G
Air Carrier Questionnaire

The following excerpt from the NAOMS Reference Report (Battelle, 2007) introduces the air carrier questionnaire, which is reprinted here.

Interviewing of the air carrier (AC) pilots began in March 2001. The initial interview sample was split between pilots who were randomly selected for one interview and pilots who were asked to complete the interview once every three months. This appendix includes a copy of the AC questionnaire. The questionnaire consisted of four sections that corresponded with general topics covered in the general aviation (GA) questionnaire: Section A addressed pilot qualifications and experience; Section B addressed safety events; Section C addressed a specific focus topic;1 and Section D offered pilots an opportunity to provide feedback on the interview process and the questionnaire. This appendix contains a copy of the air carrier questionnaire.

1

Two Section Cs were prepared during the course of this survey: one pertains to In-close Approach Changes (ICACs), and the other pertains to the development of baseline safety for the CAST-JIMDAT



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G Air Carrier Questionnaire The following excerpt from the NAOMS Reference Report (Battelle, 2007) introduces the air carrier question- naire, which is reprinted here. Interviewing of the air carrier (AC) pilots began in March 2001. The initial interview sample was split between pi - lots who were randomly selected for one interview and pilots who were asked to complete the interview once every three months. This appendix includes a copy of the AC questionnaire. The questionnaire consisted of four sections that corresponded with general topics covered in the general aviation (GA) questionnaire: Section A addressed pilot qualifications and experience; Section B addressed safety events; Section C addressed a specific focus topic; 1 and Section D offered pilots an opportunity to provide feedback on the interview process and the questionnaire. This appendix contains a copy of the air carrier questionnaire. 1 Two Section Cs were prepared during the course of this survey: one pertains to In-close Approach Changes (ICACs), and the other pertains to the development of baseline safety for the CAST-JIMDAT. 

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 APPENDIX G Air Carrier Questionnaire Section A: Background Questions 94

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 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE TIME BEGUN .................(MILITARY) ................. : (FILLS) INTERVIEWER: DATE OF INTERVIEW IS BEING RECORDED AS (START DATE). IS THIS THE CORRECT DATE? YES........................................................................................ 1 NO ............ (RECORD DATE OF INTERVIEW) .................... 0 START DATE ....................................... / / MONTH DAY YEAR ........................................................................................................... S TART DATE = 30/90 DAYS BEFORE END DATE END DATE ........................................... / / MONTH DAY YEAR (FILLS) END DATE = DAY BEFORE DAY OF INTERVIEW SECTION A: BACKGROUND QUESTIONS INTRODUCTION: For this survey most of the questions will refer to (30/90) days prior to today. Therefore, whenever I say the “last (TIME PERIOD), I am referring to the period from (START DATE) through (END DATE). I am now going to ask you a few questions about the commercial flying that you did during the last (TIME PERIOD). During the last (TIME PERIOD), how many hours A1. # HOURS IN TIME PERIOD....................................................... did you fly as a crewmember on commercial aircraft? PROMPT IF 30 DAYS>100, 90 DAYS>300: I’d just NO.....................................................................................................................0 YES................................................ (A2)...........................................................1 like to verify. You said you flew (HOURS A1) RF .................................................. (A2)...........................................................7 hours during the last (TIME PERIOD) as a DK.................................................. (A2)...........................................................8 crewmember on a commercial aircraft. Is this correct? A1 During the last (TIME PERIOD), how many hours # HOURS ..................................................................................... did you fly as a crewmember on a commercial NEW RF ................................................................................................................ 997 aircraft? DK................................................................................................................. 998 95

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 APPENDIX G During the last (TIME PERIOD), how many legs did A2. # LEGS IN TIME PERIOD.......................................................... you fly as a crewmember on commercial aircraft? A2.1 During the last (TIME PERIOD), how many of the # LEGS OUTSIDE U.S............................................................... (#A2) legs you flew involved taking off or landing at an airport outside the United States? NUMBER OF LEGS IN A2.1 MUST BE LESS THAN OR EQUAL TO LEGS IN A2. NOTE: THE UNITED STATES MEANS THE 50 STATES AND WASHINGTON DC, BUT DOES NOT INCLUDE US TERRITORIES. A3. Please tell me the makes, models and series for all of the aircraft you flew commercially as a crewmember during the last (TIME PERIOD)? RECORD VERBATIM IN COLUMN A, THEN ASK PROMPT. PROMPT A3_A1: Did you fly any other makes, YES............................... (ASK PROMPT A3_A2)..........................................1 NO...............................................(ASK B) .......................................................0 models or series of aircraft commercially during RF .....................................................................................................................7 the last (TIME PERIOD)? DK.....................................................................................................................8 PROMPT A3_A2: Please tell me the next aircraft make, model and series you flew commercially as a crewmember during the last (TIME PERIOD)? RECORD IN COLUMN A B. During the last (TIME PERIOD), A. MAKE/MODEL/SERIES what percent of the (HRS IN A1) (NOTE; MAKE/MODEL/SERIES DROP DOWN SCREEN INCREASED WITH did you fly the (MAKE/ THIS VERSION) MODEL/SERIES)? 1st _________________________________________________________ % 2nd ________________________________________________________________________ % 3rd ________________________________________________________________________ % 4th ________________________________________________________________________ % th 5 _________________________________________________________ % th 6 _________________________________________________________ % THE TOTAL PERCENT OF A3-B SHOULD BE 100. 96

