes (ISO)

Language Code

Language Description

Top 15 (most frequently used)

EN

English

ES

Spanish

VI

Vietnamese

FA

Farsi

LO

Laotian

AR

Arabic

TL

Tagalog

12

Cantonese

RU

Russian

KM

Cambodian

KO

Korean

14

Mandarin

PA

Punjabi

BG

Bulgarian

PL

Polish

Written Language Codes and Description in Alphabetical Order

AB

ABKHAZIAN

OM

AFAN,OROMO

AA

AFAR

15

AF-MAAY

AF

AFRIKAANS

SQ

ALBANIAN,SHQIP

AM

AMHARIC

AR

ARABIC

HY

ARMENIAN,HAYEREN

AS

ASSAMESE

AY

AYMARA

AZ

AZERBAIJANI

BA

BASHKIR

EU

BASQUE,EUSKERA

17

BEHDINI

BN

BENGALI,BANGLA

BH

BIHARI

BI

BISLAMA

BS

BOSNIAN

02

BRAILLE/ALTERNATIVE FORMAT

BR

BRETON

BG

BULGARIAN

MY

BURMESE,MYANMASA

BE

BYELORUSSIAN

KM

CAMBODIAN,KHMER

12

CANTONESE (SIMPLIFIED)

CA

CATALAN

19

CHALDEAN NEO-ARAMAIC

CH

CHAMORRO

ZH

Chinese- simplified characters

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

20

Chinese- Traditional characters

CO

CORSICAN

HR

CROATIAN,CROAT,HRVATSKI

CS

CZECH

DA

DANISH

21

DINKA

NL

DUTCH,NEDERLANDS

DZ

DZONGKHA (BHUTANI,BHUTANESE)

EN

ENGLISH

ET

ESTONIAN

FO

FAROESE,FAEROESE

FA

FARSI,PARSIAN,PERSIAN

FJ

FIJI,FIJIAN

FI

FINNISH,SUOMI

22

FLEMISH (DUTCH)

23

FORMOSAN

FR

FRENCH

FY

FRISIAN

24

FUJIAN

25

FUKIENESE (traditional characters)

FL

FULA, FULAH

GL

GALICIAN

KA

GEORGIAN,KARTULI

DE

GERMAN

EL

GREEK

KL

GREENLANDIC,KALAALLISUT

GN

GUARANI

GU

GUJARATI,GUJERATI

HT

HAITIAN CREOLE/FRENCH CREOLE

26

HAKKA (traditional)

HA

HAUSA

27

HAWRAMI

HE

HEBREW,IWRITH

HI

HINDI

28

HMONG (BLUE/GREEN)

03

HMONG (White)

29

HUNANESE (traditional characters)

HU

HUNGARIAN,MAGYAR

30

IBO

IS

ICELANDIC,ISLENZK

04

ILACANO (ILOKO)

ID

INDONESIAN,BAHASA,INDONESIA

IU

INUKTITUT

IK

INUPIAK

GA

IRISH,GAEILGE

IT

ITALIAN

JA

JAPANESE,NIHONGO

JV

JAVANESE,BAHASA JAWA

KN

KANNADA

KS

KASHMIRI

KK

KAZAKH

RW

KINYARWANDA

KY

KIRGHIZ,KYRGYZ

RN

KIRUNDI

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

KO

KOREAN,CHOSON-O

31

KPELLE

KU

KURDISH,ZIMANY KURDY

32

KURMANJI

LO

LAOTIAN,LAOTHIAN,PHA XA LOA

LV

LATVIAN,LETTISH

LN

LINGALA

LT

LITHUANIAN

MK

MACEDONIAN

MG

MALAGASY

MS

MALAY, BAHASA MALAYSIA

ML

MALAYALAM

MT

MALTESE

14

MANDARIN (TRADITIONAL)

MI

MAORI

MR

MARATHI

MH

MARSHALLESE

33

MENDE

06

MIEN

34

MIXE

MO

MOLDAVIAN

MN

MONGOLIAN

NE

NAPALI

NV

Navajo, Navaho

NO

NORWEGIAN

37

NUER

OC

OCCITAN

OR

ORIYA

PS

PASHTO,PUSHTO

PL

POLISH

PT

PORTUGESE

PA

PUNJABI,PANJABI

QU

QUECHUA

RM

RHAETO-ROMANCE,ROMANSCH

RO

ROMANIA,RUMANIAN

RU

RUSSIAN

SM

SAMOAN

SG

SANGHO

GD

SCOTS GAELIC

SR

SERBIAN,SRPSKI

ST

SESOTHO

TN

SETSWANA

38

SHANGHAINESE (traditiona charactersl)