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0 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE INTRODUCTION: During the last (TIME PERIOD), you may have transported passengers or cargo, or conducted other flight operations. We would like to understand what types of operations you flew. A4. During the last (TIME PERIOD), what percent of the % WITH REVENUE PASSENGERS..................................... (HRS IN A1) did you fly as a crewmember on flights with revenue passengers? A5. During the last (TIME PERIOD), what percent of the % CARGO/FREIGHT W/O PASSENGERS ......................... (HRS IN A1) did you work as a crewmember on flights that carried only cargo or freight and did not carry revenue passengers? A6. During the last (TIME PERIOD), what percent of the % NO PASSENGER OR CARGO ......................................... (HRS IN A1) did you work as a crewmember on flights that carried no revenue passengers or THE TOTAL PERCENT OF A4, A5, cargo, such as maintenance flights, ferry flights, AND A6 SHOULD BE 100. or repositioning flights? A. What type of flights were these? SPECIFY: ___________________________________________________________________________ A7. During the last (TIME PERIOD), did you fly a commercial aircraft (READ QUESTIONS)? YES NO RF DK a. as a captain............................................................ 1 0 7 8 b. as a first officer....................................................... 1 0 7 8 c. as a flight engineer or second officer..................... 1 0 7 8 d. as a relief pilot........................................................ 1 0 7 8 e. in any other capacity (SPECIFY)............................. 1 0 7 8 1. What was that capacity? A7a THROUGH A7e CANNOT ALL BE ANSWERED NO. SPECIFY: ___________________________________________________________________________ INTERVIEWER: CAN INCLUDE CHECK PILOT. 97

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 APPENDIX G A7.1 Which of the following three categories best 350 airplanes or more.................................................................... 1 describes the number of airplanes currently 150 to 349 airplanes...................... ............................................... 2 operated by your airline? Please do not include 149 or less airplanes ................... ............................................... 3 airplanes operated by code-share partners. RF.................................................. ............................................... 7 DK ................................................................................................. 8 READ CATEGORIES. NOTE: WE ARE ONLY INTERESTED IN AIRPLANES CURRENTLY BEING USED, NOT THOSE IN STORAGE. PROBE IF PILOT FLEW FOR MORE THAN ONE AIRLINE IN TIME PERIOD: Please tell me the number of airplanes currently operated by the airline that you flew the most hours for in the last (TIME PERIOD). Approximately how many hours in total have you A8. TOTAL HOURS DURING CAREER................ flown a commercial aircraft during your career? 98

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 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE Air Carrier Questionnaire Section B: Safety Related Events 99

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 APPENDIX G SECTION B: SAFETY RELATED EVENTS INTRODUCTION: My next questions are about safety related events. In answering these questions, please report only events that you experienced on a commercial aircraft on which you were a crewmember. The first of these questions are about equipment-related events. ER1. How many times during the last (TIME PERIOD) # EQUIPMENT PROBLEMS........................................ did an aircraft on which you were a crewmember divert to an alternate airport or return to land because of an aircraft equipment problem? A. What systems caused the diversion or return to land? SPECIFY: __________________________________________________________________________ ER2. How many times during the last (TIME PERIOD) did # HAZMAT ................................................................... IF 0, SKIP TO ER3. an aircraft on which you were a crewmember experience a spill, fire, fumes, or aircraft damage due to transporting hazardous materials? A. (How many of these [# in ER2] times were the # IN CARGO COMPARTMENT ................................... spills, fire, fumes or aircraft damage/Was this spill, fire, fumes or aircraft damage) in the THE AMOUNT IN ER2A CANNOT BE GREATER THAN THE AMOUNT IN ER2. cargo compartment? B. (How many of these [# in ER2] times were # IN PASSENGER COMPARTMENT.......................... spills, fire, fumes or aircraft damage/Was this spill, fire, fumes or aircraft damage) in the THE AMOUNT IN ER2A AND ER2B COMBINED CANNOT BE GREATER THAN THE AMOUNT IN ER2. passenger compartment? C. (How many of these [# IN ER2] times were the # OUT OF COMPLIANCE WITH REGULATIONS ...... spills, fire, fumes or aircraft damage/Was the spill, fire, fumes or aircraft damage) caused because the hazardous materials in question THE AMOUNT IN ER2C CANNOT BE GREATER THAN THE AMOUNT IN ER2. were out of compliance with regulations? ER3. How many times during the last (TIME PERIOD) did # CARGO SHIIFTS ...................................................... an aircraft on which you were a crewmember experience a cargo shift 100

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 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE How many times during the last (TIME PERIOD) did an in-flight aircraft on which you were a crewmember ER4. experience uncommanded movements of any of the following devices (READ QUESTIONS)? a. Uncommanded movements of the elevators? ....... # ELEVATORS ............................................................ b. Uncommanded movements of the rudder? ........... # RUDDER................................................................... c. Uncommanded movements of the ailerons? ......... # AILERONS................................................................ d. Uncommanded movements of the spoilers? ......... # SPOILERS ................................................................ e. Uncommanded movements of the speedbrakes? . # SPEEDBRAKERS..................................................... f. Uncommanded movements of the trim tabs? ........ # TRIM TABS............................................................... g. Uncommanded movements of the flaps? .............. # FLAPS....................................................................... h. Uncommanded movements of the slats? .............. # SLATS....................................................................... i. Did any other devices have uncommanded YES............................................................................................... 1 NO..................................... (SKIP TO ER5)................................... 0 movements during the last (TIME PERIOD)? RF ..................................... (SKIP TO ER5)................................... 7 DK ..................................... (SKIP TO ER5)................................... 8 1. Which devices? SPECIFY: __________________________________________________________________________________________ 2. FOR EACH DEVICE LISTED IN ER4i1: # UNCOMMANDED MOVEMENTS ............................. How many times did (DEVICE LISTED IN ER4i1) perform uncommanded movements during the last (TIME PERIOD)? How many times during the last (TIME PERIOD) ER5. did an inflight aircraft on which you were a crewmember experience smoke, fire, or fumes that originated in any of the following areas (READ QUESTIONS): A. the engine or nacelle?........................................ # IN ENGINE OR NACELLE........................................ IF 0, SKIP TO ER5B. 1. (Of the [# in ER5A] times there was # SMOKE/FIRE/FUMES .............................................. smoke, fire, or fumes in the engine or nacelle, how many involved/Did the THE AMOUNT IN ER5A1 CANNOT BE GREATER THAN THE AMOUNT IN ER5A. smoke, fire, or fumes in the engine or nacelle involve) electrical components or wiring? B. the flight deck? ................................................... # IN FLIGHT DECK...................................................... IF 0, SKIP TO ER5C. 1. (Of the [# in ER5B] times there was SMOKE/FIRE/FUMES ................................................. smoke, fire, or fumes in the flight deck, how many involved/Did the smoke, fire, or fumes in the flight deck involve) THE AMOUNT IN ER5B1 CANNOT BE electrical components or wiring? GREATER THAN THE AMOUNT IN ER5B. 101

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 APPENDIX G C. the cargo hold?.................................................. # IN CARGO HOLD...................................................... IF 0, SKIP TO ER5D. 1. (Of the [# in ER5C] times there was SMOKE/FIRE/FUMES.................................................. smoke, fire, or fumes in the cargo hold, how many involved/Did the smoke, fire, THE AMOUNT IN ER5C1 CANNOT BE or fumes in the cargo hold involve) GREATER THAN THE AMOUNT IN ER5C. electrical components or wiring? D. the galley? ......................................................... # IN GALLEY................................................................ IF 0, SKIP TO ER5E. 1. (Of the [# in ER5D] times there was SMOKE/FIRE/FUMES.................................................. smoke, fire, or fumes in the galley, how many involved/Did the smoke, fire, or THE AMOUNT IN ER5D1 CANNOT BE fumes in the galley involve) electrical GREATER THAN THE AMOUNT IN ER5D. components or wiring? E. elsewhere in the passenger compartment? ...... # IN ELECTRICAL COMPONENETS OR WIRING ..... IF 0, SKIP TO ER5F. 1. (Of the [# in ER5E] times there was SMOKE/FIRE/FUMES.................................................. smoke, fire, or fumes elsewhere in the passenger compartment, how many THE AMOUNT IN ER5E1 CANNOT BE involved/Did the smoke, fire, or fumes GREATER THAN THE AMOUNT IN ER5E. elsewhere in the passenger compartment involve) electrical components or wiring? F. During the last (TIME PERIOD), how many # ORIGINATE OTHER PLACES.............................. times did an inflight aircraft on which you were a crewmember experience smoke, fire or fumes that originated other than in the engine or nacelle, flight deck, cargo hold, galley, or passenger compartment? 1. Where did the smoke, fire or fumes originate? SPECIFY. SPECIFY: _________________________ During the last (TIME PERIOD), how many times ER6. # PRECAUTIONARY ENGINE SHUTDOWNS ............ did an inflight aircraft on which you were a crewmember experience a precautionary engine shutdown? During the last (TIME PERIOD) how many ER7. # TOTAL ENGINE FAILURE........................................ times did an inflight aircraft on which you were a crewmember experience a total engine failure? 102