SN

SHONA

SD

SINDHI

SI

SINGHALESE

SS

SISWATI

SK

SLOVAK

SL

SLOVENIAN

SO

SOMALI

ES

SPANISH

SU

SUDANESE

SW

SWAHILI

SV

SWEDISH,SVENSKA

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

TL

TAGALOG

TG

TAJIK

TA

TAMIL

39

TARASCO

TT

TATAR

TE

TELUGU

TH

THAI

BO

TIBETIAN,BODSKAD

TI

TIGRIGNA

40

TIO CHIU OR TEOCHEW (verify character style)

TO

TONGAN (LANGUAGE OF TONGA)

TS

TSONGA

TR

TURKISH

TK

TURKMEN

TW

TWI

UG

UIGUR

UK

UKRAINIAN

UR

URDU

UZ

UZBEK

VI

VIETNAMESE

CY

WELSH

WO

WOLOF

41

WU (traditional)

XH

XHOSA

YI

YIDDISH,JIDDISCH

YO

YORUBA

ZA

ZHUANG

ZU

ZULU

8

Unknown

3

Unable to contact

98

DECLINED TO STATE

99

OTHER

NOTE: For more information on CCHP’s LADB project, call Otilia Tiutin at 925-313-6063 or email otiutin@hsd.cccounty.us. Information about CCHP can be found at www.contracostahealthplan.org.

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×

This page intentionally left blank.

Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 221
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 222
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 223
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 224
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 225
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 226
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 227
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 228
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 229
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 230
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 231
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 232
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 233
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 234
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 235
Suggested Citation:"Appendix H: Contra Costa Health Plan Language Assistance Database and Ethnicity Categories." Institute of Medicine. 2009. Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement. Washington, DC: The National Academies Press. doi: 10.17226/12696.
×
Page 236
Next: Appendix I: Subcommittee Template: Developing a National Standard Set of Spoken Language Categories and Coding »
Race, Ethnicity, and Language Data: Standardization for Health Care Quality Improvement Get This Book
×
Buy Paperback | $65.00 Buy Ebook | $54.99
MyNAP members save 10% online.
Login or Register to save!
Download Free PDF

The goal of eliminating disparities in health care in the United States remains elusive. Even as quality improves on specific measures, disparities often persist. Addressing these disparities must begin with the fundamental step of bringing the nature of the disparities and the groups at risk for those disparities to light by collecting health care quality information stratified by race, ethnicity and language data. Then attention can be focused on where interventions might be best applied, and on planning and evaluating those efforts to inform the development of policy and the application of resources. A lack of standardization of categories for race, ethnicity, and language data has been suggested as one obstacle to achieving more widespread collection and utilization of these data.

Race, Ethnicity, and Language Data identifies current models for collecting and coding race, ethnicity, and language data; reviews challenges involved in obtaining these data, and makes recommendations for a nationally standardized approach for use in health care quality improvement.

  1. ×

    Welcome to OpenBook!

    You're looking at OpenBook, NAP.edu's online reading room since 1999. Based on feedback from you, our users, we've made some improvements that make it easier than ever to read thousands of publications on our website.

    Do you want to take a quick tour of the OpenBook's features?

    No Thanks Take a Tour »
  2. ×

    Show this book's table of contents, where you can jump to any chapter by name.

    « Back Next »
  3. ×

    ...or use these buttons to go back to the previous chapter or skip to the next one.

    « Back Next »
  4. ×

    Jump up to the previous page or down to the next one. Also, you can type in a page number and press Enter to go directly to that page in the book.

    « Back Next »
  5. ×

    Switch between the Original Pages, where you can read the report as it appeared in print, and Text Pages for the web version, where you can highlight and search the text.

    « Back Next »
  6. ×

    To search the entire text of this book, type in your search term here and press Enter.

    « Back Next »
  7. ×

    Share a link to this book page on your preferred social network or via email.

    « Back Next »
  8. ×

    View our suggested citation for this chapter.

    « Back Next »
  9. ×

    Ready to take your reading offline? Click here to buy this book in print or download it as a free PDF, if available.

    « Back Next »
Stay Connected!