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 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE INTRODUCTION: The following questions relate to turbulence. During the last (TIME PERIOD), how many times did an aircraft on which you were a crewmember (READ QUESTION)? TU1. Encounter severe turbulence that caused large # CAUSED ABRUPT CHANGES................................. abrupt changes in altitude, airspeed, or attitude .. IF 0, SKIP TO TU2. A. (Of the [#in TU1] severe turbulence # IN IMC CONDITIONS ............................................... encounters, how many occurred/Did this severe turbulence encounter occur) in THE AMOUNT IN TU1A CANNOT BE I.M.C. conditions? I.M.C. = INSTRUMENT GREATER THAN THE AMOUNT IN TU1. METEOROLOGICAL CONDITIONS B. (Of the [# in TU1] severe turbulence # IN CLEAR AIR .......................................................... encounters, how many occurred/Did this severe turbulence encounter occur) in THE AMOUNT IN TU1A AND TU1B CANNOT BE clear air? GREATER THAN THE AMOUNT IN TU1. TU2. Encounter wake turbulence that resulted in 10 or more degrees of aircraft roll ............................. # RESULTING IN AIRCRAFT ROLL ........................... INTRODUCTION: The next few questions are about weather-related events while airborne. During the last (TIME PERIOD), how many times did an aircraft on which you were a crewmember (READ QUESTION)? WE1. Lack accurate weather information when crewmembers needed it while airborne .................. # LACK WEATHER INFORMATION ............................ IF 0, SKIP TO WE2. A. (Of the [# WE1] times when crewmembers # INVOLVE NON-US AIRPORT OR CONTROLLER ... lacked accurate weather information while airborne, how many involved non-U.S. THE AMOUNT IN WE1A CANNOT BE airports or controllers?/ Did this time when GREATER THAN THE AMOUNT IN WE1. crewmembers lacked accurate weather information while airborne involve a non- U.S. airport or controller?) 103

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 APPENDIX G IF JD4 = 0, SKIP TO JD11. During the last JD10. # TIME ............................................................................ 60 days, how many times did an aircraft on which you were a crewmember fly a non- precision approach into an airport without D.M.E.? IF ZERO, SKIP TO JD11 DME = DISTANCE MEASURING EQUIPMENT A. During (this event/the most recent of these NO ........................................................................................ 0 YES ...................................................................................... 1 events), would D.M.E have improved your RF......................................................................................... 7 ability to land safely? DK ........................................................................................ 8 JD11. During the last 60 days, how many times did # TIME ............................................................................ an aircraft on which you were a crewmember fly an instrument approach into an airport where glide-slope or other ground based vertical angle guidance information was unavailable? IF ZERO, SKIP TO JD12 A. During (this approach/the most recent of NO ........................................................................................ 0 YES ...................................................................................... 1 these approaches), was D.M.E used to RF......................................................................................... 7 calculate the rate of descent for landing? DK ........................................................................................ 8 JD12. During the last 60 days, how many times did # TIME ............................................................................ an aircraft on which you were a crewmember land on a runway without VASI (vasi) or PAPI (papi)? VASI = VERTICAL APPROACH SLOPE INDICATOR PAPI = PRECISION APPROACH PATH INDICATOR A. During the most recent of these events) NO ........................................................................................ 0 YES ...................................................................................... 1 would VASI (vasi) or PAPI (papi) have RF......................................................................................... 7 improved the aircraft’s ability to land DK ........................................................................................ 8 safely? I would now like to ask you some questions about your airline’s written standard operating procedures or SOPs. JD13. Do your airline's written SOPs include NO ........................................................................................ 0 YES ...................................................................................... 1 Controlled Flight into Terrain prevention, RF......................................................................................... 7 sometimes called C-FIT (C-fit)? DK ........................................................................................ 8 JD14. Do your airline’s written SOPs talk about how NO ........................................................................................ 0 YES ...................................................................................... 1 to avoid circumstances that could lead to an RF......................................................................................... 7 in-flight loss of control? DK ........................................................................................ 8 JD15. Do your airline’s written SOPs talk about how NO ........................................................................................ 0 YES ...................................................................................... 1 to perform recovery from unusual attitudes RF......................................................................................... 7 and departure from controlled flight? DK ........................................................................................ 8 JD16. Do your airline’s written SOPs talk about how NO ........................................................................................ 0 YES ...................................................................................... 1 to avoid approach and landing accidents? RF......................................................................................... 7 DK ........................................................................................ 8 122

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 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE JD17. Do your airline's written SOPs talk about how NO ........................................................................................ 0 YES ...................................................................................... 1 to fly non-precision approaches? RF......................................................................................... 7 DK ........................................................................................ 8 JD18. Do your airline's written SOPs require the use NO ........................................................................................ 0 YES ...................................................................................... 1 of constant angle non-precision approaches RF......................................................................................... 7 when that option is available? DK ........................................................................................ 8 JD19. Do your airline's written SOPs talk about how NO ........................................................................................ 0 YES ...................................................................................... 1 to respond to E.G.P.W.S warnings? RF......................................................................................... 7 DK ........................................................................................ 8 EGPWS = ENHANCED GROUND PROXIMITY WARNING SYSTEM Now I would like to ask some questions about your recurrent training. By recurrent training I mean training conducted periodically that is designed to maintain your skills and knowledge. CLARIFICATION: This does not include transition or initial training. Recurrent training can include ground school, simulator training sessions, and any training conducted in the aircraft. I am going to read a list of issues. For each issue, please indicate if that topic or issue was covered during your last recurrent training. JD20. In what month and year did you receive your MONTH ........................................................................ most recent recurrent training? YEAR............................................................... JD21. Did your most recent recurrent training talk NO ........................................................................................ 0 YES ...................................................................................... 1 about basic airmanship? RF......................................................................................... 7 DK ........................................................................................ 8 A. Did your most recent recurrent training talk NO ........................................................................................ 0 YES ...................................................................................... 1 about normal approach procedures? RF......................................................................................... 7 DK ........................................................................................ 8 B. Did your most recent recurrent training talk NO ........................................................................................ 0 YES ...................................................................................... 1 about approach briefings? RF......................................................................................... 7 DK ........................................................................................ 8 C. Did your most recent recurrent training talk NO ........................................................................................ 0 YES ...................................................................................... 1 about criteria for initiating go-around and RF......................................................................................... 7 missed approaches? DK ........................................................................................ 8 D. Did your most recent recurrent training talk NO ........................................................................................ 0 YES ...................................................................................... 1 about go-around and missed approach RF......................................................................................... 7 execution? DK ........................................................................................ 8 E. Did your most recent recurrent training talk NO ........................................................................................ 0 YES ...................................................................................... 1 about emergency or abnormal conditions RF......................................................................................... 7 procedures? DK ........................................................................................ 8 123

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 APPENDIX G Now I would like to ask you some questions concerning training you may have received addressing controlled flight into terrain, or C-FIT (C-fit), and other issues JD22. Have you received C-FIT (C-fit) prevention NO ......................................(SKIP TO JD23) ....................... 0 YES ...................................................................................... 1 training from your airline? RF.......................................(SKIP TO JD23) ....................... 7 DK ......................................(SKIP TO JD23) ....................... 8 A. In what month and year did you receive MONTH ........................................................................ your most recent C-FIT (C-fit) prevention YEAR............................................................... training? B. Did your most recent C-FIT (C-fit) NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about minimum RF......................................................................................... 7 obstruction clearance altitudes or MOCA DK ........................................................................................ 8 (mo ca)? C. Did your most recent C-FIT (C-fit) NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about minimum RF......................................................................................... 7 enroute altitudes or M.E.A? DK ........................................................................................ 8 D. Did your most recent C-FIT (C-fit) NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about grid RF......................................................................................... 7 DK ........................................................................................ 8 MORA = MINIMUM OPERATING RADAR ALTITUDE E. Did your most recent C-FIT (C-fit NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about G.P.W.S or RF......................................................................................... 7 E.G.P.W.S? DK ........................................................................................ 8 GPWS = GROUND PROXIMITY WARNING SYSTEM EGPWS = ENHANCED GROUND PROXIMITY WARNING SYSTEM F. Did your most recent C-FIT (C-fit) NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about escape RF......................................................................................... 7 maneuvers in response to G.P.W.S or DK ........................................................................................ 8 G.P.W.S warnings? GPWS = GROUND PROXIMITY WARNING SYSTEM EGPWS = ENHANCED GROUND PROXIMITY WARNING SYSTEM G. Did your most recent C-FIT (C-fit) NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about drift down RF......................................................................................... 7 procedures after engine failure? DK ........................................................................................ 8 H. Did your most recent C-FIT (C-fit) NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about maintaining RF......................................................................................... 7 situational awareness? DK ........................................................................................ 8 124

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 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE I. Did your most recent C-FIT (C-fit) NO ........................................................................................ 0 YES ...................................................................................... 1 prevention training talk about cockpit RF......................................................................................... 7 resource management, or C.R.M as it DK ........................................................................................ 8 relates to C-FIT (C-fit) recovery? NOTE: CRM CAN ALSO = CREW RESOURCE MANAGEMENT J. How would you rate the quality of the most EXCELLENT ........................................................................ 1 GOOD .................................................................................. 2 recent C-FIT (C-fit) prevention training you FAIR ..................................................................................... 3 received from your airline? Would you say POOR................................................................................... 4 it was (READ CATEGORIES)? VERY POOR ........................................................................ 5 JD23. Did you receive training specifically in upset NO ......................................(SKIP TO JD24) ....................... 0 YES ...................................................................................... 1 recovery from your airline? RF.......................................(SKIP TO JD24) ....................... 7 DK ................................................................ (SKIP TO JD24) 8 A. In what month and year did you receive MONTH ........................................................................ your most recent training in upset YEAR............................................................... recovery? B. Was this training received in a simulator, SIMULATOR ........................................................................ 1 GROUND SCHOOL ............................................................. 2 in a ground school, or both? BOTH ................................................................................... 3 RF......................................................................................... 7 DK ........................................................................................ 8 C. How would you rate the quality of the upset EXCELLENT ........................................................................ 1 GOOD .................................................................................. 2 recovery training you received? Would you FAIR ..................................................................................... 3 say it was (READ CATEGORIES)? POOR................................................................................... 4 VERY POOR ........................................................................ 5 JD24. Does your airline provide training in Cockpit or NO ......................................(SKIP TO JD25) ....................... 0 YES ...................................................................................... 1 Crew Resource Management, sometimes RF.......................................(SKIP TO JD25) ....................... 7 called C.R.M? DK ......................................(SKIP TO JD25) ....................... 8 A. Have you received this C.R.M training? NO ......................................(SKIP TO JD25) ....................... 0 YES ...................................................................................... 1 RF.......................................(SKIP TO JD25) ....................... 7 DK ......................................(SKIP TO JD25) ....................... 8 B. Did this C.R.M. training change how you NO ........................................................................................ 0 YES ...................................................................................... 1 manage the flight deck? RF......................................................................................... 7 DK ........................................................................................ 8 C. Do you have suggestions for how the NO ........................................................................................ 0 YES ...................................................................................... 1 C.R.M training might be improved? RF......................................................................................... 7 DK ........................................................................................ 8 D. What suggestions do you have? 125

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 APPENDIX G JD25. Does your airline have a no-fault missed NO ......................................(SKIP TO JD26) ....................... 0 YES ...................................................................................... 1 approach or go-around policy? RF.......................................(SKIP TO JD26) ....................... 7 DK ......................................(SKIP TO JD26) ....................... 8 CLARIFICATION: No fault means that the airline does not apply disciplinary action or criticize pilots who exercise their authority to exercise a missed approach or go around. A. Would you favor the institution of such FAVOR ................................................................................. 1 OPPOSE .............................................................................. 2 policy, oppose it, or neither favor nor NEITHER FAVOR NOR OPPOSE ....................................... 3 oppose it? RF......................................................................................... 7 DK ........................................................................................ 8 JD26. During the last 60 days did you perform a NO ......................................(SKIP TO JD27) ....................... 0 YES ...................................................................................... 1 missed approach or go around? RF.......................................(SKIP TO JD27) ....................... 7 DK ......................................(SKIP TO JD27) ....................... 8 A. Did you receive any feedback from your NO ......................................(SKIP TO JD27) ....................... 0 YES ...................................................................................... 1 airline regarding this missed approach RF.......................................(SKIP TO JD27) ....................... 7 DK ......................................(SKIP TO JD27) ....................... 8 B. Was that feedback positive, negative, or POSITIVE............................................................................. 1 NEGATIVE ........................................................................... 2 both positive and negative? BOTH POSITIVE AND NEGATIVE ...................................... 3 RF......................................................................................... 7 DK ........................................................................................ 8 JD27. Does your airline participate in the safety NO ......................................(SKIP TO JD28) ....................... 0 YES ...................................................................................... 1 reporting program called A-SAP (A-sap) also RF.......................................(SKIP TO JD28) ....................... 7 known as the Aviation Safety Action Program? DK ......................................(SKIP TO JD28) ....................... 8 A. Have you been briefed on this A-SAP NO ........................................................................................ 0 YES ...................................................................................... 1 (A-sap) program? RF......................................................................................... 7 DK ........................................................................................ 8 B. Were you told about the general purpose of NO ........................................................................................ 0 YES ...................................................................................... 1 the A-SAP (A-sap) program? RF......................................................................................... 7 DK ........................................................................................ 8 C. Were you told how to submit an A-SA NO ........................................................................................ 0 YES ...................................................................................... 1 A-sap) report? RF......................................................................................... 7 DK ........................................................................................ 8 D. If the situation arises in the future, would NO ........................................................................................ 0 YES ....................................(SKIP TO JD27E)..................... 1 you submit an A-SAP (A-sap) report? RF.......................................(SKIP TO JD27E)..................... 7 DK .............................................................. (SKIP TO JD27E) 8 1. Why not? 126

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00 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE E. Do you believe that the confidentiality of NO ........................................................................................ 0 YES ....................................(SKIP TO JD27E)..................... 1 A-SAP (A-sap) data is adequately RF.......................................(SKIP TO JD27E)..................... 7 protected? DK ......................................(SKIP TO JD27E)..................... 8 CLARIFICATION: Confidentiality refers to both the reporter and to the use of the data. 1. Why not? F. Are you aware of any positive changes NO ........................................................................................ 0 YES ...................................................................................... 1 program other than A-SAP (A-sap) for RF......................................................................................... 7 receiving safety reports from pilots? DK ........................................................................................ 8 IF ZERO, SKIP TO JD29 JD28. Does your airline have a procedure or program NO ......................................(SKIP TO JD29) ....................... 0 YES ...................................................................................... 1 other than A-SAP (A-sap) for receiving safety RF.......................................(SKIP TO JD29) ....................... 7 reports from pilots? DK ......................................(SKIP TO JD29) ....................... 8 A. Are you aware of any positive changes that NO ........................................................................................ 0 YES ...................................................................................... 1 have resulted from this pilot reporting RF......................................................................................... 7 program? DK ........................................................................................ 8 B. Would you favor the establishment of an FAVOR ................................................................................. 1 OPPOSE .............................................................................. 2 A-SAP (A-sap) program, oppose it, or NEITHER FAVOR NOR OPPOSE ....................................... 3 neither favor nor oppose it? RF......................................................................................... 7 DK ........................................................................................ 8 JD29. Does your airline have a Flight Operations NO ......................................(ASK JD29A)............................ 0 YES ....................................(SKIP TO JD29B)..................... 1 Quality Assurance Program, sometimes called RF.......................................(SKIP TO JD30) ....................... 7 FOQA (FO Qua)? DK ......................................(SKIP TO JD30) ....................... 8 CLARIFICATION: This is a program at some airlines that analyzes operational data routinely collected from the flight data recorders with concurrence and oversight by the pilot’s union or association at that airline. A. Would you favor the establishment of a FAVOR ................................................................................. 1 OPPOSE .............................................................................. 2 FOQA (FO Qua) program at your airline, NEITHER FAVOR NOR OPPOSE ....................................... 3 oppose it, or neither favor nor oppose? RF......................................................................................... 7 DK ........................................................................................ 8 IF ZERO, SKIP TO JD30 127

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0 APPENDIX G B. Have you been briefed on the program? NO ........................................................................................ 0 YES ...................................................................................... 1 RF......................................................................................... 7 DK ........................................................................................ 8 C. Do you believe that the confidentiality of NO ........................................................................................ 0 YES ...................................................................................... 1 FOQA (FO Qua) data is adequately RF......................................................................................... 7 protected? DK ........................................................................................ 8 CLARIFICATION: Confidentiality refers to both the identity of the pilot flying the aircraft and to the use of the data. D. Are you aware of any safety improvements NO ........................................................................................ 0 YES ...................................................................................... 1 that have resulted from the FOQA RF......................................................................................... 7 (FO Qua) program? DK ........................................................................................ 8 We are interested in hearing about the safety culture at your airline, as expressed by your senior management. By senior management, we mean the C.E.O., Director of Safety, V.P. for Safety, Director of Flight Operations, and other senior management. CEO = CHIEF EXECUTIVE OFFICER VP = VICE PRESIDENT JD30. Does your airline have a C.E.O. mission NO ........................................................................................ 0 YES ...................................................................................... 1 statement on safety? RF......................................................................................... 7 CEO = CHIEF EXECUTIVE OFFICER DK ........................................................................................ 8 JD31. Does your airline have a Director of Safety? NO ........................................................................................ 0 YES ...................................................................................... 1 RF......................................................................................... 7 DK ........................................................................................ 8 JD32. Does your airline have a V.P. of Safety? NO ........................................................................................ 0 YES ...................................................................................... 1 VP = VICE PRESIDENT RF......................................................................................... 7 DK ........................................................................................ 8 JD33. Have you observed a strong commitment to NO ......................................(SKIP TO JD34) ....................... 0 YES ...................................................................................... 1 safety among senior management? (This RF.......................................(SKIP TO JD34) ....................... 7 question focuses on behavior.) DK ......................................(SKIP TO JD34) ....................... 8 A. Is this senior management commitment to NO ........................................................................................ 0 YES ...................................................................................... 1 safety reflected throughout the RF......................................................................................... 7 organization? DK ........................................................................................ 8 JD34. If you have a safety concern, do you have a NO ..............................(SKIP TO SECTION D) .................... 0 YES ...................................................................................... 1 mechanism for bringing that concern to the RF...............................(SKIP TO SECTION D) .................... 7 attention of senior management? DK ..............................(SKIP TO SECTION D) .................... 8 A. How effective is this mechanism in reaching EXTREMELY EFFECTIVE................................................... 1 VERY EFFECTIVE............................................................... 2 senior management? Would you say SOMEWHAT EFFECTIVE ................................................... 3 (READ CATEGORIES)? NOT VERY EFFECTIVE ...................................................... 4 NOT AT ALL EFFECTIVE .................................................... 5 128

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0 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE Air Carrier Questionnaire Section D: Questionnaire Feedback 129

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0 APPENDIX G SECTION D: QUESTIONNAIRE FEEDBACK INTRODUCTION: I only have a couple more questions and these are about your reactions to the survey we have just done. D1. How confident are you that you accurately Not confident at all..................................................... 1 Slightly confident ....................................................... 2 counted all of the safety-related events that I Moderately confident ................................................. 3 asked you about? Would you say you were Very confident ........................................................... 4 (READ QUESTIONS)? Extremely confident ................................................... 5 RF .............................................................................. 7 DK .............................................................................. 8 D2. Were any of the questions I asked confusing, YES ...................................................................................... 1 NO ......................................(SKIP TO D3) ........................... 0 poorly worded, or ambiguous? RF.......................................(SKIP TO D3) ........................... 7 DK` .....................................(SKIP TO D3) ........................... 8 A. Could you please describe these question problems? RECORD VERBATIM. AT COMPLETION OF INTERVIEW, ENTER QUESTION NUMBER. QUESTION NUMBER RECORD VERBATIM D3. Are there any safety problems happening YES ...................................................................................... 1 NO ......................................(SKIP TO D4) ........................... 0 within the national aviation system that I did not RF.......................................(SKIP TO D4) ........................... 7 ask about but that you think may be worth DK` .....................................(SKIP TO D4) ........................... 8 asking about in further surveys? A. What are these problems? SPECIFY: _______________________________________________________________________ Do you use the internet at home? D4. YES ..........................................................................................1 NO............................................................................................0 RF ............................................................................................7 DK ............................................................................................8 130

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0 AN ASSESSMENT OF NASA’S NATIONAL AVIATION OPERATIONS MONITORING SERVICE D5. Do you have any other comments or suggestions about this survey? RECORD VERBATIM. ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ___________________________________________________________________________________ ST PANEL PASSWORD HINT TAKES INTERVIEWER TO “NEEDPAS” (PANEL 1 QTR OR LATER QTR BUT NEVER COMPLETED INTERVIEW) OR PAST ND PATH (PANEL 2 QTR OR LATER WHO PREVIOUSLY GAVE PASSWORD). NEEDPASS: We would like to be able to link AGREED ...................................................................................... 1 the information you give us each time we REFUSED .......................... (ENDINT) ......................................... 7 call. Because we do not link your information with your name, we would like to record an individual password we can use to link your data. May we please have a password that you will repeat to us when we call you again? PICKPASS: RECORD PASSWORD TAKES INTERVIEWER TO ENDINT. ASKFORHINT: Please give us a question that RECORD HINT we can use as a hint in case you are unable to remember your password the next time we call. For instance, if you choose the word “RED” as your password, your hint question could be “What is my favorite color?” PASTPATH: At the end of your last interview REMEMBERS PASSWORD ..........(REPREATPASS) ................ 1 REFUSED ............................................ (ENDINT)....................... 7 you gave us a password so we could link CAN’T REMEMBER.......................... (SUBSPASS).................... 8 your information across quarters. Your hint question was (HINTQUESTION). What was your password? RECORD. REPEATPASS: RECORD PASSWORD. IF SUCCESSFUL, TAKES INTERVIEWER TO ENDINT. IF PASSWORD NOT IN PASSWORD LIST: The IF SUPPRESSED, TAKES INTERVIEWER TO SUBSPASS. word you gave me does not match our list of passwords. Perhaps I spelled it wrong. How do you spell your password? RETURN TO REPEATPASS FIELD AND RECORD PASSWORD AGAIN. IF WORD STILL DOESN’T MATCH AFTER TWO ATTEMPTS, CLICK, SUPPRESS. 131

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0 APPENDIX G SUBSPASS: Since (you can’t remember/we YES ..................................(PICKPASS)....................................... 1 don’t seem to have) your previous password, NO ...................................... (ENDINT) ......................................... 0 we’d like you to choose another password and hint so we can link your future interviews. May we please have another password and hint that you will repeat to us when we call again? Again, thank you very much for your time and your help with this survey. Your input will help the ENDINT aviation industry a great deal to measure the level of safety in the aviation system and will be held in confidence. nd rd IF PANEL MEMBER: We’ll be calling again in three months for your (2 /3 /last) interview. QUESTIONNAIRE LENGTH: QUESTIONNAIRE LENGTH (MINUTES) ................... 132